Nonrev behavior
08-02-2011, 05:56 AM
#11
Gets Weekends Off
Joined APC: Sep 2008
Posts: 216
Agree with Rick. When my husband I had non-rev benefits, we put up with some pretty crappy treatment by an FA once; we never said a word; assumed the girl was having a bad day, was mistreated by another passenter or something. Benefits were something we were eternally grateful for.
You should be treaded nicely even if you are on a non-rev travel!
You should have reported that Flight Attendant. I did!
We were treated poorly by the gate agent and then during the flight, Flight Attendant had the guts to put us down for non-rev traveling. She even told us if it weren’t for us, she wouldn’t have to serve the last row…yes, we were in the last row. I told her she was being rude and I intend to contact her supervisor. I did…to the NYC based Delta supervisor
We received a nice letter in return thanking me for reporting and that the appropriate action has been taken. I got the same letter from ATL Delta CSR Supervisor.
Never let any airline employee (or employee of any business) get away with being rude. We have few FAs, Gate Agents, and even pilots who are rude. You wouldn’t believe when we talk to their supervisors how many have ‘thick’ files. If you don’t take any action, you’re part of the system that helps exacerbate this issue in the Service Industry.
Also, about the original post, I agree with ‘rickair7777: I would treat non-rev like I would treat fare-paying passengers!
Once someone is at the gate or in the plane, we should show professionalism and treat everyone equally. IT’S NOT FLIGHT ATTENDANTS OR PILOTS CALL TO TREAT THEM DIFFERENTLY!
08-02-2011, 08:41 AM
#12
Line Holder
Joined APC: Jul 2008
Posts: 90
Gotta agree. Having done a lot of nonrev flights this year I was amazed how the majority of gate agents are downright rude and abnoxious to nonrevs. We were told from our airline that we had to be courteous and professional at all times. In my experience all the pilots did just that. Many many times when I was out of uniform the way gate agents treated us was unbelievable. Gotta say never had any problems with the FA's.
08-02-2011, 08:48 AM
#13
Gets Weekends Off
Joined APC: Jul 2011
Position: emb145 cpt
Posts: 179
I agree with the last two post. A majority of gate agents abuse there power especially towards non revs or jumpseaters. My last trip home jumpseating a plane left with two empty seats and empty jumpseat, because two gate agents didn't know how to do their job, and wouldn't take time to try and help. Even after the captain of the flight told them to. Also how do say that non rev travel is a privelege when most of us pay something to do it. It was advertised as a benefit.
08-02-2011, 08:59 AM
#14
Gets Weekends Off
Joined APC: Jun 2011
Posts: 137
Oh man-gate agents were the WORST. I used to hate it when you'd approach them with a question and they wouldn't acknowledge that you were standing there, just kept looking down at their computer screen. I realize their jobs are fast-paced and stressful, but I simple, "give me 5 minutes and I'll help you" is better than just flat ignoring you.
08-02-2011, 09:56 AM
#15
Gets Weekends Off
Joined APC: Nov 2008
Posts: 1,723
I was embarrassed to work for my airline the other day in Chicago. Was getting a flight home on my airline and another jumpseater showed up from another carrier. The agent flat out ignored him for a good 20 min. Finally he processed him very rudly and was also very rude to me.
08-02-2011, 02:48 PM
#16
Gets Weekends Off
Joined APC: Jun 2008
Posts: 711
I have to agree that my experience with gate agents has been mostly unpleasant. There are very few with which I have had great experiences with. Those are the ones that make a world of a difference. You can tell the difference in customer satisfaction between both types. Worst thing that a gate agent could do to you is not acknowledge your presence.
08-03-2011, 07:34 AM
#18
Gets Weekends Off
Thread Starter
Joined APC: Oct 2008
Posts: 1,258
Thanks for all the responses guys/gals!
I was trying to give my fiance some advice on how to handle a rude nonrev. The problem is that if he CA doesn't give a dang about how the passengers are in the back there's not a whole lot that can be done without actually reporting them. That was the case in the situation that brought this post to light.
Anywho ... thanks again!! The responses I see here very closely resemble the way I would go about handling a situation if one were to arise.
Cheers fellas!
I was trying to give my fiance some advice on how to handle a rude nonrev. The problem is that if he CA doesn't give a dang about how the passengers are in the back there's not a whole lot that can be done without actually reporting them. That was the case in the situation that brought this post to light.
Anywho ... thanks again!! The responses I see here very closely resemble the way I would go about handling a situation if one were to arise.
Cheers fellas!
08-03-2011, 08:31 AM
#19
Gets Weekends Off
Joined APC: Sep 2008
Position: B767
Posts: 1,901
Yep, I've has the same experience on VA. I recommend them to everybody now. Excellent customer service across the board!
08-03-2011, 08:52 AM
#20
Rubber dogsh#t out of HKG
Joined APC: Jan 2008
Position: Senior Seat Cushion Tester Extraordinaire
Posts: 625
I agree with the last two post. A majority of gate agents abuse there power especially towards non revs or jumpseaters. My last trip home jumpseating a plane left with two empty seats and empty jumpseat, because two gate agents didn't know how to do their job, and wouldn't take time to try and help. Even after the captain of the flight told them to. Also how do say that non rev travel is a privelege when most of us pay something to do it. It was advertised as a benefit.
I am not saying that you do or don't, but some pilots I've seen approach a gate agent with a chip on their shoulder. Perhaps these very pilots that aren't satisfied with the majority of gate agents probably have issues with interacting with the majority
of cashiers, waiters, etc.
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