PPD Koolaid
#1
Gets Weekends Off
Thread Starter
Joined APC: Mar 2018
Posts: 1,110
PPD Koolaid
Heard at a recent PPD course at TK. “Our customers want better PA’s. If we just up our NPS and do some more glad handing, it will get us a new UPA!”
Yes, that’s the crap they’re peddling. Hard to believe spontaneous laughter didn’t break out in the room.
Yes, that’s the crap they’re peddling. Hard to believe spontaneous laughter didn’t break out in the room.
#2
Gets Weekends Off
Joined APC: Sep 2020
Posts: 324
Get the flight attendants to stop treating the passengers like crap. No amount of PAs are going to help the fact that passengers are an inconvenience to our FAs.
#3
Gets Weekends Off
Joined APC: May 2012
Position: CAP A320
Posts: 301
Sorry Grumpyguppydriver, but i totally disagree. You are totally missing the point. It's not about better PAs alone. It's about making PAs when you have a delay due to maintenance, wx, etc and doing so at regular intervals. Nothing ticks off customers more, when the CAP says nothing for long stretches of time. Even if there is no new info, you still let folks know, and they actually don't get overly ****ed. In fact, they are actually appreciative of it. Same goes for saying hello when they board. I at least try to say hello to the first/business/global and high mileage flyers since they are footing a large part of our bills. It actually does make a difference. Nothing more annoying as pilots like you that don't want to raise a finger to do the right thing. And don't be one of the few grumpy old farts that's complaining about needing a new contract too. That line is getting old too. Spontaneous laughter didn't break out, because you are one of the few disgruntled ones out there that needs to retire and not soon enough. Do you understand? Of course not, and will be too hardheaded to want to.
#4
Gets Weekends Off
Joined APC: Mar 2018
Posts: 216
Sorry Grumpyguppydriver, but i totally disagree. You are totally missing the point. It's not about better PAs alone. It's about making PAs when you have a delay due to maintenance, wx, etc and doing so at regular intervals. Nothing ticks off customers more, when the CAP says nothing for long stretches of time. Even if there is no new info, you still let folks know, and they actually don't get overly ****ed. In fact, they are actually appreciative of it. Same goes for saying hello when they board. I at least try to say hello to the first/business/global and high mileage flyers since they are footing a large part of our bills. It actually does make a difference. Nothing more annoying as pilots like you that don't want to raise a finger to do the right thing. And don't be one of the few grumpy old farts that's complaining about needing a new contract too. That line is getting old too. Spontaneous laughter didn't break out, because you are one of the few disgruntled ones out there that needs to retire and not soon enough. Do you understand? Of course not, and will be too hardheaded to want to.
#5
Gets Weekends Off
Joined APC: Aug 2010
Position: N/A
Posts: 607
I believe s/he does have a good point about PA’s during abnormal operations though. When things aren’t going as planned let the passengers know what’s up. I think most of our pilots do that already though.
#6
Line Holder
Joined APC: Sep 2020
Posts: 30
They’ve got it backwards. If we had a new contract, then maybe I’d care about things like NPS.
#7
Gets Weekends Off
Thread Starter
Joined APC: Mar 2018
Posts: 1,110
Sorry Grumpyguppydriver, but i totally disagree. You are totally missing the point. It's not about better PAs alone. It's about making PAs when you have a delay due to maintenance, wx, etc and doing so at regular intervals. Nothing ticks off customers more, when the CAP says nothing for long stretches of time. Even if there is no new info, you still let folks know, and they actually don't get overly ****ed. In fact, they are actually appreciative of it. Same goes for saying hello when they board. I at least try to say hello to the first/business/global and high mileage flyers since they are footing a large part of our bills. It actually does make a difference. Nothing more annoying as pilots like you that don't want to raise a finger to do the right thing. And don't be one of the few grumpy old farts that's complaining about needing a new contract too. That line is getting old too. Spontaneous laughter didn't break out, because you are one of the few disgruntled ones out there that needs to retire and not soon enough. Do you understand? Of course not, and will be too hardheaded to want to.
#8
Gets Weekends Off
Thread Starter
Joined APC: Mar 2018
Posts: 1,110
They should def. focus the customer interaction on the FA’s. It’s a footnote in our job description. It’s the meat and potatoes of theirs.
#9
Gets Weekends Off
Thread Starter
Joined APC: Mar 2018
Posts: 1,110
Of course we do. But, some people think they have to define us as *not* doing those things in order for their tired narrative to work. They’ve drank the kookaid big time. The reality is: A knowledge of our history and being skeptical is a good thing. The second that we collectively believe otherwise is a dark day for the profession. Luckily, I think most pilots are smart enough to sift out the BS.
#10
Of course we do. But, some people think they have to define us as *not* doing those things in order for their tired narrative to work. They’ve drank the kookaid big time. The reality is: A knowledge of our history and being skeptical is a good thing. The second that we collectively believe otherwise is a dark day for the profession. Luckily, I think most pilots are smart enough to sift out the BS.
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