United Express
#11
I've worked the Delta Connection side for 5 years and now I work for CommutAir. The difference in service is astounding. I find our crews are always busting their butts trying to make everything work right, but it's like leading a horse to water only to have it stand there stubbornly not drinking. I'm Dulles based and the ground handling from Air Wisconsin is absolutely abysmal. Trying to get a lav service, commissary, or ground air is an effort in futility. "Hey ops, we need blah blah blah." "Copy" Aaaaaand, then nothing happens until I walk into the commissary area and say we need commissary at gate so and so. Then I walk into the ramper break room and say, "hey guys, this is a Q200, we don't have an APU, we need ground air. It's 90 degrees today." And they look at me like they have no idea what I'm talking about. I won't even get started on the customer service agents "above the wing."
I feel so terrible for the passengers. By the time they get to my plane, they are already ****ed off. I try to make my part of the experience as enjoyable as possible (it is a Dash8 after all) but I can only do so much. I really hope United gets its act together....and soon!
I feel so terrible for the passengers. By the time they get to my plane, they are already ****ed off. I try to make my part of the experience as enjoyable as possible (it is a Dash8 after all) but I can only do so much. I really hope United gets its act together....and soon!
#12
Line Holder
Joined APC: Jan 2013
Posts: 86
like i said on another thread, nothing sucks like united express operations. I'm skywest and usually fly delta lift and occasionally united lift, i purposely bid avoid united flying. But when i do the difference is profound, i'm pretty sure united can claim victorious in providing the worst customer experience for regional flying. I mean, it's bad enough as it is, but united goes to incredible efforts and really digs deep to make it sickening. I used to try to make a difference, but have given up. I show up and fly, nothing more, i'm not going to give the only effort for a crap product when management has gone to extreme lengths to make flying united express hideous.
There's a cpa running united, cpas running everything, everybody makes money but nothing works. Smisek is running united and is the only major to lose massive amounts of cash while everybody else is making billions!
Like i said, nothing sucks like united!
There's a cpa running united, cpas running everything, everybody makes money but nothing works. Smisek is running united and is the only major to lose massive amounts of cash while everybody else is making billions!
Like i said, nothing sucks like united!
#14
What’s it doing now?
Joined APC: Mar 2011
Position: 190CA
Posts: 726
This is always the issue for businesses when they outsource their core competency. It takes an extreme amount of effort to get contractors to perform at your level. If you don't pay them well enough for them to know where there bread is buttered there's no incentive to do the job really well.
#16
I've worked the Delta Connection side for 5 years and now I work for CommutAir. The difference in service is astounding. I find our crews are always busting their butts trying to make everything work right, but it's like leading a horse to water only to have it stand there stubbornly not drinking. I'm Dulles based and the ground handling from Air Wisconsin is absolutely abysmal. Trying to get a lav service, commissary, or ground air is an effort in futility. "Hey ops, we need blah blah blah." "Copy" Aaaaaand, then nothing happens until I walk into the commissary area and say we need commissary at gate so and so. Then I walk into the ramper break room and say, "hey guys, this is a Q200, we don't have an APU, we need ground air. It's 90 degrees today." And they look at me like they have no idea what I'm talking about. I won't even get started on the customer service agents "above the wing."
I feel so terrible for the passengers. By the time they get to my plane, they are already ****ed off. I try to make my part of the experience as enjoyable as possible (it is a Dash8 after all) but I can only do so much. I really hope United gets its act together....and soon!
I feel so terrible for the passengers. By the time they get to my plane, they are already ****ed off. I try to make my part of the experience as enjoyable as possible (it is a Dash8 after all) but I can only do so much. I really hope United gets its act together....and soon!
I do however try to plan PITA ground service requests for the longer turns so the station isn't hopelessly under the gun.
That's about the best I can do with UAX.
#18
Gets Weekends Off
Joined APC: Mar 2014
Posts: 484
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