Technology Comparison
#21
I hear that starting in September all our bases will get daily Colganoscopies with the addition of the Q400 in CLE.
#22
Gets Weekends Off
Joined APC: Feb 2008
Posts: 332
I feel very certain that the UAL rest rules will win out in the JCBA. Even the management folks know it is coming. Love it when the agents "upgrade the IRO" to BusinessFirst..... They act like they are doing us a favor. Rest in coach is something I've done only a handful of times(Rio/AMS/HNL from IAH) but the experience was so horrible I will remember those times forever....
Real interested in how our 757/767 fleets will be integrated. Lots of talk about breaking up the flying we do currently on the CAL side. Also, with 2 777 types and the 787 on the way, how will the company divide the flying of the 777 and 787?
Real interested in how our 757/767 fleets will be integrated. Lots of talk about breaking up the flying we do currently on the CAL side. Also, with 2 777 types and the 787 on the way, how will the company divide the flying of the 777 and 787?
#23
No discussion of technology at UAL would be complete without mentioning UNIMATIC the companies 50+ year old core computer system. Ive seen the CAL flight planning products in NRT and IMO are light years ahead of of UAs new Flywize product.
Also worth mentioning are the legions of IT outsourcing liaisons at HQ in Chicago. UAs IT department doesn't produce much, if anything. Its core job is to write the spec and QA code that's outsourced to India (tiger team). UA IT has built it's own empire by becoming a revenue source for the company, however by some twisted accounting scheme, the revenue source is other corporate divisions (ie flight ops). On the upside, the line for hamburgers in the HQ cafeteria is alway short.
Also worth mentioning are the legions of IT outsourcing liaisons at HQ in Chicago. UAs IT department doesn't produce much, if anything. Its core job is to write the spec and QA code that's outsourced to India (tiger team). UA IT has built it's own empire by becoming a revenue source for the company, however by some twisted accounting scheme, the revenue source is other corporate divisions (ie flight ops). On the upside, the line for hamburgers in the HQ cafeteria is alway short.
Many of us couldn't tell someone the difference between Unix and Linux, but we all know out dated when we are subjected to it as end users. Ancient green screen CRTs, running text string commands and no home access to schedule or bid information, long after the rest of the industry had converted to GUI systems. They never upgraded until late, partly due to the relationship with EDS, but also because the managerial teams prior to Bethune, were less than willing to spend any money that didn't go into their own golden parachutes. Both the current schedule access system and the PBS process are antiquated and sadly in need of some reprogramming to make links that are more realistic to the data access required by crews. Many of the promises to make PBS better, such as off line access, have long since been broken. Yet the system is alive and does see improvements, most recently a bid analysis tool. None the less, union infighting and the excuse that the merger is taking precedence, seems to be a catch all excuse for continuing failures.
On the training end of the spectrum, if you want home access for recurrent training relief, you'd better have a windows system at home that runs I.E. 6.x or earlier. Most of the modules won't run on more updated systems funning later versions of I.E.
On the upsides? FOQUA or is it FOQwah? ATC liaison and telemetry. The embrace of the B-777 in the heyday of cash flow, brought some great tech use and support people to the airline. Data link, telemetry and AIM (airline amendable module) portions of the FMCs were deeply configured and well utilized due to the diligence of a few key people, many of whom have sadly since retired, or lost political traction and slid off the edge into the dismal abyss of line flying.
Last edited by Captain Bligh; 08-19-2010 at 08:06 PM. Reason: added the word dismal for comic relief
#27
EWR, CLE, IAH, BOS, ATL, MCO, MIA, TPA, FLL, ORD, AUS, SAT, DFW, DEN, SEA, LAS, PHX, SFO, LAX, SNA, HNL, CUN, MEX
#28
Maybe not so important regarding technology, but wondering how UA's non-rev system works? I am not talking about pass levels, and all the benefits. I am asking about actually finding flight availability, viewing loads, non-rev listings and listing on flights.
At CO, employees use coair.com. On that is a link to employeeRES. There we can pull up flight schedules with detailed passenger boarding totals (PBTs), seat availability, revenue standby, non-revenue positive space (i.e. DH crews or company required travel), and non-revenue space available. We can then view the non-rev list in priority order from the PS down to the last SA person and see where we fall in the list. Any personal travel plans we make or PS travel arranged for us is listed on a side bar with the record locator number (PNR) and city pairs. These PNRs show as links to pull up the itinerary and also to be able to check-in 24 hours prior for your seat.
So wondering how UA does it? Is it that simple? Is it Skynet or is that just the basic employee site which we call COAIR? Thanks for the information.
PS. I don't know about any other CO pilot, but I no longer use the mobile boarding pass option for my smart phone. The past several times I have used it and checked in 24 hours prior and chosen my seats it dropped me out of check in within an hour of the flight. Had to go to the agent at boarding because I couldn't pull up the boarding pass and was told I didn't check in. So I was essentially unseated and stuck with seats I didn't want. One of the flights I lost the 1st class upgrade seat I was in line for and an Express FA got it because "I didn't check in until boarding started and upgrades were already cleared." HMMMMMM
At CO, employees use coair.com. On that is a link to employeeRES. There we can pull up flight schedules with detailed passenger boarding totals (PBTs), seat availability, revenue standby, non-revenue positive space (i.e. DH crews or company required travel), and non-revenue space available. We can then view the non-rev list in priority order from the PS down to the last SA person and see where we fall in the list. Any personal travel plans we make or PS travel arranged for us is listed on a side bar with the record locator number (PNR) and city pairs. These PNRs show as links to pull up the itinerary and also to be able to check-in 24 hours prior for your seat.
So wondering how UA does it? Is it that simple? Is it Skynet or is that just the basic employee site which we call COAIR? Thanks for the information.
PS. I don't know about any other CO pilot, but I no longer use the mobile boarding pass option for my smart phone. The past several times I have used it and checked in 24 hours prior and chosen my seats it dropped me out of check in within an hour of the flight. Had to go to the agent at boarding because I couldn't pull up the boarding pass and was told I didn't check in. So I was essentially unseated and stuck with seats I didn't want. One of the flights I lost the 1st class upgrade seat I was in line for and an Express FA got it because "I didn't check in until boarding started and upgrades were already cleared." HMMMMMM
#29
Gets Weekends Off
Joined APC: Nov 2008
Position: B-777 left
Posts: 1,415
Maybe not so important regarding technology, but wondering how UA's non-rev system works? I am not talking about pass levels, and all the benefits. I am asking about actually finding flight availability, viewing loads, non-rev listings and listing on flights.
At CO, employees use coair.com. On that is a link to employeeRES. There we can pull up flight schedules with detailed passenger boarding totals (PBTs), seat availability, revenue standby, non-revenue positive space (i.e. DH crews or company required travel), and non-revenue space available. We can then view the non-rev list in priority order from the PS down to the last SA person and see where we fall in the list. Any personal travel plans we make or PS travel arranged for us is listed on a side bar with the record locator number (PNR) and city pairs. These PNRs show as links to pull up the itinerary and also to be able to check-in 24 hours prior for your seat.
So wondering how UA does it? Is it that simple? Is it Skynet or is that just the basic employee site which we call COAIR? Thanks for the information.
PS. I don't know about any other CO pilot, but I no longer use the mobile boarding pass option for my smart phone. The past several times I have used it and checked in 24 hours prior and chosen my seats it dropped me out of check in within an hour of the flight. Had to go to the agent at boarding because I couldn't pull up the boarding pass and was told I didn't check in. So I was essentially unseated and stuck with seats I didn't want. One of the flights I lost the 1st class upgrade seat I was in line for and an Express FA got it because "I didn't check in until boarding started and upgrades were already cleared." HMMMMMM
At CO, employees use coair.com. On that is a link to employeeRES. There we can pull up flight schedules with detailed passenger boarding totals (PBTs), seat availability, revenue standby, non-revenue positive space (i.e. DH crews or company required travel), and non-revenue space available. We can then view the non-rev list in priority order from the PS down to the last SA person and see where we fall in the list. Any personal travel plans we make or PS travel arranged for us is listed on a side bar with the record locator number (PNR) and city pairs. These PNRs show as links to pull up the itinerary and also to be able to check-in 24 hours prior for your seat.
So wondering how UA does it? Is it that simple? Is it Skynet or is that just the basic employee site which we call COAIR? Thanks for the information.
PS. I don't know about any other CO pilot, but I no longer use the mobile boarding pass option for my smart phone. The past several times I have used it and checked in 24 hours prior and chosen my seats it dropped me out of check in within an hour of the flight. Had to go to the agent at boarding because I couldn't pull up the boarding pass and was told I didn't check in. So I was essentially unseated and stuck with seats I didn't want. One of the flights I lost the 1st class upgrade seat I was in line for and an Express FA got it because "I didn't check in until boarding started and upgrades were already cleared." HMMMMMM
#30
We use Weblist in Skynet to check loads and list for flights, both Positive Space (PS) and Non-revenue space available (NRSA). We do not have access to the Departure Management (DM) list, which has been a source of irritation since I've been at UAL. You can get an idea of where you stand using the Apollo res system, but it is cumbersome and time consuming (think typing multiple DOS commands here) if there are a lot of SAs listed. Some of the third party software packages automate this and make it much easier, for a price. Employees traveling PS are not shown in a separate category on Weblist, only the total number of Booked (PS travelers included with customers) and NRSA are displayed.
We can check in online starting 24 hours prior as well, and if you're PS you can view seats and make a change if you see an available seat you'd rather have. We have the smartphone boarding pass option also, I have not used it yet.
When you get to the gate for your flight, the standby list with number of open seats remaining will be displayed on the monitors, if that gate has them. But the list can include revenue standbys as well as NRSA and does not ID who's what, of course the revenues will be ahead of NRSAs on the list. If that gate is not equipped with monitors, you won't know where you stand on the list unless you've gone into Apollo or the CSR is in a good mood and tells you you're #X and there are Y seats available.
EWRflyr, from your description it sounds like your system gives you more info than Skynet gives us. It's already been said here that UAL has a lot of room for improvement in the IT department, but it's worth repeating. The merger presents a great opportunity to upgrade our systems.
We can check in online starting 24 hours prior as well, and if you're PS you can view seats and make a change if you see an available seat you'd rather have. We have the smartphone boarding pass option also, I have not used it yet.
When you get to the gate for your flight, the standby list with number of open seats remaining will be displayed on the monitors, if that gate has them. But the list can include revenue standbys as well as NRSA and does not ID who's what, of course the revenues will be ahead of NRSAs on the list. If that gate is not equipped with monitors, you won't know where you stand on the list unless you've gone into Apollo or the CSR is in a good mood and tells you you're #X and there are Y seats available.
EWRflyr, from your description it sounds like your system gives you more info than Skynet gives us. It's already been said here that UAL has a lot of room for improvement in the IT department, but it's worth repeating. The merger presents a great opportunity to upgrade our systems.
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