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Old 02-02-2015, 05:29 AM
  #21  
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I do wonder if this is more of an issue with flights out of ORF.

I was possibly needing to go to CRP from ORF on short notice. (two days out).

ONE flight. That's it. ORF isn't that small, but I've run into a lot of "can't get there from here" problems on Delta, United, AA, USAir, etc trying to fly to smaller cities from here.

Example: Booked CLT-ATL-ORF on Delta. Trip ended early. Have some NRMR passes from Southwest (green tickets). Try to use them.

Lots of CLT-BWI flights. And BWI-ORF flights.

Southwest couldn't book that city pair for some reason. I'd have to use the green pass on the CLT-BWI leg, then get off the flight, claim bags, and check back in for a BWI-ORF leg.

I've had that happen with United trying to get to Dubuque, IA from Norfolk and going one way from Rock Springs, WY to Norfolk.
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Old 02-02-2015, 06:12 AM
  #22  
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Originally Posted by spaaks
this proves how stupid you are. If you knew anything about anything, you would realize how stupid this is and how it is actually the problem. If you are actually an airline pilot, and are advocating cheap ticket prices (our food stamp salaries are subsidizing ticket prices), you and your wife to be in this customer service $hitstorm. Kindly go ******* yourself
What are you 12? Anyone who would attack someone they don't even know on the internet simply because they don't have the same opinion is probably a great joy to be around. I am sure FEDEX or Delta have probably left numerous messages for your class date that you just haven't gotten yet. Here is a completely crazy idea, don't like your job? Quit! Don't continue to walk through life with that big heavy chip on your shoulder. Life is to short to be that unhappy. I didn't want to accept regional pay so guess what....I didn't take a job at a regional. I found flying work elsewhere that keeps my family comfortable and I don't feel the need to lash out at random strangers because they offended my delicate psychological state on a message board.

It has nothing to do with pricing. As I stated a few times I was just trying to burn up a bunch of frequent flyer miles that I have. I will just use them on Amazon from now on as they are more reliable. I fly United Mainline a lot for work and have never had an issue so that's a lesson learned on my part.

E2 it seems EWR-PIT is the long pole in the tent. Maybe it was maint issues, short on crews whatever but twice that is the flight that cancelled. And you are very right that some of us as you know don't have the greatest internet where we are at all times. I saw what happened last week, keep your head down buddy. I am glad to be out of there.
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Old 02-02-2015, 06:18 AM
  #23  
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Originally Posted by Duksrule
What are you 12? Anyone who would attack someone they don't even know on the internet simply because they don't have the same opinion is probably a great joy to be around. I am sure FEDEX or Delta have probably left numerous messages for your class date that you just haven't gotten yet. Here is a completely crazy idea, don't like your job? Quit! Don't continue to walk through life with that big heavy chip on your shoulder. Life is to short to be that unhappy. I didn't want to accept regional pay so guess what....I didn't take a job at a regional. I found flying work elsewhere that keeps my family comfortable and I don't feel the need to lash out at random strangers because they offended my delicate psychological state on a message board.

It has nothing to do with pricing. As I stated a few times I was just trying to burn up a bunch of frequent flyer miles that I have. I will just use them on Amazon from now on as they are more reliable. I fly United Mainline a lot for work and have never had an issue so that's a lesson learned on my part.

E2 it seems EWR-PIT is the long pole in the tent. Maybe it was maint issues, short on crews whatever but twice that is the flight that cancelled. And you are very right that some of us as you know don't have the greatest internet where we are at all times. I saw what happened last week, keep your head down buddy. I am glad to be out of there.
youre still griping to a bunch of airline pilots about the weather. not sure what youre fishing for
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Old 02-02-2015, 06:24 AM
  #24  
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Originally Posted by E2CMaster
I do wonder if this is more of an issue with flights out of ORF.

I was possibly needing to go to CRP from ORF on short notice. (two days out).

ONE flight. That's it. ORF isn't that small, but I've run into a lot of "can't get there from here" problems on Delta, United, AA, USAir, etc trying to fly to smaller cities from here.

Example: Booked CLT-ATL-ORF on Delta. Trip ended early. Have some NRMR passes from Southwest (green tickets). Try to use them.

Lots of CLT-BWI flights. And BWI-ORF flights.

Southwest couldn't book that city pair for some reason. I'd have to use the green pass on the CLT-BWI leg, then get off the flight, claim bags, and check back in for a BWI-ORF leg.

I've had that happen with United trying to get to Dubuque, IA from Norfolk and going one way from Rock Springs, WY to Norfolk.
There are 8 flights a day direct CLT-ORF on US, why two leg it?!? I mean I know we suck but no more than United or Delta's commuter feeders, and to two leg it, I dunno, makes no sense to me.
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Old 02-02-2015, 06:27 AM
  #25  
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Has to do with where I have a ton of frequent flyer miles, or free passes.
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Old 02-02-2015, 06:30 AM
  #26  
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Originally Posted by E2CMaster
Has to do with where I have a ton of frequent flyer miles, or free passes.
Then it's probably more the smaller cities are booked up. ORF especially is known as a pretty bad place to commute from.
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Old 02-02-2015, 06:52 AM
  #27  
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Originally Posted by John Carr
You should be b1tching about this in the majors forum. Yeah, it's operated by UAX. But that cancellation most likely came down from United MAINLINE, to one of the their outsourced vendors.

So the part of "Express" part of United is technically correct. The problem lies with UNITED and a decision that was made in Chicago.

"We're making some changes, and we think you'll like them......."
That's not a "problem". It's called taking care of as many customers as we can with the conditions that present themselves. It's smart business to cancel more UAX and use the limited landing opportunities for larger planes
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Old 02-02-2015, 07:04 AM
  #28  
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Originally Posted by Duksrule
So twice now in a three week period my wife and daughter were scheduled to make that trip and twice United Express (Republic) couldn't get it done. Both flights were cancelled days in advance and United's customer service SUCKS rebooking. This time they switched her to Delta so maybe she will actually get where she is going.
Sorry you had a bad experience. But you're DEAD wrong about the philosophy of pre-canceling express flights in anticipation of a large snow event, which you unfortunately seemed to have gotten unlucky with. EWR basically went non-ops for 2.5 days last week. ORD today is one runway, and EWR is going to go down again tomorrow or at least be very limited in their scope. Back in the days before pre-canceling, the airports would fill up with no place to put anyone. It would take a week to recover, and it would look like the end of the earth on the ramp and the terminal. Your wife would most likely have been sleeping on the floor at EWR for a couple of days. It makes good sense to cancel FAR more RJ's than mainline because that allows us to move the most people. Believe me, our goal is not to make you miserable. When these weather events happen its just as miserable for those of us that are trying to keep the operation running. Would your wife have been better off on DAL? Yes. Because ATL didn't have any weather these two weeks. But when you buy a ticket on an airplane, or use miles in this case, there are going to be times when the operation simply won't work. Snow, thunderstorms, lots of airplanes, not enough runways. The math doesn't pencil. You could just have easily gotten unlucky routing her through BWI on SWA and happened to find that they got walloped too. So now we have to cancel 500-1000 flights that were full.... What do you do with those people? You try to accommodate them as best as you can. And that is no easy feat. Sounds like we could have done better to get a response to your request to rebook, and I wish we had. But these massive storms make things a mess. It's life. And it WILL happen again- to every airline. Hopefully you got her accommdated and on her way safely. I sure hate it when my travel plans get dorked up as well when I have to be somewhere
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Old 02-02-2015, 10:20 AM
  #29  
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Originally Posted by gettinbumped
ORD today is one runway ... Sounds like we could have done better to get a response to your request to rebook, and I wish we had.
I was suppose to fly BNA-ORD-DEN this morning on United. Due to the ORD weather last night my morning E145 flight BNA-ORD was cancelled. They cancelled the flight last night. Within about 15 minutes of the cancellation I had been rebooked on this afternoon's non-stop BNA-DEN E145 flight.

All I did was watch it all happen online and on the United App then re-checked in, picked a seat, and got the new boarding pass. The app also gave me other options including standing by for this mornings non-stop, which was oversold, while keeping my confirmed seat on the afternoon non-stop.

So far, it looks like my afternoon flight will be on time. Will see how it plays out, though, as my airplane is currently in ORD.

Overall, UAL's automation handled the situation very well.
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Old 02-02-2015, 10:23 AM
  #30  
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Originally Posted by Larry in TN
I was suppose to fly BNA-ORD-DEN this morning on United. Due to the ORD weather last night my morning E145 flight BNA-ORD was cancelled. They cancelled the flight last night. Within about 15 minutes of the cancellation I had been rebooked on this afternoon's non-stop BNA-DEN E145 flight.

All I did was watch it all happen online and on the United App then re-checked in, picked a seat, and got the new boarding pass. The app also gave me other options including standing by for this mornings non-stop, which was oversold, while keeping my confirmed seat on the afternoon non-stop.

So far, it looks like my afternoon flight will be on time. Will see how it plays out, though, as my airplane is currently in ORD.

Overall, UAL's automation handled the situation very well.
Are you commuting if so that sucks my leg from ERI-DTW got cancelled this moring on one in a hour but I live here so I kinda lucked out on that one.
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