Gordo on CNBC today...Oscar on 4/21 CNBC
04-21-2016, 10:24 AM
#3
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Joined APC: Dec 2013
Position: A320 FO
Posts: 262
That didn't go well......
United Airlines Earnings Call Takes a Harsh Turn As Analyst Asks 'Does Mediocrity Suffice?'
United Airlines Earnings Call Takes a Harsh Turn As Analyst Asks 'Does Mediocrity Suffice?'
04-21-2016, 10:55 AM
#4
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Posts: 666
From the CC: "And Jim Compton, chief revenue officer, said United is picking up passengers in its hubs."
Seems to me we should add hubs then!
Part of that is tongue in cheek, but at some point you have to spend money to make money. Shrinking isn't the answer, as one analyst asked, especially for an airline so entrenched in international markets. What good would that do besides give the connecting passengers less options. Re-establish Seattle and something in FL.
Seems to me we should add hubs then!
Part of that is tongue in cheek, but at some point you have to spend money to make money. Shrinking isn't the answer, as one analyst asked, especially for an airline so entrenched in international markets. What good would that do besides give the connecting passengers less options. Re-establish Seattle and something in FL.
04-21-2016, 12:10 PM
#5
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Joined APC: Nov 2012
Posts: 1,085
From the CC: "And Jim Compton, chief revenue officer, said United is picking up passengers in its hubs."
Seems to me we should add hubs then!
Part of that is tongue in cheek, but at some point you have to spend money to make money. Shrinking isn't the answer, as one analyst asked, especially for an airline so entrenched in international markets. What good would that do besides give the connecting passengers less options. Re-establish Seattle and something in FL.
Seems to me we should add hubs then!
Part of that is tongue in cheek, but at some point you have to spend money to make money. Shrinking isn't the answer, as one analyst asked, especially for an airline so entrenched in international markets. What good would that do besides give the connecting passengers less options. Re-establish Seattle and something in FL.
This is truly bad news that the net margin gaps are expanding again with our competition. Notice that nobody dared to directly use the "well we are two years behind DAL in our integration" excuse this time on the earnings call? Oscar and this new board are going to have some heavy lifting to do.
04-21-2016, 03:43 PM
#7
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I was in the industry a long time and United was always one of the biggest with a superior network. However, it was rarely considered the best, nor was it nimble in the market place. That was always left to Delta...and that goes back to before some of the new guys were born.
04-21-2016, 04:03 PM
#8
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Position: DCA756FO
Posts: 210
"I don't think I've ever observed or worked for a company that has had as many "wrong" people in customer contact positions as United.
I was in the industry a long time and United was always one of the biggest with a superior network. However, it was rarely considered the best, nor was it nimble in the market place. That was always left to Delta...and that goes back to before some of the new guys were born.
I was in the industry a long time and United was always one of the biggest with a superior network. However, it was rarely considered the best, nor was it nimble in the market place. That was always left to Delta...and that goes back to before some of the new guys were born.
SSDA: same $&@#, different airline.
04-21-2016, 04:10 PM
#9
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Joined APC: Mar 2015
Posts: 846
"Because we suck" is probably a bit harsh, but your point about the customer experience is spot on. I don't think I've ever observed or worked for a company that has had as many "wrong" people in customer contact positions as United.
I was in the industry a long time and United was always one of the biggest with a superior network. However, it was rarely considered the best, nor was it nimble in the market place. That was always left to Delta...and that goes back to before some of the new guys were born.
I was in the industry a long time and United was always one of the biggest with a superior network. However, it was rarely considered the best, nor was it nimble in the market place. That was always left to Delta...and that goes back to before some of the new guys were born.
04-21-2016, 04:43 PM
#10
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Joined APC: Nov 2012
Posts: 1,085
As a retired line person sitting in your rocking chair you come to that conclusion. Just for the record, United customer service went down the tube on day one of the merger. You've been known to bash United - would that be from not getting hired at UAL, AA or DAL in the late 70's - sour grapes. Must of been tough having to settle.
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