Spirit of NKS
06-06-2015, 04:08 PM
Gets Weekends Off
Joined APC: Mar 2015
Position: Low paid Airbus gear slinger
Posts: 815
Honestly I'm not willing to give up anything. There doesn't need to be any concessions made, not for a company that has increased its amount of revenue at the rate that it has and will continue to do so. We need to be compensated for that for our input to the performance this company has achieved.
06-06-2015, 06:04 PM
Gets Weekends Off
Joined APC: Feb 2011
Posts: 657
Honestly I'm not willing to give up anything. There doesn't need to be any concessions made, not for a company that has increased its amount of revenue at the rate that it has and will continue to do so. We need to be compensated for that for our input to the performance this company has achieved.
06-07-2015, 08:06 PM
Gets Weekends Off
Joined APC: Oct 2006
Posts: 471
06-07-2015, 11:37 PM
Gets Weekends Off
Joined APC: Jun 2006
Posts: 1,466
06-08-2015, 04:04 AM
Gets Weekends Off
Joined APC: Jun 2010
Posts: 1,577
Nice puff piece for jetBlew in the Miami Herald today. Anyone else see an NK b1tch-slapp from the FLL airport director?
JetBlue ramps up in Fort Lauderdale | Miami Herald Miami Herald
Broward County aviation director Kent George said that the airline’s growth is “extremely good news” for the community, which has responded well to JetBlue’s offerings.
“They’re a wonderful carrier,” he said. “They provide a wonderful product and they’ve really filled a niche in the community with great service — and that service includes customer service too.”
Read more here: JetBlue ramps up in Fort Lauderdale | Miami Herald Miami Herald
JetBlue ramps up in Fort Lauderdale | Miami Herald Miami Herald
Broward County aviation director Kent George said that the airline’s growth is “extremely good news” for the community, which has responded well to JetBlue’s offerings.
“They’re a wonderful carrier,” he said. “They provide a wonderful product and they’ve really filled a niche in the community with great service — and that service includes customer service too.”
Read more here: JetBlue ramps up in Fort Lauderdale | Miami Herald Miami Herald
06-08-2015, 04:58 AM
Gets Weekends Off
Joined APC: Feb 2014
Posts: 166
Spirit has a long way to go before we deserve that kind of compliment, if that is even the goal. What kind of incentive do the customer service people have to provide good service, since they are mostly just underpaid outsourced employees with no benefits or "ownership" stake in NK? Very few of them seem happy at work or even act like they care about the customers.
Customer service is jetBlue's bread and butter, they do a great job of it and have built a nice loyalty base for themselves. Somebody is paying for all of those blue snacks, TV, and WiFi, even if people like to think of it as "free".
Customer service is jetBlue's bread and butter, they do a great job of it and have built a nice loyalty base for themselves. Somebody is paying for all of those blue snacks, TV, and WiFi, even if people like to think of it as "free".
06-08-2015, 05:57 AM
Gets Weekends Off
Joined APC: Mar 2015
Position: Low paid Airbus gear slinger
Posts: 815
The lip service being paid to customer service is starting to get a little nauseating. If we're not going to seriously change how we treat our customers, I wish we'd just keep quiet about it. It cant be that hard to set this right. It's not the pilots or flight attendants, it's the surly gate agents, the lack of gates, the poor communication with passengers, the awful gate areas, by the time the passengers get on the airplane they've already got a bad taste in their mouth.
06-08-2015, 04:20 PM
Gets Weekends Off
Joined APC: Aug 2011
Posts: 279
Sounds like the new Delta rates will be published tomorrow. Should be interesting..
06-08-2015, 04:26 PM
escaped
Joined APC: Aug 2011
Posts: 227
My interaction with the pax is positive.
Lately however I am starting to wonder if that is because I mostly interact with them on their way out.
They certainly seem happy to deplane...
MYR ramp was outsourced.
According to our ramp crew, it was pure union busting.
Not the best way to build an airline for the future.
Lately however I am starting to wonder if that is because I mostly interact with them on their way out.
They certainly seem happy to deplane...
MYR ramp was outsourced.
According to our ramp crew, it was pure union busting.
Not the best way to build an airline for the future.
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