New Pass Travel Survey for UAL employees
01-25-2014, 09:39 AM
#41
Moderate Moderator
Joined APC: Mar 2008
Position: Curator at Static Display
Posts: 5,681
I sent my survey in, for all the probable good it will do.
In the remarks, I pointed out that the vast majority of airline workers are front-line customer-service, in one form or another.
Now, take-home pay for a gate agent or ticket-counter rep isn't all that great...or even for FAs. So why do these people work in an industry where people are screaming at them, or in the case of FAs, you spend a lot of time away from home?
Many of them tell me it is for the travel benefits.
Take away that benefit, and tell a large group of them (L-UAL FAs) that they are being furloughed, and you know what you get? Front-line people who no longer care.
The warriors in the Golden Tower may think this will save them $60 million, but if you completely demoralize the folks who passengers see as the "face" of United, and take the brunt of customer complaints, the collapse of customer service will end up costing far more than $60 million.
I guess UCH wasn't satisfied with a headline that read "UCH 2013 Earnings $1.1 Billion."
They wanted it to read ""1.16 Billion."
In the remarks, I pointed out that the vast majority of airline workers are front-line customer-service, in one form or another.
Now, take-home pay for a gate agent or ticket-counter rep isn't all that great...or even for FAs. So why do these people work in an industry where people are screaming at them, or in the case of FAs, you spend a lot of time away from home?
Many of them tell me it is for the travel benefits.
Take away that benefit, and tell a large group of them (L-UAL FAs) that they are being furloughed, and you know what you get? Front-line people who no longer care.
The warriors in the Golden Tower may think this will save them $60 million, but if you completely demoralize the folks who passengers see as the "face" of United, and take the brunt of customer complaints, the collapse of customer service will end up costing far more than $60 million.
I guess UCH wasn't satisfied with a headline that read "UCH 2013 Earnings $1.1 Billion."
They wanted it to read ""1.16 Billion."
01-25-2014, 09:42 AM
#42
Pilot Response
Joined APC: May 2011
Position: A320 Captain
Posts: 479
Here's a thought: Complete the merger; integrate all of the different employee groups removing the overlap and all the deadheading. What if we were able to sell just half of the DH seats crews have used in the past 3 years and 8 months? Oh sorry, I forgot there's only one side of an accounting ledger..
01-25-2014, 09:43 AM
#43
Moderate Moderator
Joined APC: Mar 2008
Position: Curator at Static Display
Posts: 5,681
Here's a thought: Complete the merger; integrate all of the different employee groups removing the overlap and all the deadheading. What if we were able to sell just half of the DH seats crews have used in the past 3 years and 8 months? Oh sorry, I forgot there's only one side of an accounting ledger..
01-25-2014, 10:57 AM
#44
Gets Weekends Off
Joined APC: Sep 2013
Posts: 940
I sent my survey in, for all the probable good it will do.
In the remarks, I pointed out that the vast majority of airline workers are front-line customer-service, in one form or another.
Now, take-home pay for a gate agent or ticket-counter rep isn't all that great...or even for FAs. So why do these people work in an industry where people are screaming at them, or in the case of FAs, you spend a lot of time away from home?
Many of them tell me it is for the travel benefits.
Take away that benefit, and tell a large group of them (L-UAL FAs) that they are being furloughed, and you know what you get? Front-line people who no longer care.
The warriors in the Golden Tower may think this will save them $60 million, but if you completely demoralize the folks who passengers see as the "face" of United, and take the brunt of customer complaints, the collapse of customer service will end up costing far more than $60 million.
I guess UCH wasn't satisfied with a headline that read "UCH 2013 Earnings $1.1 Billion."
They wanted it to read ""1.16 Billion."
In the remarks, I pointed out that the vast majority of airline workers are front-line customer-service, in one form or another.
Now, take-home pay for a gate agent or ticket-counter rep isn't all that great...or even for FAs. So why do these people work in an industry where people are screaming at them, or in the case of FAs, you spend a lot of time away from home?
Many of them tell me it is for the travel benefits.
Take away that benefit, and tell a large group of them (L-UAL FAs) that they are being furloughed, and you know what you get? Front-line people who no longer care.
The warriors in the Golden Tower may think this will save them $60 million, but if you completely demoralize the folks who passengers see as the "face" of United, and take the brunt of customer complaints, the collapse of customer service will end up costing far more than $60 million.
I guess UCH wasn't satisfied with a headline that read "UCH 2013 Earnings $1.1 Billion."
They wanted it to read ""1.16 Billion."
The real problem is that those folks have no idea that if they get rid of the meager travel benefits we have it would be much more likely that it would read "UCH 2013 Loss $1.1Billion." The problem is they see no correlation between satisfied employees and satisfied customers!
02-06-2014, 01:53 PM
#46
Gets Weekends Off
Joined APC: Feb 2011
Posts: 3,866
We will anyway. The survey was to give them plausible deniability about the changes. However, agree with doing the survey, if for nothing more than to say we tried.
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