United IT should be embarassed
02-26-2017, 09:22 AM
#1
Banned
Thread Starter
Joined APC: May 2014
Position: Tom’s Whipping boy.
Posts: 1,182
United IT should be embarassed
Once again, the United IT fails.
Today, I tried to access my info via the "All about me" and get into my Direct Deposit page. Using my Ipad, tapping on that tile did nothing. It did work on Payroll advice, but did not work on a couple other tiles.
I logged out and tried another browser, this time Firefox. Just logging in the flying together got me an error saying the service was unavailable, contact administrator.
A call to the help desk, and the tech working through the issue asked me if I was at home and what device I was using. He laughed when I said Ipad, and said "yeah, that's the problem". It's really hit or miss on that silly Ipad. Try using an PC, you should have no problem.
Sure enough, my old laptop with Linux and firefox got me right in again.
A similar thing happened a couple weeks ago, when trying to access the profit sharing page with my Ipad, and a couple days later that was a CCS message saying they were experiencing problems with some employee services pages.
I never had problems like this before the merger, when IT was done in house, instead of being contracted out to People Soft or Oracle.
I don't have problems currently using other secure websites like Charles Schwab and others.
emails, PDRs, etc are like talking to a brick wall. When I mentioned to the IT guy about reporting it, he laughed again and said, the same thing- brick wall- they know about it.
Maybe they should issue us a device that works on the company web pages - all of them, every day.
How many chief technology officers have we been through since the merger?
And so we soldier on, happily.
Today, I tried to access my info via the "All about me" and get into my Direct Deposit page. Using my Ipad, tapping on that tile did nothing. It did work on Payroll advice, but did not work on a couple other tiles.
I logged out and tried another browser, this time Firefox. Just logging in the flying together got me an error saying the service was unavailable, contact administrator.
A call to the help desk, and the tech working through the issue asked me if I was at home and what device I was using. He laughed when I said Ipad, and said "yeah, that's the problem". It's really hit or miss on that silly Ipad. Try using an PC, you should have no problem.
Sure enough, my old laptop with Linux and firefox got me right in again.
A similar thing happened a couple weeks ago, when trying to access the profit sharing page with my Ipad, and a couple days later that was a CCS message saying they were experiencing problems with some employee services pages.
I never had problems like this before the merger, when IT was done in house, instead of being contracted out to People Soft or Oracle.
I don't have problems currently using other secure websites like Charles Schwab and others.
emails, PDRs, etc are like talking to a brick wall. When I mentioned to the IT guy about reporting it, he laughed again and said, the same thing- brick wall- they know about it.
Maybe they should issue us a device that works on the company web pages - all of them, every day.
How many chief technology officers have we been through since the merger?
And so we soldier on, happily.
02-26-2017, 06:32 PM
#3
Banned
Thread Starter
Joined APC: May 2014
Position: Tom’s Whipping boy.
Posts: 1,182
Nope. And, the pop up blocker is turned on, on my laptop. The IT help,desk never asked about it either. Doubt it would make any difference. Like I said, some of those tiles work.
02-26-2017, 11:51 PM
#5
Gets Weekends Off
Joined APC: Nov 2009
Posts: 5,244
Once again, the United IT fails.
Today, I tried to access my info via the "All about me" and get into my Direct Deposit page. Using my Ipad, tapping on that tile did nothing. It did work on Payroll advice, but did not work on a couple other tiles.
I logged out and tried another browser, this time Firefox. Just logging in the flying together got me an error saying the service was unavailable, contact administrator.
A call to the help desk, and the tech working through the issue asked me if I was at home and what device I was using. He laughed when I said Ipad, and said "yeah, that's the problem". It's really hit or miss on that silly Ipad. Try using an PC, you should have no problem.
Sure enough, my old laptop with Linux and firefox got me right in again.
A similar thing happened a couple weeks ago, when trying to access the profit sharing page with my Ipad, and a couple days later that was a CCS message saying they were experiencing problems with some employee services pages.
I never had problems like this before the merger, when IT was done in house, instead of being contracted out to People Soft or Oracle.
I don't have problems currently using other secure websites like Charles Schwab and others.
emails, PDRs, etc are like talking to a brick wall. When I mentioned to the IT guy about reporting it, he laughed again and said, the same thing- brick wall- they know about it.
Maybe they should issue us a device that works on the company web pages - all of them, every day.
How many chief technology officers have we been through since the merger?
And so we soldier on, happily.
Today, I tried to access my info via the "All about me" and get into my Direct Deposit page. Using my Ipad, tapping on that tile did nothing. It did work on Payroll advice, but did not work on a couple other tiles.
I logged out and tried another browser, this time Firefox. Just logging in the flying together got me an error saying the service was unavailable, contact administrator.
A call to the help desk, and the tech working through the issue asked me if I was at home and what device I was using. He laughed when I said Ipad, and said "yeah, that's the problem". It's really hit or miss on that silly Ipad. Try using an PC, you should have no problem.
Sure enough, my old laptop with Linux and firefox got me right in again.
A similar thing happened a couple weeks ago, when trying to access the profit sharing page with my Ipad, and a couple days later that was a CCS message saying they were experiencing problems with some employee services pages.
I never had problems like this before the merger, when IT was done in house, instead of being contracted out to People Soft or Oracle.
I don't have problems currently using other secure websites like Charles Schwab and others.
emails, PDRs, etc are like talking to a brick wall. When I mentioned to the IT guy about reporting it, he laughed again and said, the same thing- brick wall- they know about it.
Maybe they should issue us a device that works on the company web pages - all of them, every day.
How many chief technology officers have we been through since the merger?
And so we soldier on, happily.
My iPad has worked flawlessly on CCS, FT, ULN, etc, so long as the operator understand how to use it.
It's not the arrows, it's the Indian.
02-27-2017, 12:20 AM
#6
Don't say Guppy
Joined APC: Dec 2010
Position: Guppy driver
Posts: 1,926
Once again, the United IT fails.
Today, I tried to access my info via the "All about me" and get into my Direct Deposit page. Using my Ipad, tapping on that tile did nothing. It did work on Payroll advice, but did not work on a couple other tiles.
I logged out and tried another browser, this time Firefox. Just logging in the flying together got me an error saying the service was unavailable, contact administrator.
A call to the help desk, and the tech working through the issue asked me if I was at home and what device I was using. He laughed when I said Ipad, and said "yeah, that's the problem". It's really hit or miss on that silly Ipad. Try using an PC, you should have no problem.
Sure enough, my old laptop with Linux and firefox got me right in again.
A similar thing happened a couple weeks ago, when trying to access the profit sharing page with my Ipad, and a couple days later that was a CCS message saying they were experiencing problems with some employee services pages.
I never had problems like this before the merger, when IT was done in house, instead of being contracted out to People Soft or Oracle.
I don't have problems currently using other secure websites like Charles Schwab and others.
emails, PDRs, etc are like talking to a brick wall. When I mentioned to the IT guy about reporting it, he laughed again and said, the same thing- brick wall- they know about it.
Maybe they should issue us a device that works on the company web pages - all of them, every day.
How many chief technology officers have we been through since the merger?
And so we soldier on, happily.
Today, I tried to access my info via the "All about me" and get into my Direct Deposit page. Using my Ipad, tapping on that tile did nothing. It did work on Payroll advice, but did not work on a couple other tiles.
I logged out and tried another browser, this time Firefox. Just logging in the flying together got me an error saying the service was unavailable, contact administrator.
A call to the help desk, and the tech working through the issue asked me if I was at home and what device I was using. He laughed when I said Ipad, and said "yeah, that's the problem". It's really hit or miss on that silly Ipad. Try using an PC, you should have no problem.
Sure enough, my old laptop with Linux and firefox got me right in again.
A similar thing happened a couple weeks ago, when trying to access the profit sharing page with my Ipad, and a couple days later that was a CCS message saying they were experiencing problems with some employee services pages.
I never had problems like this before the merger, when IT was done in house, instead of being contracted out to People Soft or Oracle.
I don't have problems currently using other secure websites like Charles Schwab and others.
emails, PDRs, etc are like talking to a brick wall. When I mentioned to the IT guy about reporting it, he laughed again and said, the same thing- brick wall- they know about it.
Maybe they should issue us a device that works on the company web pages - all of them, every day.
How many chief technology officers have we been through since the merger?
And so we soldier on, happily.
In the last 4 years my company email has worked about 18 months.
I somehow fell out the EmployeeRes for 3 weeks. I found out as I was connecting through Bangkok, in the middle of the night.
My sim partner 3 years ago fell out of most, if not all, of United's IT systems. We finished training but when the PBS awards came out, he wasn't even listed on the award. He inquired at his CPO in DEN. He was almost escorted off the property as they didn't have a record of him.
The only thing we have going for us is that DAL and AA are apparently just as archaic as we are, and I have heard a lot of foreign "legacy" carriers aren't much better. As separate entities, lUAL and lCAL were archaic, combined I believe we are archaic squared. If you are a u-hire like me, I think you can take it to the 3rd or 4th power.
It doesn't appear to be getting any better.
02-27-2017, 06:25 AM
#8
Gets Weekends Off
Joined APC: Jun 2007
Position: 767/757 CA
Posts: 2,701
02-27-2017, 11:14 AM
#9
Gets Weekends Off
Joined APC: Jan 2009
Posts: 341
02-27-2017, 11:33 AM
#10
Gets Weekends Off
Joined APC: Nov 2010
Posts: 269
I had the exact same issues and frustration as you. The thing is, that link takes you to a different site altogether. Every tile has worked for me since I turned that blocker off.
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