UCH's I.T. Department
07-17-2012, 07:39 PM
#1
Keep Calm Chive ON
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Joined APC: Feb 2008
Position: Boeing's Plastic Jet Button Pusher - 787
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UCH's I.T. Department
Jeff's I.T. Department continues to "cost" the company money, "WOW" customers & chase away loyalty......or what's left of it.
United: Forget the cheap ticket to Hong Kong, we goofed - USATODAY.com
United: Forget the cheap ticket to Hong Kong, we goofed - USATODAY.com
07-18-2012, 08:56 AM
#3
Gets Weekends Off
Joined APC: Jun 2009
Posts: 786
UCH is no more ready to implement technology like it was designed to be used, than Boeing is to come up with a line of RJs.
Far and away, one of the least technologically inovative airlines in the industry. Maybe the exception of Era Alaska?
Far and away, one of the least technologically inovative airlines in the industry. Maybe the exception of Era Alaska?
07-20-2012, 03:12 PM
#5
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Joined APC: Jun 2009
Posts: 786
Sorry, but I think that photo is mislabeled. That's either the "PBS & vacation bid interphase design team", or the guy that wrote the code for the UCH proprietary iPad manual display software...but seriously, where did you find a photo with paneling like that?
08-11-2012, 10:35 PM
#7
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Joined APC: Feb 2011
Posts: 3,866
"IT company with wings"
United Overweight Plane Takeoff Prompts Changes - Businessweek
A computer breakdown caused a United Continental Holdings Inc. (UAL) flight to take off earlier this year about 20,000 pounds (9,071 kilograms) heavier than pilots believed, prompting the carrier to add extra checks to ensure accurate weight calculations.
United sent pilots a weight estimate that assumed the coach section of the Boeing Co. (BA) 737-900 was empty when it was full, according to three people familiar with the incident who asked not to be named because they weren’t authorized to speak about it.
While the pilots, who didn’t catch the mistake, had difficulty getting the jetliner airborne, the plane wasn’t damaged and the flight was completed without incident, one of the people familiar with the event said. The pilots reported the trouble to a United program that encourages employees to identify safety issues, according to another person.
“Earlier this year, we experienced technology issues in capturing correct passenger counts on a small number of our flights,” Megan McCarthy, a spokeswoman for the airline, said in an e-mail yesterday.
The incident was recounted in a July 9 bulletin from United management to its pilots, said one person, who couldn’t say when the incident occurred.
United and the U.S. Federal Aviation Administration, which said the airline reported the breakdowns to it, said they’ve taken steps to prevent such incidents in the future. United is requiring its pilots to perform two additional, manual checks on weight and balance calculations before each flight, the FAA said in an e-mailed statement.
Difficult Liftoff
“The FAA has been monitoring the situation and is satisfied with this interim measure while the airline develops a permanent solution,” the agency said.
United has had computer and operational problems in recent months as it transitioned to new passenger-service and aircraft preventive-maintenance systems. Both were used at Continental Airlines Inc. before it merged with United parent UAL Corp. in 2010.
All airlines estimate a plane’s weight before each flight. The weight information, along with data on air temperature and other factors, allows pilots to calculate the precise speed at which they should lift the nose during takeoff.
If pilots try to take off with too much weight, it can cause a plane to scrape its tail on the ground or to skid off the runway without getting airborne, according to accident reports.
Boeing’s 737-900 models can take off weighing as much as 187,700 pounds (85,141 kilograms), according to Boeing’s website. Even fully-loaded jets frequently take off at lower weights.
Improving Reliability
Chicago-based United became the largest carrier in the world after merging with Continental two years ago. The joining of the two airlines has at times led to delays and other issues as computer systems, labor groups and aircraft fleets were blended.
United ranked last among 15 U.S. carriers in on-time arrivals for June, the latest month for which figures are available, at 70.1 percent, according to U.S. Transportation Department data. It also ranked last in May at 77.8 percent. It led in consumer complaints each month since February, according to the DOT.
“The commitment from the leadership team is to put all the resources, staffing and money we need into this,” Howard Attarian, United’s vice president of flight operations, said in an Aug. 2 interview. “The No. 1 priority of the company is to get back to reliability.”
To contact the reporters on this story: Alan Levin in Washington at [email protected]; Mary Schlangenstein in Dallas at [email protected]
To contact the editors responsible for this story: Bernard Kohn at [email protected]; Ed Dufner at [email protected]
A computer breakdown caused a United Continental Holdings Inc. (UAL) flight to take off earlier this year about 20,000 pounds (9,071 kilograms) heavier than pilots believed, prompting the carrier to add extra checks to ensure accurate weight calculations.
United sent pilots a weight estimate that assumed the coach section of the Boeing Co. (BA) 737-900 was empty when it was full, according to three people familiar with the incident who asked not to be named because they weren’t authorized to speak about it.
While the pilots, who didn’t catch the mistake, had difficulty getting the jetliner airborne, the plane wasn’t damaged and the flight was completed without incident, one of the people familiar with the event said. The pilots reported the trouble to a United program that encourages employees to identify safety issues, according to another person.
“Earlier this year, we experienced technology issues in capturing correct passenger counts on a small number of our flights,” Megan McCarthy, a spokeswoman for the airline, said in an e-mail yesterday.
The incident was recounted in a July 9 bulletin from United management to its pilots, said one person, who couldn’t say when the incident occurred.
United and the U.S. Federal Aviation Administration, which said the airline reported the breakdowns to it, said they’ve taken steps to prevent such incidents in the future. United is requiring its pilots to perform two additional, manual checks on weight and balance calculations before each flight, the FAA said in an e-mailed statement.
Difficult Liftoff
“The FAA has been monitoring the situation and is satisfied with this interim measure while the airline develops a permanent solution,” the agency said.
United has had computer and operational problems in recent months as it transitioned to new passenger-service and aircraft preventive-maintenance systems. Both were used at Continental Airlines Inc. before it merged with United parent UAL Corp. in 2010.
All airlines estimate a plane’s weight before each flight. The weight information, along with data on air temperature and other factors, allows pilots to calculate the precise speed at which they should lift the nose during takeoff.
If pilots try to take off with too much weight, it can cause a plane to scrape its tail on the ground or to skid off the runway without getting airborne, according to accident reports.
Boeing’s 737-900 models can take off weighing as much as 187,700 pounds (85,141 kilograms), according to Boeing’s website. Even fully-loaded jets frequently take off at lower weights.
Improving Reliability
Chicago-based United became the largest carrier in the world after merging with Continental two years ago. The joining of the two airlines has at times led to delays and other issues as computer systems, labor groups and aircraft fleets were blended.
United ranked last among 15 U.S. carriers in on-time arrivals for June, the latest month for which figures are available, at 70.1 percent, according to U.S. Transportation Department data. It also ranked last in May at 77.8 percent. It led in consumer complaints each month since February, according to the DOT.
“The commitment from the leadership team is to put all the resources, staffing and money we need into this,” Howard Attarian, United’s vice president of flight operations, said in an Aug. 2 interview. “The No. 1 priority of the company is to get back to reliability.”
To contact the reporters on this story: Alan Levin in Washington at [email protected]; Mary Schlangenstein in Dallas at [email protected]
To contact the editors responsible for this story: Bernard Kohn at [email protected]; Ed Dufner at [email protected]
08-12-2012, 08:24 AM
#9
(retired)
Joined APC: Apr 2011
Position: Old, retired, healthy, debt-free, liquid
Posts: 422
United Overweight Plane Takeoff Prompts Changes - Businessweek
A computer breakdown caused a United Continental Holdings Inc. (UAL) flight to take off earlier this year about 20,000 pounds (9,071 kilograms) heavier than pilots believed, prompting the carrier to add extra checks to ensure accurate weight calculations...
United sent pilots a weight estimate that assumed the coach section of the Boeing Co. (BA) 737-900 was empty when it was full, according to three people familiar with the incident who asked not to be named because they weren’t authorized to speak about it.
While the pilots, who didn’t catch the mistake, had difficulty getting the jetliner airborne, the plane wasn’t damaged and the flight was completed without incident, one of the people familiar with the event said. The pilots reported the trouble to a United program that encourages employees to identify safety issues, according to another person.
“Earlier this year, we experienced technology issues in capturing correct passenger counts on a small number of our flights,” Megan McCarthy, a spokeswoman for the airline, said in an e-mail yesterday.
...
A computer breakdown caused a United Continental Holdings Inc. (UAL) flight to take off earlier this year about 20,000 pounds (9,071 kilograms) heavier than pilots believed, prompting the carrier to add extra checks to ensure accurate weight calculations...
United sent pilots a weight estimate that assumed the coach section of the Boeing Co. (BA) 737-900 was empty when it was full, according to three people familiar with the incident who asked not to be named because they weren’t authorized to speak about it.
While the pilots, who didn’t catch the mistake, had difficulty getting the jetliner airborne, the plane wasn’t damaged and the flight was completed without incident, one of the people familiar with the event said. The pilots reported the trouble to a United program that encourages employees to identify safety issues, according to another person.
“Earlier this year, we experienced technology issues in capturing correct passenger counts on a small number of our flights,” Megan McCarthy, a spokeswoman for the airline, said in an e-mail yesterday.
...
The "A" students in question did not initialize the gate reader program correctly, nor did they update SHARES when they started to board the aircraft with an uninitialized gate reader, nor did they inform the flight crew that a manual reconciliation was necessary. Check out their new bulletins on boarding as a result of this...there is a new software block so that they can't even close the record until SHARES and the gatereader are reconciled. Bulletins are on their website.
Unfortunately, it also brings into question the "neuron count" of the pilots..."0" pax in coach on the W/B while 100 or so pax streamed onto the airplane during the boarding process.
A sad subject for another day.
08-12-2012, 08:34 AM
#10
Gets Weekends Off
Joined APC: Aug 2012
Position: 737F
Posts: 127
“The commitment from the leadership team is to put all the resources, staffing and money we need into this,” Howard Attarian, United’s vice president of flight operations, said in an Aug. 2 interview. “The No. 1 priority of the company is to get back to reliability.”
Laughable...
Laughable...
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