United Express can't get from ORF-EWR-PIT
02-02-2015, 01:32 PM
#31
Gets Weekends Off
Joined APC: Sep 2013
Posts: 869
What are you 12? Anyone who would attack someone they don't even know on the internet simply because they don't have the same opinion is probably a great joy to be around. I am sure FEDEX or Delta have probably left numerous messages for your class date that you just haven't gotten yet. Here is a completely crazy idea, don't like your job? Quit! Don't continue to walk through life with that big heavy chip on your shoulder. Life is to short to be that unhappy. I didn't want to accept regional pay so guess what....I didn't take a job at a regional. I found flying work elsewhere that keeps my family comfortable and I don't feel the need to lash out at random strangers because they offended my delicate psychological state on a message board.
It has nothing to do with pricing. As I stated a few times I was just trying to burn up a bunch of frequent flyer miles that I have. I will just use them on Amazon from now on as they are more reliable. I fly United Mainline a lot for work and have never had an issue so that's a lesson learned on my part.
E2 it seems EWR-PIT is the long pole in the tent. Maybe it was maint issues, short on crews whatever but twice that is the flight that cancelled. And you are very right that some of us as you know don't have the greatest internet where we are at all times. I saw what happened last week, keep your head down buddy. I am glad to be out of there.
It has nothing to do with pricing. As I stated a few times I was just trying to burn up a bunch of frequent flyer miles that I have. I will just use them on Amazon from now on as they are more reliable. I fly United Mainline a lot for work and have never had an issue so that's a lesson learned on my part.
E2 it seems EWR-PIT is the long pole in the tent. Maybe it was maint issues, short on crews whatever but twice that is the flight that cancelled. And you are very right that some of us as you know don't have the greatest internet where we are at all times. I saw what happened last week, keep your head down buddy. I am glad to be out of there.
Yep not a "sorry your flight was cancelled but we have rebooked you on this flight so you will still get where you need to be" all she got both times was "flight XYZ is cancelled, call reservations if you would like to rebook" then she had to call and spend an hour on hold with reservations. I guess it's my fault for trying to save money and use my United miles rather than just booking her a flight on South West like I normally do. I sure hope Peoples Express gets back in the game soon. ORF to PIT nonstop $49.
I am not an airline manager but I think cancelling flights days in advance of expected weather before you actually know you will need to cancel them is bad business. The first time there wasn't any weather. This time Delta is getting her there when United can't so I don't buy the weather angle.
I am not an airline manager but I think cancelling flights days in advance of expected weather before you actually know you will need to cancel them is bad business. The first time there wasn't any weather. This time Delta is getting her there when United can't so I don't buy the weather angle.
02-02-2015, 08:00 PM
#32
Gets Weekends Off
Joined APC: Nov 2012
Position: BE350 PIC
Posts: 624
If all the regionals are paying food stamp wages, why should we fly on the most expensive one?
Service is meh to crap on most of them, seats are horrible if you are over 5'6", and they ALL pay the FOs crap.
When given a choice of being billed for a kick in the balls, I go with the cheapest bill. Because I have to. That's JFTR (govt travel rules) driving that.
I'd pay more for a more reasonable seat, but guess what? All the seats are the same on the RJs
Service is meh to crap on most of them, seats are horrible if you are over 5'6", and they ALL pay the FOs crap.
When given a choice of being billed for a kick in the balls, I go with the cheapest bill. Because I have to. That's JFTR (govt travel rules) driving that.
I'd pay more for a more reasonable seat, but guess what? All the seats are the same on the RJs
02-02-2015, 08:08 PM
#33
Gets Weekends Off
Joined APC: Jul 2008
Posts: 862
02-02-2015, 11:51 PM
#34
Gets Weekends Off
Thread Starter
Joined APC: Oct 2006
Posts: 650
I am happy and very much still enjoy/appreciate my job. You are the one who came on a forum for regional pilots who are grossly underpaid and whined about customer service. What the h*** did you expect? You said it's not about the money but clearly you think just like the general public, as I highlighted above. You suggested switching airlines and buying the cheapest ticket, which as I said before is exactly the problem! Our food stamp wages are subsidizing your (in your words) $49 ticket! You are the same as the people who search cheaptickets.com, click on the cheapest ticket and then whine to high heaven that you're not getting the same customer service you got back in the 80's thinking you should get it for $49! No one is willing to pay for good customer service anymore!
Don't blame the guy on cheaptickets.com looking for the good deal for the state of pay at your airline. Blame the other pilots who are willing to work for that wage. It is supply and demand. If pilots don't work for pennies, then the wage raises and subsequently all ticket prices go up thus the paying public has no choice but to pay more.
02-03-2015, 09:46 AM
#35
Gets Weekends Off
Joined APC: Sep 2013
Posts: 869
You are like the fry guy at McDonalds that doesn't care if my fries are cooked to that nice golden brown because he feels like minimum wage needs to be higher and blames the customer. The simple fact is that lack of customer service is the main reason there is hardly any brand loyalty anymore. This is not true, cheap airfares have become crack to the general public and they're addicted. Thank de regulation for that, made even worse by the invention of the ULCC. Maybe if the airline went out of their way for the customer the next time said customer needed a flight they would think "gee this ticket is $50 cheaper but boy the last time I flew XYZ they really took care of me so I am going to pay the extra couple of bucks". This is a pipe dream and you know it would NEVER happen. You can think and wish this would happen all day long, but like I said people are addicted to the crack of cheap airfares and they will always go back to their habits of buying the cheapest ticket no matter whatBut it is the exact opposite so don't take it out on the customer for wanting to pay the least amount for the crappy service they are going to get. I think Delta is about the last airline that I know people will pay the extra money to pick them.True for business pax, and that's why delta is kicking everyone's ass. Not true for the people sitting in the regular economy section The one thing that costs pennies and pays dollars is good customer service. Unfortunately it is not the norm in America anymore.
Don't blame the guy on cheaptickets.com looking for the good deal for the state of pay at your airline. I will blame both. The guy on cheaptickets says the same thing out loud you did about paying the extra $50 for good service, but behind closed doors they buy the cheapest ticket and go whine about it later just like you didBlame the other pilots who are willing to work for that wage. It is supply and demand. If pilots don't work for pennies, then the wage raises and subsequently all ticket prices go up thus the paying public has no choice but to pay more.
Don't blame the guy on cheaptickets.com looking for the good deal for the state of pay at your airline. I will blame both. The guy on cheaptickets says the same thing out loud you did about paying the extra $50 for good service, but behind closed doors they buy the cheapest ticket and go whine about it later just like you didBlame the other pilots who are willing to work for that wage. It is supply and demand. If pilots don't work for pennies, then the wage raises and subsequently all ticket prices go up thus the paying public has no choice but to pay more.
Go ask anyone who has ever bought a ticket on spirit or frontier how they liked it? They will tell you it was the worst thing ever and they will never do it again!!!!! But you go check their bank statement and I bet 90% of them have bought another ticket on them because they can't help themselves, they need that crack!
.....................................
05-04-2015, 04:22 PM
#36
Gets Weekends Off
Joined APC: Nov 2012
Position: BE350 PIC
Posts: 624
So this happened. I know the author. The story is true. And she's married to a pilot and knows how weather, crew day, etc can wreak havoc.
I've asked about the scope elsewhere, but the ORF-EWR-DFW and DFW-IAD-ORF routing all being on a RJ is a bit out there. Living where we live, RJs are a fact of life unless you can find a Delta or SWA flight that works, but SW's city pairing often means you can't book CLT-BWI-ORF even though the flights go that way.
Is ORF this "uncommutable"?
https://lifeslittlerantsandraves.wor...ited-airlines/
I've asked about the scope elsewhere, but the ORF-EWR-DFW and DFW-IAD-ORF routing all being on a RJ is a bit out there. Living where we live, RJs are a fact of life unless you can find a Delta or SWA flight that works, but SW's city pairing often means you can't book CLT-BWI-ORF even though the flights go that way.
Is ORF this "uncommutable"?
https://lifeslittlerantsandraves.wor...ited-airlines/
Dear Executives at United Airlines,
I would like to take this time to commend you on not disappointing me in your awful service. I have no doubts as to why your airline is ranked low for customer satisfaction, as there was nothing satisfying about my experience traveling with your airline, nor has there ever been. At least I can say you’re consistent.
Let’s start off with what you believe a regional flight is. Newark to Dallas and Dallas to Washington-Dulles is NOT, nor will it ever be considered regional. Nothing from the East Coast to Texas is a regional flight. No matter how you slice up the country the East Coast and Texas will not be in the same region. Therefore you should not be putting people on a regional jet for a 3+ hour trip. Regional jets are for short trips not trips that cover over 1000 miles.
Let’s talk about your regional jet for a 1000+ mile trip, I really appreciate the fact that you find the smallest ones you can and use them on these trips. Are you serious right now? Hey big wig exec sitting in your office why don’t you come on down sit in an economy seat on your regional jet and fly from Newark to Dallas and let me know how enjoyable it is. Flying on a normal plane for that length of time isn’t all that enjoyable, but now you’ve crammed as many people as you can fit on an even smaller plane, oh yes that’s enjoyable. Not to mention you’ve made the trip longer as they can’t fly as fast as your real planes.
Do us all a favor and look up the definition of what a regional flight is. As my sister-in-law said if you get off the plane and they are speaking with a different accent it’s not regional.
Now let’s talk about your scheduling and keeping things on time. Hahaha on time now that’s a joke. When you know at 4 am that a flight at 2 in the afternoon is going to be delayed because of crew delays then you need to get your sh*t together and work on your scheduling. But, again this really shouldn’t surprise me as every time I’ve ever flown your airline flights are delayed and/or late. And, well you could really care less about the fact that connections, appointments, events, or whatever it is we are traveling for.
Between the delayed flight by 3 hours and then apparently the time warp or black hole we flew through I did finally reach my destination. So I guess you have that going for you. Hey, your new slogan can be we will get you there eventually. I mean seriously we were supposed to have a 3 hour and 45 minute flight that after an hour of flying we were told we still had 3 hours and 20 minutes left of the flight. WHAT!!! Are we flying backwards, did we get lost, what!? Over 2 hours later we are told we still have an hour left of the flight. Apparently that particular regional jet is capable of time travel. So thank you United for the longest flight to Dallas ever.
Ok so at least I made it to Dallas. And, I did make it home, but let’s continue to discuss the wonderful airline that you are, shall we. I downloaded your app to my phone, checked into my flight, but for whatever reason your app wouldn’t allow me to have a mobile boarding pass. Okay, no big deal I have to check a bag anyway, so I’m going to the counter anyway. I’ve checked in via your app, I make my way over to the counter to check my bag and get my boarding passes. Well wasn’t it wonderful when I go to check my bag and get my boarding passes your system tells me that I don’t have a reservation. Hmmmm funny I’ve already checked in. Now your computer is asking for my reservation number. I try to use your app to get my reservation number and your app continues to crash. Well fantastic! I finally get your app up long enough to get my reservation number enter it in and voila we find my reservation. I pay for my bag get my boarding passes and then wait 20 minutes because you have 20 kiosks and scales open but only 2 actual people working the desk. Yup, your customer service continues to amaze me. Finally bags are checked and boarding passes in hand it’s off to get on a regional jet for the flight into DC.
Oh did I mention that you’ve chosen to use an even smaller regional jet than the one I came out on. Why thank you United I wasn’t quite uncomfortable enough.
Thank you for reminding me why I hate your airline and why I avoid flying your airline at all costs. Every time I fly your airline it results in delayed, cancelled, or stranded flights. I’ve been forced to spend more nights than I care to have thanks to you United. After this last experience with your lovely airline I’ve decided that if the choice is get there but fly United or not go my choice will be I’m staying home.
So, thank you United for being consistent in your absolute awfulness. I now know that it’s not a fluke or just a bad day you are just really that awful.
Sincerely,
A Customer Who Will Not Be A Repeat Customer.
I would like to take this time to commend you on not disappointing me in your awful service. I have no doubts as to why your airline is ranked low for customer satisfaction, as there was nothing satisfying about my experience traveling with your airline, nor has there ever been. At least I can say you’re consistent.
Let’s start off with what you believe a regional flight is. Newark to Dallas and Dallas to Washington-Dulles is NOT, nor will it ever be considered regional. Nothing from the East Coast to Texas is a regional flight. No matter how you slice up the country the East Coast and Texas will not be in the same region. Therefore you should not be putting people on a regional jet for a 3+ hour trip. Regional jets are for short trips not trips that cover over 1000 miles.
Let’s talk about your regional jet for a 1000+ mile trip, I really appreciate the fact that you find the smallest ones you can and use them on these trips. Are you serious right now? Hey big wig exec sitting in your office why don’t you come on down sit in an economy seat on your regional jet and fly from Newark to Dallas and let me know how enjoyable it is. Flying on a normal plane for that length of time isn’t all that enjoyable, but now you’ve crammed as many people as you can fit on an even smaller plane, oh yes that’s enjoyable. Not to mention you’ve made the trip longer as they can’t fly as fast as your real planes.
Do us all a favor and look up the definition of what a regional flight is. As my sister-in-law said if you get off the plane and they are speaking with a different accent it’s not regional.
Now let’s talk about your scheduling and keeping things on time. Hahaha on time now that’s a joke. When you know at 4 am that a flight at 2 in the afternoon is going to be delayed because of crew delays then you need to get your sh*t together and work on your scheduling. But, again this really shouldn’t surprise me as every time I’ve ever flown your airline flights are delayed and/or late. And, well you could really care less about the fact that connections, appointments, events, or whatever it is we are traveling for.
Between the delayed flight by 3 hours and then apparently the time warp or black hole we flew through I did finally reach my destination. So I guess you have that going for you. Hey, your new slogan can be we will get you there eventually. I mean seriously we were supposed to have a 3 hour and 45 minute flight that after an hour of flying we were told we still had 3 hours and 20 minutes left of the flight. WHAT!!! Are we flying backwards, did we get lost, what!? Over 2 hours later we are told we still have an hour left of the flight. Apparently that particular regional jet is capable of time travel. So thank you United for the longest flight to Dallas ever.
Ok so at least I made it to Dallas. And, I did make it home, but let’s continue to discuss the wonderful airline that you are, shall we. I downloaded your app to my phone, checked into my flight, but for whatever reason your app wouldn’t allow me to have a mobile boarding pass. Okay, no big deal I have to check a bag anyway, so I’m going to the counter anyway. I’ve checked in via your app, I make my way over to the counter to check my bag and get my boarding passes. Well wasn’t it wonderful when I go to check my bag and get my boarding passes your system tells me that I don’t have a reservation. Hmmmm funny I’ve already checked in. Now your computer is asking for my reservation number. I try to use your app to get my reservation number and your app continues to crash. Well fantastic! I finally get your app up long enough to get my reservation number enter it in and voila we find my reservation. I pay for my bag get my boarding passes and then wait 20 minutes because you have 20 kiosks and scales open but only 2 actual people working the desk. Yup, your customer service continues to amaze me. Finally bags are checked and boarding passes in hand it’s off to get on a regional jet for the flight into DC.
Oh did I mention that you’ve chosen to use an even smaller regional jet than the one I came out on. Why thank you United I wasn’t quite uncomfortable enough.
Thank you for reminding me why I hate your airline and why I avoid flying your airline at all costs. Every time I fly your airline it results in delayed, cancelled, or stranded flights. I’ve been forced to spend more nights than I care to have thanks to you United. After this last experience with your lovely airline I’ve decided that if the choice is get there but fly United or not go my choice will be I’m staying home.
So, thank you United for being consistent in your absolute awfulness. I now know that it’s not a fluke or just a bad day you are just really that awful.
Sincerely,
A Customer Who Will Not Be A Repeat Customer.
05-04-2015, 04:53 PM
#37
Gets Weekends Off
Joined APC: Dec 2007
Posts: 314
United Express Can't get from ORF-EWR-PIT
So twice now in a three week period my wife and daughter were scheduled to make that trip and twice United Express (Republic) couldn't get it done. Both flights were cancelled days in advance and United's customer service SUCKS rebooking. This time they switched her to Delta so maybe she will actually get where she is going.
05-04-2015, 04:53 PM
#38
Gets Weekends Off
Joined APC: Mar 2014
Posts: 3,227
So this happened. I know the author. The story is true. And she's married to a pilot and knows how weather, crew day, etc can wreak havoc.
I've asked about the scope elsewhere, but the ORF-EWR-DFW and DFW-IAD-ORF routing all being on a RJ is a bit out there. Living where we live, RJs are a fact of life unless you can find a Delta or SWA flight that works, but SW's city pairing often means you can't book CLT-BWI-ORF even though the flights go that way.
Is ORF this "uncommutable"?
https://lifeslittlerantsandraves.wor...ited-airlines/
I've asked about the scope elsewhere, but the ORF-EWR-DFW and DFW-IAD-ORF routing all being on a RJ is a bit out there. Living where we live, RJs are a fact of life unless you can find a Delta or SWA flight that works, but SW's city pairing often means you can't book CLT-BWI-ORF even though the flights go that way.
Is ORF this "uncommutable"?
https://lifeslittlerantsandraves.wor...ited-airlines/
This is where I start ignoring the customer complaints. If flying on a mainline aircraft was so important, AA offers directs from DFW to EWR and IAD and every flight is mainline, not a single RJ on it (at least the days I looked).
ORF to CLT is direct on AA as well, 8 flights a day.
05-04-2015, 05:10 PM
#39
Gets Weekends Off
Joined APC: Nov 2012
Position: BE350 PIC
Posts: 624
I'm personally at the mercy of the Navy or American Express travel and the JFTR when I fly, so these are the flights that get booked.
My wife's flights were what popped up as available when she searched for flights ORF-DFW that got in about the same time as me.
The bigger issue to me is why are regionals flying this far? Isn't there a distance part of the scope, or is it all just seat count?
My wife's flights were what popped up as available when she searched for flights ORF-DFW that got in about the same time as me.
The bigger issue to me is why are regionals flying this far? Isn't there a distance part of the scope, or is it all just seat count?
Thread
Thread Starter
Forum
Replies
Last Post
