1,221 Reasons Not to work for Southwest
04-11-2023, 02:51 PM
#381
weekends off? Nope...
Joined APC: Apr 2014
Posts: 2,018
I'd like to suggest San Diego...
04-14-2023, 05:36 PM
#386
Gets Weekends Off
Thread Starter
Joined APC: Nov 2021
Posts: 202
Our Operation on a good day is a **** Show,
Ramper Headsets don't work,
Electric tugs that run out of juice,
Computers that crash routinely,
Ramp staffing shortages,
Burnt out employees....
04-15-2023, 08:22 AM
#387
Gets Weekends Off
Joined APC: Mar 2008
Posts: 3,903
The good news, is it does get better. Eventually.
04-15-2023, 06:34 PM
#388
Gets Weekends Off
Joined APC: Feb 2018
Posts: 1,264
From Casey’s email on April 11: “Comments such as, ‘Pilot quality of life is of no benefit to the Company’ or ’Skin cancer is not an issue for Pilots,’ just reaffirm the tone-deafness and lack of respect senior management has for the safest, most professional Pilots in the world.”
04-17-2023, 10:53 AM
#389
Gets Weekends Off
Thread Starter
Joined APC: Nov 2021
Posts: 202
Hot off the press:
Southwest Airlines Earns Dubious Honor (and You Should Be Worried)
The airline has been having a really tough time and customers did not hold back in sharing their displeasure.
Air travel has never been something that many people -- at least those not flying in first or business class -- particularly enjoy.
At best, you're crammed into a tiny, uncomfortable seat that ultimately does its job. At worst, your flight gets canceled, takes off late, or runs into some other problem.
Everyone has at least heard of, if not experienced, flights being stuck on the tarmac with passengers trapped in their seats.
Even when flying goes pretty well, it's still fairly unpleasant. That actually sets a low bar for airlines. Passengers expect a certain level of misery, so pushing them to their breaking point actually takes a lot of work.
For most people to get mad at an airline to the point that they complain to the U.S. Department of Transportation, something fairly terrible has to happen.
That's a challenge that even super-discount, no-frills airlines like Frontier (ULCC) - Get Free Report and Spirit (SAVE) - Get Free Report rarely meet, but in December Southwest Airlines (LUV) rose to the occasion.
Southwest Airlines Made People Very Angry
The DOT puts out a monthly report called the Air Travel Consumer Report. That document was actually delayed from its normal release schedule because the agency had to process 16,876 complaints from December – the third-highest-total in the history of the report.
That’s not the bad news for Southwest. The problem for the airline -- which stranded tens of thousands of people over the holidays when its systems could not handle weather-related rescheduling -- was that the complaints were not at all evenly spread out between air carriers.
“The number of December complaints was nearly four times the amount reported in December 2021 (4,253 complaints) and was up 155.1% from November 2022. More than half (51.7%) of December's complaints were against Southwest Airlines,” Travel Weekly reported.
Roughly 82% of all complaints were against U.S. air carriers. Cancellations and delays were overwhelmingly the most-complained-about problems.
Southwest’s holiday meltdown, as it has come to be known, did not involve only flight cancellations and delays. The bigger problem was the airline's inability to reschedule passengers, leaving them stranded with no way to get to their destinations and no timetable for when the problems might be fixed.
The only other two months with more DOT complaints were April and May 2020, essentially the beginning of the covid pandemic.
Southwest Tries to Make It Right
While the public may not immediately put its trust back in Southwest, the airline has taken a number of steps to ensure a similar problem never recurs.
This includes spending $1.3 billion upgrading everything from its scheduling system to its weather-tracking platforms and its deicing capabilities.
The airline shared a number of ways it plans to improve its operations at the recent J.P. Morgan Industrials Conference.
https://www.thestreet.com/travel/sou...AwdXN0KUzBTRtU
Southwest Airlines Earns Dubious Honor (and You Should Be Worried)
The airline has been having a really tough time and customers did not hold back in sharing their displeasure.
Air travel has never been something that many people -- at least those not flying in first or business class -- particularly enjoy.
At best, you're crammed into a tiny, uncomfortable seat that ultimately does its job. At worst, your flight gets canceled, takes off late, or runs into some other problem.
Everyone has at least heard of, if not experienced, flights being stuck on the tarmac with passengers trapped in their seats.
Even when flying goes pretty well, it's still fairly unpleasant. That actually sets a low bar for airlines. Passengers expect a certain level of misery, so pushing them to their breaking point actually takes a lot of work.
For most people to get mad at an airline to the point that they complain to the U.S. Department of Transportation, something fairly terrible has to happen.
That's a challenge that even super-discount, no-frills airlines like Frontier (ULCC) - Get Free Report and Spirit (SAVE) - Get Free Report rarely meet, but in December Southwest Airlines (LUV) rose to the occasion.
Southwest Airlines Made People Very Angry
The DOT puts out a monthly report called the Air Travel Consumer Report. That document was actually delayed from its normal release schedule because the agency had to process 16,876 complaints from December – the third-highest-total in the history of the report.
That’s not the bad news for Southwest. The problem for the airline -- which stranded tens of thousands of people over the holidays when its systems could not handle weather-related rescheduling -- was that the complaints were not at all evenly spread out between air carriers.
“The number of December complaints was nearly four times the amount reported in December 2021 (4,253 complaints) and was up 155.1% from November 2022. More than half (51.7%) of December's complaints were against Southwest Airlines,” Travel Weekly reported.
Roughly 82% of all complaints were against U.S. air carriers. Cancellations and delays were overwhelmingly the most-complained-about problems.
Southwest’s holiday meltdown, as it has come to be known, did not involve only flight cancellations and delays. The bigger problem was the airline's inability to reschedule passengers, leaving them stranded with no way to get to their destinations and no timetable for when the problems might be fixed.
The only other two months with more DOT complaints were April and May 2020, essentially the beginning of the covid pandemic.
Southwest Tries to Make It Right
While the public may not immediately put its trust back in Southwest, the airline has taken a number of steps to ensure a similar problem never recurs.
This includes spending $1.3 billion upgrading everything from its scheduling system to its weather-tracking platforms and its deicing capabilities.
The airline shared a number of ways it plans to improve its operations at the recent J.P. Morgan Industrials Conference.
https://www.thestreet.com/travel/sou...AwdXN0KUzBTRtU
04-18-2023, 09:37 AM
#390
Gets Weekends Off
Joined APC: Apr 2022
Posts: 239
Southwest back in the spotlight today for yet another technology issue grounding all flights.
Remember when management said it wasn’t a technology issue when we lost $800million cutting profit sharing in half?
More C-Suite bonuses coming!
Remember when management said it wasn’t a technology issue when we lost $800million cutting profit sharing in half?
More C-Suite bonuses coming!
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