What is going on?
11-06-2023, 07:34 AM
#51
gets time off
Joined APC: Apr 2007
Posts: 1,234
Aisle donkey chiming in here....I didnt use that term.
The carts didn't work for two reasons:
They were half carts that were very top heavy and prone to tipping over.
The passengers supposedly did not like the fact that when you had four carts in the aisle at one time, access to every lav was essentially blocked. Why 4? No other airline does that on NB?
Based on conversations that I've had with fellow flight attendants during and since the half cart fiasco, many/most of us would love to use a full-size cart like every other airline.
The carts didn't work for two reasons:
They were half carts that were very top heavy and prone to tipping over.
The passengers supposedly did not like the fact that when you had four carts in the aisle at one time, access to every lav was essentially blocked. Why 4? No other airline does that on NB?
Based on conversations that I've had with fellow flight attendants during and since the half cart fiasco, many/most of us would love to use a full-size cart like every other airline.
11-06-2023, 07:38 AM
#52
Gets Weekends Off
Joined APC: Mar 2017
Posts: 3,778
I put in a training suggestion to discuss the FAA definitions of turbulence during the joint session of CQ; types, severity, duration and definitions as well as procedures for each. This would be followed in MT with actual demos in the sim of type, severity and duration as well as a review of what the procedures are regarding the pax, FAs and PIREPS.
Crews as a whole are all over the place when it comes to turbulence and the associated procedures.
Crews as a whole are all over the place when it comes to turbulence and the associated procedures.
If FA's can't serve during light chop, there is something seriously wrong with the work group as chop shouldn't have any change to attitude or altitude. Its basically small vibrations.
11-06-2023, 08:42 AM
#53
Furloughed Again?!
Joined APC: Aug 2007
Position: Boeing 737
Posts: 4,804
This has been needed for years and something I have seen across employers. This isnt just one end or the other, but I often feel people mis-judge rough rides across the board.
If FA's can't serve during light chop, there is something seriously wrong with the work group as chop shouldn't have any change to attitude or altitude. Its basically small vibrations.
If FA's can't serve during light chop, there is something seriously wrong with the work group as chop shouldn't have any change to attitude or altitude. Its basically small vibrations.
11-06-2023, 08:57 AM
#54
Strike averted!
Joined APC: Mar 2015
Position: B737
Posts: 3,789
I put in a training suggestion to discuss the FAA definitions of turbulence during the joint session of CQ; types, severity, duration and definitions as well as procedures for each. This would be followed in MT with actual demos in the sim of type, severity and duration as well as a review of what the procedures are regarding the pax, FAs and PIREPS.
Crews as a whole are all over the place when it comes to turbulence and the associated procedures.
Crews as a whole are all over the place when it comes to turbulence and the associated procedures.
The manual also lists required PAs!
Interestingly, on domestic flights, FAs no longer make the “do not congregate or form a line at the forward lav” PA. Did y’all know that?
11-06-2023, 09:09 AM
#55
Gets Weekends Off
Joined APC: Nov 2022
Posts: 195
We have access to the FA manual in our EFB. In it, it gives definitions and examples of turbulence, and what to do if they encounter greater than light. They are not allowed to serve in moderate (duh). Defined as customers drinks are spilling out of their cups.
The manual also lists required PAs!
Interestingly, on domestic flights, FAs no longer make the “do not congregate or form a line at the forward lav” PA. Did y’all know that?
The manual also lists required PAs!
Interestingly, on domestic flights, FAs no longer make the “do not congregate or form a line at the forward lav” PA. Did y’all know that?
Whats more important to the self loading cargo? 1/2 can of coke or the flight actually operating close to ontime? I can only somewhat control one so all the others, I don’t care. Just had a cattle ask me why his bag wasn’t loaded on the plane, thanks for making that available Bob on the app, I listened and looked at his app where it said it got off in Vegas but not back on. I looked up and said “well I have no clue but we are pushing back in about 5, you can stay here or figure it all out in SAN, your choice”. Someone in HQ didn’t think about the consequences of that function, though it is kind of cool I guess.
NO TA NO PA! That’s my mantra…
11-06-2023, 09:39 AM
#56
Gets Weekends Off
Joined APC: Jun 2010
Position: DOWNGRADE COMPLETE: Thanks Gary. Thanks SWAPA.
Posts: 6,803
Did not know that and didn’t know they have a manual let alone one that we have access too. Beyond that door they have complete control. I care less how they treat the cattle. Nobody has ever decided to not fly on an airline because they didn’t get their 1/2 can of coke and stale pack of snack mix. I repeat NOBODY picks an airline based on inflight service. If they did that B6 would be the number 1 airline of choice followed by AS and HAL. They have great inflight products. Sorry I digress, I don’t care if they serve. I don’t care if they sit. I don’t care if they make 100 PAs or make none because it doesn’t affect me at all.
Whats more important to the self loading cargo? 1/2 can of coke or the flight actually operating close to ontime? I can only somewhat control one so all the others, I don’t care. Just had a cattle ask me why his bag wasn’t loaded on the plane, thanks for making that available Bob on the app, I listened and looked at his app where it said it got off in Vegas but not back on. I looked up and said “well I have no clue but we are pushing back in about 5, you can stay here or figure it all out in SAN, your choice”. Someone in HQ didn’t think about the consequences of that function, though it is kind of cool I guess.
NO TA NO PA! That’s my mantra…
Whats more important to the self loading cargo? 1/2 can of coke or the flight actually operating close to ontime? I can only somewhat control one so all the others, I don’t care. Just had a cattle ask me why his bag wasn’t loaded on the plane, thanks for making that available Bob on the app, I listened and looked at his app where it said it got off in Vegas but not back on. I looked up and said “well I have no clue but we are pushing back in about 5, you can stay here or figure it all out in SAN, your choice”. Someone in HQ didn’t think about the consequences of that function, though it is kind of cool I guess.
NO TA NO PA! That’s my mantra…
🔥👇
11-06-2023, 09:43 AM
#57
Gets Weekends Off
Joined APC: Mar 2017
Posts: 3,778
Did not know that and didn’t know they have a manual let alone one that we have access too. Beyond that door they have complete control. I care less how they treat the cattle. Nobody has ever decided to not fly on an airline because they didn’t get their 1/2 can of coke and stale pack of snack mix. I repeat NOBODY picks an airline based on inflight service. If they did that B6 would be the number 1 airline of choice followed by AS and HAL. They have great inflight products. Sorry I digress, I don’t care if they serve. I don’t care if they sit. I don’t care if they make 100 PAs or make none because it doesn’t affect me at all.
Whats more important to the self loading cargo? 1/2 can of coke or the flight actually operating close to ontime? I can only somewhat control one so all the others, I don’t care. Just had a cattle ask me why his bag wasn’t loaded on the plane, thanks for making that available Bob on the app, I listened and looked at his app where it said it got off in Vegas but not back on. I looked up and said “well I have no clue but we are pushing back in about 5, you can stay here or figure it all out in SAN, your choice”. Someone in HQ didn’t think about the consequences of that function, though it is kind of cool I guess.
NO TA NO PA! That’s my mantra…
Whats more important to the self loading cargo? 1/2 can of coke or the flight actually operating close to ontime? I can only somewhat control one so all the others, I don’t care. Just had a cattle ask me why his bag wasn’t loaded on the plane, thanks for making that available Bob on the app, I listened and looked at his app where it said it got off in Vegas but not back on. I looked up and said “well I have no clue but we are pushing back in about 5, you can stay here or figure it all out in SAN, your choice”. Someone in HQ didn’t think about the consequences of that function, though it is kind of cool I guess.
NO TA NO PA! That’s my mantra…
11-06-2023, 09:58 AM
#58
At your mom's house
Joined APC: Jun 2008
Position: cpt 737
Posts: 2,798
Just because you capitalize NOBODY, doesnt inherently make it more true. People can and do pick airlines bases on customer service and inflight. Do they all, surely not, but lots of them do otherwise we would be nothing but a nation full of ULCC's. You should care about the "cattle" as they are the ones paying your fat check on the 5/20 and more than just a 1/2 can of coke, some might want an alcoholic drink. Not all of our flights are 50 min up and downs. I have seen them not serve on 3+ hour flights because the CA decided to tell them a report of light chop half way there. That's not right.
Our service and berating has gotten bad. Hopefully enough people complain itll get changed.
11-06-2023, 10:29 AM
#59
On Reserve
Joined APC: Jul 2018
Posts: 20
Were long carts too long to stow in our galleys? You need to see it from our perspective. Like many here say. We get asked far to often if the ride is bumpy. It has one meaning and it isn't true concern about the rides. It's not just new hire FAs either. Its not my circus. I try to provide accurate ride reports. More ghost riders need to get out.
Yes... full sized carts would have fit just fine in the galley. In fact, the half carts are/were stored back to back in a space designed to fit a full cart.
As for why four carts... That is how Southwest wanted it done. Each of the four flight attendants took out their own cart and used it to serve their respective sections.
You are right... I have never seen anything like it and I know people who were on the committee that was involved in setting up the initial -800 galleys and they were adamant that it was not going to work. Of course, the company thought they knew better than the people who actually had to work with the equipment and within several months, the carts were parked and the trays were back.
11-06-2023, 10:40 AM
#60
Furloughed Again?!
Joined APC: Aug 2007
Position: Boeing 737
Posts: 4,804
Oh I am not saying your perspective is incorrect. I was just letting you know what the issue with the half carts was.
Yes... full sized carts would have fit just fine in the galley. In fact, the half carts are/were stored back to back in a space designed to fit a full cart.
As for why four carts... That is how Southwest wanted it done. Each of the four flight attendants took out their own cart and used it to serve their respective sections.
You are right... I have never seen anything like it and I know people who were on the committee that was involved in setting up the initial -800 galleys and they were adamant that it was not going to work. Of course, the company thought they knew better than the people who actually had to work with the equipment and within several months, the carts were parked and the trays were back.
Yes... full sized carts would have fit just fine in the galley. In fact, the half carts are/were stored back to back in a space designed to fit a full cart.
As for why four carts... That is how Southwest wanted it done. Each of the four flight attendants took out their own cart and used it to serve their respective sections.
You are right... I have never seen anything like it and I know people who were on the committee that was involved in setting up the initial -800 galleys and they were adamant that it was not going to work. Of course, the company thought they knew better than the people who actually had to work with the equipment and within several months, the carts were parked and the trays were back.
I don’t blame the FAs for not wanting to be out in the aisle with a tray full of drinks if it’s bumpy. What’s the up side for them? They either risk getting hurt OR spilling on a customer.
Im on their side with this one.
Now the constant cringy PAs during boarding…. That’s where they lose me. 😬😵💫
