Spirit of NKS
05-09-2013, 05:08 PM
#5691
Gets Weekends Off
Joined APC: Aug 2008
Position: FO4LIFE
Posts: 1,531
Do you think there will ever be a time that enough people choose not to fly spirit? I haven't been here that long, but I feel that there are always bad press articles about this company. Is it the ignorance of new airline travelers? Or could this be a big problem down the road? I understand the "un-bundled" aspect of the pricing model, but I wonder how long it will take for people to spend the extra money to fly XYZ airline because the lack of customer service... Adding to that, the customer service here is non existent. I don't care if you offer a la carte pricing or not, don't treat your customers like *******!
Believe it or not, I actually think this is a good place to work, I have been treated well so far. I just find it amazing how far apart the treatment of employees (pilots specifically) is compared to the treatment of customers.
Believe it or not, I actually think this is a good place to work, I have been treated well so far. I just find it amazing how far apart the treatment of employees (pilots specifically) is compared to the treatment of customers.
This guy wrote an article not too long ago that is pretty spot on...
http://blogs.phillymag.com/the_phill...es-air-travel/
05-10-2013, 03:42 AM
#5693
Gets Weekends Off
Joined APC: Aug 2011
Posts: 279
More Windshear-
Research Ryan Air... If you doubt our model... Only airline to be profitable during one of Europes worst recessions... I had similar doubts as well. Ryan Air treats their passengers far more worse than we do!!
Research Ryan Air... If you doubt our model... Only airline to be profitable during one of Europes worst recessions... I had similar doubts as well. Ryan Air treats their passengers far more worse than we do!!
05-10-2013, 04:45 AM
#5696
Gets Weekends Off
Joined APC: Sep 2008
Position: FO
Posts: 302
My wife and I traveled out of the country last year on United (CAL gate agents out of EWR). I witnessed one agent that was not only yelling at "passengers" but also yelling at a co worker that asked her for help on his computer. It was quite uncomfortable and embarrassing. I totally agree with you Joey on the CAL (now UAL) customer service. Now, I have never flown or jumpseated on Spirt. I wish everyone luck at Spirit. Just remember, MOST customers will search for the cheapest fare. Period. That will be good for you all and I assure you this story will pass...
05-10-2013, 04:56 AM
#5697
Gets Weekends Off
Joined APC: Jun 2005
Position: Under the Frog
Posts: 1,125
05-10-2013, 05:05 AM
#5698
Gets Weekends Off
Joined APC: Aug 2008
Position: FO4LIFE
Posts: 1,531
My wife and I traveled out of the country last year on United (CAL gate agents out of EWR). I witnessed one agent that was not only yelling at "passengers" but also yelling at a co worker that asked her for help on his computer. It was quite uncomfortable and embarrassing. I totally agree with you Joey on the CAL (now UAL) customer service. Now, I have never flown or jumpseated on Spirt. I wish everyone luck at Spirit. Just remember, MOST customers will search for the cheapest fare. Period. That will be good for you all and I assure you this story will pass...
05-10-2013, 06:56 AM
#5699
Line Holder
Joined APC: Dec 2012
Position: A320 FO
Posts: 63
Do you think there will ever be a time that enough people choose not to fly spirit? I haven't been here that long, but I feel that there are always bad press articles about this company. Is it the ignorance of new airline travelers? Or could this be a big problem down the road? I understand the "un-bundled" aspect of the pricing model, but I wonder how long it will take for people to spend the extra money to fly XYZ airline because the lack of customer service... Adding to that, the customer service here is non existent. I don't care if you offer a la carte pricing or not, don't treat your customers like *******!
Believe it or not, I actually think this is a good place to work, I have been treated well so far. I just find it amazing how far apart the treatment of employees (pilots specifically) is compared to the treatment of customers.
Believe it or not, I actually think this is a good place to work, I have been treated well so far. I just find it amazing how far apart the treatment of employees (pilots specifically) is compared to the treatment of customers.
05-10-2013, 08:19 AM
#5700
Banned
Thread Starter
Joined APC: Oct 2008
Posts: 1,857
It just seems today that good customer service is measured by the amount of FREE stuff you get!...although we SAY," I just want good costumer service", what we really mean is FREE stuff.
Spirit is no exemption, and just like a previous poster, the average "once every 6 months" passenger does not have a clue about the ticket "contract" that they purchase online at the lowest possible price.
READ, I say to them...
Complainers, do complain for just about anything, the problem with this is that shadows the person/s having legit problem/s.
This SAN incident it's a great example. Everyone inside the a/c smelled the fumes, if you have been in an a/c in the last 100 yrs more than a few times you'll know that THIS happens, not often, but it does, after refueling, during refueling, fumes taking in via the ground AC cart or pack inlets.
We know that, and even some seasonal flyers know that as well.
Spirit it isn't the only company flying airplanes, it happens everywhere, including in your car after refueling, your boat, whatever, NOT often, but it does. But in an airplane, after you paid an exorbitant amount of money, (under100) to fly over 900 miles, it's a great place to get something in return. "I want"
The actions taken by the crew were probably normal until they realized that the fumes weren't going away. MTX it's called, procedures are follow, flight cancels.
We complain, just because its today's culture,
-why other planes take off and we don't-
(LGA waiting for TO)
-My sister says the wx in ORD it's fine, why isn't the pilot going?-
(Wx delay into BOS)
-why don't we have more leg room?, I paid 59 bucks for this trip, + 45 for a bag-
(Guy going from FLL to ACY)
Every airline gets these ppl, spirit it's just an easy target, and we don't advertise all the hundred of thousands of happy people that go unnoticed every week. Because they'll come back.
Cheers.
Spirit is no exemption, and just like a previous poster, the average "once every 6 months" passenger does not have a clue about the ticket "contract" that they purchase online at the lowest possible price.
READ, I say to them...
Complainers, do complain for just about anything, the problem with this is that shadows the person/s having legit problem/s.
This SAN incident it's a great example. Everyone inside the a/c smelled the fumes, if you have been in an a/c in the last 100 yrs more than a few times you'll know that THIS happens, not often, but it does, after refueling, during refueling, fumes taking in via the ground AC cart or pack inlets.
We know that, and even some seasonal flyers know that as well.
Spirit it isn't the only company flying airplanes, it happens everywhere, including in your car after refueling, your boat, whatever, NOT often, but it does. But in an airplane, after you paid an exorbitant amount of money, (under100) to fly over 900 miles, it's a great place to get something in return. "I want"
The actions taken by the crew were probably normal until they realized that the fumes weren't going away. MTX it's called, procedures are follow, flight cancels.
We complain, just because its today's culture,
-why other planes take off and we don't-
(LGA waiting for TO)
-My sister says the wx in ORD it's fine, why isn't the pilot going?-
(Wx delay into BOS)
-why don't we have more leg room?, I paid 59 bucks for this trip, + 45 for a bag-
(Guy going from FLL to ACY)
Every airline gets these ppl, spirit it's just an easy target, and we don't advertise all the hundred of thousands of happy people that go unnoticed every week. Because they'll come back.
Cheers.
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