What is going on?
11-13-2023, 12:30 PM
#111
Gets Weekends Off
Joined APC: Mar 2023
Posts: 253
appreciate it but they wouldn't like me very much.. Creative thinking and vision scares them.
But let's be honest here. If they don't do something in a big way very soon there will be consequences.
SWA needs to move away from the low cost model and into more of a high value one. They need to start charging for things but give customers more at the same time. In business school we called it WIIFM (whats in it for me?)
But let's be honest here. If they don't do something in a big way very soon there will be consequences.
SWA needs to move away from the low cost model and into more of a high value one. They need to start charging for things but give customers more at the same time. In business school we called it WIIFM (whats in it for me?)
11-13-2023, 02:46 PM
#112
Gets Weekends Off
Joined APC: Apr 2013
Posts: 3,671
Didn't have any concrete answer to give them, but suggested the FAs tell the pax to email customer service during or after the flight about a refund for one of the segments. One family of four said it was now a $64 purchase instead of $32, and they were rightfully upset. Hopefully they got refunded the second charge; not their fault sold a full oceanic flight out of Vegas on a 115-degree afternoon.
11-13-2023, 03:25 PM
#113
Gets Weekends Off
Joined APC: Nov 2012
Posts: 2,030
appreciate it but they wouldn't like me very much.. Creative thinking and vision scares them.
But let's be honest here. If they don't do something in a big way very soon there will be consequences.
SWA needs to move away from the low cost model and into more of a high value one. They need to start charging for things but give customers more at the same time. In business school we called it WIIFM (whats in it for me?)
But let's be honest here. If they don't do something in a big way very soon there will be consequences.
SWA needs to move away from the low cost model and into more of a high value one. They need to start charging for things but give customers more at the same time. In business school we called it WIIFM (whats in it for me?)
people have to walk away happy to have spent their money on the superior product we offer.
11-13-2023, 05:30 PM
#114
Gets Weekends Off
Joined APC: Mar 2023
Posts: 253
this here! you dont have to have premium cabins and champagne to have a high value, you have to provide the best service and unmatched value and a terrific return on your money.
people have to walk away happy to have spent their money on the superior product we offer.
people have to walk away happy to have spent their money on the superior product we offer.
LUVseat, boarding before any groups, 2 drinks and 1 snack box, free internet, priority bag handling, refundable, express lanes, auto checkin and 1.5x rewards. A-list preferred could also get upgraded into them.
that’s value and customers will pay for it.
Last edited by Traffic Alert; 11-13-2023 at 05:42 PM.
11-14-2023, 06:36 PM
#115
Gets Weekends Off
Joined APC: Mar 2023
Posts: 253
Bojo recently said we have the best coach class. I’m not quite sure why he thinks that or maybe he’s just trying to gaslight everyone. The legroom is great and sears are comfortable enough I’ll give him that. But that’s where it ends. If you’re reading bojo here’s what else you need to make that a true statement;
in seat power in every plane immediately, a place to hold your phone on back of seat to watch movies (AA has this - nice), space bins on every plane, good wifi for flat rate, edible food/drink options to buy, assigned seats, upgrade options welcome aboard chocolate, less talking by FA’s (only what’s FAA required and focus on the individual customer more) better boarding process.. I could go on but that would be a great start
in seat power in every plane immediately, a place to hold your phone on back of seat to watch movies (AA has this - nice), space bins on every plane, good wifi for flat rate, edible food/drink options to buy, assigned seats, upgrade options welcome aboard chocolate, less talking by FA’s (only what’s FAA required and focus on the individual customer more) better boarding process.. I could go on but that would be a great start
