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Old 03-13-2018, 10:07 PM
  #31  
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Originally Posted by NotMrNiceGuy
Is it just me or does United have media curse? If a United story comes up in the media, it seems like there's a 3 to 1 chance the story is going to be negative. Need to get you guys some good juju!
Here's some love for UAL by a SFO TV channel:

United Pilot Personally Delivers Lost Engagement Ring To SF Passenger « CBS San Francisco
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Old 03-13-2018, 10:10 PM
  #32  
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Originally Posted by terminal
1. United claiming responsibility does NOT mean they are responsible. This is a smart PR move learned from DAO.
2. United ALWAYS gets eviscerated on social media. And we DON’T know the truth about the FA “causing” this. The carrier looks like a regular bag. People like to blame first then disregard when the truth finally does come out.
3. This will not be worse than the Republic doctor dragging.
1. United claimed responsibility because they ARE responsible.

2. The passenger paid a Pet in Cabin Fee ($125), and the dog was in approved kennel with mesh sides so there is NO WAY the FA didn't know there was a live dog in that kennel.

3. Witnesses reported the owner told the FA that there was a dog in the kennel and protested putting the dog in the overhead bin, only acquiescing after the FA insisted the kennel go in the overhead because the kennel protruded from under the seat. Further the witnesses told the FA in question they could hear the dog crying during flight, and she did nothing. Finally the witnesses said when the dog was found dead, the FA tried to claim she didn't know it was there.

4. Because of problems with short nosed dogs, airlines put an emphasis in training that when these dogs are being handled to exercise great care in their handling and to make sure they always are in a cool area with proper ventilation. An overhead bin provides neither a cool or properly ventilated space.

5. This FA is going to get thrown under the bus, and backed over, and should be. This was about as stupid as it gets. This is going to be much, much worse than the Dao dragging because there were serious violations of laws and United policies regarding the carriage of animals. Unlike Dao, this family cooperated and did exactly what the United employee told her to do, and lost her dog as a result. This will be much, much worse than Dr. Dao in the long run. Not everybody is going to sympathize with a jerk like Dao, but anybody who has a dog is going to be upset by this. Just ask Michael Vick.

Normally I back the crews 100%, and as a former FA I particularly back them, but there is no excuse for this.

This is the perspective of the passenger that was with the family when they found the dog:

https://www.facebook.com/permalink.p...00001510687550

Last edited by FlyingKat; 03-13-2018 at 10:37 PM.
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Old 03-13-2018, 10:20 PM
  #33  
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Originally Posted by FlyingKat
1. United claimed responsibility because they ARE responsible.

2. The passenger paid a Pet in Cabin Fee ($125), and the dog was in approved kennel with mesh sides so there is NO WAY the FA didn't know there was a live dog in that kennel.

3. Witnesses reported the owner told the FA that there was a dog in the kennel and protested putting the dog in the overhead bin, only acquiescing after the FA insisted the kennel go in the overhead because the kennel protruded from under the seat. Further the witnesses told the FA in question they could hear the dog crying during flight, and she did nothing. Finally the witnesses said when the dog was found dead, the FA tried to claim she didn't know it was there.

4. Because of problems with short nosed dogs, airlines put an emphasis in training that when these dogs are being handled to exercised great care in their handling and to make sure they always are in a cool area with proper ventilation. An overhead bin provides neither a cool or properly ventilated space.

5. This FA is going to get thrown under the bus, and backed over, and should be. This was about as stupid as it gets. This is going to be much, much worse than the Doctor dragging because there were serious violations of laws and United policies regarding the carriage of animals. Unlike Dao, this family cooperated and did exactly what the United employee told her to do, and lost her dog as a result. This will be much, much worse than Dr. Dao in the long run.

Normally I back the crews 100%, and as a former FA I particularly back them, but there is no excuse for this.
While I agree with your sentiments, I think topping Dr. Dao is going to be tough.

The problem with the Dr. Dao thing was our initial response and the guidance Munoz received from the PR team. Republic abused our deadheading policy and the security team f'd us.
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Old 03-13-2018, 10:49 PM
  #34  
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Originally Posted by Airway
While I agree with your sentiments, I think topping Dr. Dao is going to be tough.

The problem with the Dr. Dao thing was our initial response and the guidance Munoz received from the PR team. Republic abused our deadheading policy and the security team f'd us.
All true but Dao was not a very sympathetic character as a drug dealing doctor. This family and their dog will garner much more sympathy as the picture of the dog in the kennel is going viral.
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Old 03-13-2018, 11:13 PM
  #35  
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Maybe this story will cause passengers to cancel on my United tomorrow, it’s showing negative...................
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Old 03-13-2018, 11:19 PM
  #36  
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Originally Posted by FlyingKat
All true but Dao was not a very sympathetic character as a drug dealing doctor. This family and their dog will garner much more sympathy as the picture of the dog in the kennel is going viral.
Dude, settle down. Dr. Dao happened during a slow news week, and most people don't know about his past nor do they care because adult Americans routinely behave like children, especially at the airport, and they related to him.

Thank God he isn't a millennial otherwise we'd have had to listen to all that "me too" generation B.S.

This dog situation is asinine but seriously this week we've had two plane crashes, the death of Steven Hawking, everything out of Trump's mouth, and a tight Congressional race.
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Old 03-13-2018, 11:20 PM
  #37  
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Originally Posted by FlyingKat
1. United claimed responsibility because they ARE responsible.

2. The passenger paid a Pet in Cabin Fee ($125), and the dog was in approved kennel with mesh sides so there is NO WAY the FA didn't know there was a live dog in that kennel.

3. Witnesses reported the owner told the FA that there was a dog in the kennel and protested putting the dog in the overhead bin, only acquiescing after the FA insisted the kennel go in the overhead because the kennel protruded from under the seat. Further the witnesses told the FA in question they could hear the dog crying during flight, and she did nothing. Finally the witnesses said when the dog was found dead, the FA tried to claim she didn't know it was there.

4. Because of problems with short nosed dogs, airlines put an emphasis in training that when these dogs are being handled to exercise great care in their handling and to make sure they always are in a cool area with proper ventilation. An overhead bin provides neither a cool or properly ventilated space.

5. This FA is going to get thrown under the bus, and backed over, and should be. This was about as stupid as it gets. This is going to be much, much worse than the Dao dragging because there were serious violations of laws and United policies regarding the carriage of animals. Unlike Dao, this family cooperated and did exactly what the United employee told her to do, and lost her dog as a result. This will be much, much worse than Dr. Dao in the long run. Not everybody is going to sympathize with a jerk like Dao, but anybody who has a dog is going to be upset by this. Just ask Michael Vick.

Normally I back the crews 100%, and as a former FA I particularly back them, but there is no excuse for this.

This is the perspective of the passenger that was with the family when they found the dog:

https://www.facebook.com/permalink.p...00001510687550
You don’t know factually any of the above.
The truth will come out and I guarantee the FA didn’t know there was a dog in there.
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Old 03-13-2018, 11:29 PM
  #38  
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Originally Posted by terminal
The truth will come out and I guarantee the FA didn’t know there was a dog in there.
Look, much as I'd like to believe that, witnesses have been pretty clear about that one thing. Also that it was barking and whining.

Another thing, if an FA tells you to put your bag in the overhead bin, and there's a dog in it, that's going to be the first thing to come out of your mouth in response. No one would just be like "ok whatever".

It's more likely that the FA didn't think there would be any harm to the dog up there.
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Old 03-13-2018, 11:30 PM
  #39  
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Originally Posted by terminal
You don’t know factually any of the above.
The truth will come out and I guarantee the FA didn’t know there was a dog in there.
The truth is that you guys have a stupid FA working for you. Or worked I guess.

But in fairness the owner is the one responsible for killing the dog because she blindly followed orders and didn’t check on the dog.
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Old 03-13-2018, 11:55 PM
  #40  
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Originally Posted by terminal
You don’t know factually any of the above.
The truth will come out and I guarantee the FA didn’t know there was a dog in there.
She did not know a dog was in a dog carrier?
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