Ideas for better QOL
12-10-2008, 07:02 PM
#1
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12-11-2008, 04:34 PM
#2
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What a stressful job, who would want to be a gate agent? So many passengers are in a hurry and/or stressed about getting to their destination; and the gate agent bears the brunt of passenger wrath in the event of a delay or cancellation. By no means am I excusing the rude ones. They can often be unforgettable representatives of the airline - the face that disgruntled customers picture when the decide to not fly on a certain airline. Therefore, since the rude ones do more harm than good, it would be better to hold them accountable.
If you enjoy the Airline industry but are too young to fly, or have no desire to fly, it's a fantastic job...
12-11-2008, 04:53 PM
#4
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I usually enjoyed the jobs (management) where I had large customer service responsibility. However, some extremely rude people really try hard to share their misery...
12-11-2008, 05:00 PM
#5
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well, the key to being a gate agent(and i'm sure experimentalab can testify) is don't take anything personal. the pax are ****ed at XXX airline, not the gate agent personally. and keep in mind they have to get on you so a friendly reminder to the pax informing them they gotta get through you, the gate agent definitely helps on the your end, the gate agent. for the most part keep in mind as proskuneho said previously, gate agent puts up with the most bs. oh and it definitely helps if your lead/supervisor/manager stands behind you.
12-11-2008, 06:02 PM
#6
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Ayep...don't take it personally. Do everything you can to at the very least pretend to empathize with them, apologizing for things that aren't your fault, and you'll make friends for life of even the most miserable pax...
I didn't mention before, however, that I much prefererred the ramp
I didn't mention before, however, that I much prefererred the ramp
12-11-2008, 07:02 PM
#7
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From the title box of the website:
Keeping the Gate Agent Honest. Take a picture and drop us a line. Lets keep these “Gate Keepers” inline. Its time for a little justice and cautionary tale for other fellow sky wonderers.
Keeping the Gate Agent Honest. Take a picture and drop us a line. Lets keep these “Gate Keepers” inline. Its time for a little justice and cautionary tale for other fellow sky wonderers.
Sorry to flash the GN card but I keep seeing more and more people mixing up wander and wonder (saw it twice in the newspaper the other day!). It gets on my nerves because the meaning isn't even remotely similar.
12-11-2008, 07:28 PM
#8
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Ayep...don't take it personally. Do everything you can to at the very least pretend to empathize with them, apologizing for things that aren't your fault, and you'll make friends for life of even the most miserable pax...
I didn't mention before, however, that I much prefererred the ramp
I didn't mention before, however, that I much prefererred the ramp
ramp was cool. i liked having the variety. some days i preferred the gate(rainy, cold, sick, or just wanting to go out after work) and some days i preferred the ramp(didn't feel like dealing with b!tchy pax, hanging out, longer breaks between flights, etc). but i loved working ops the most. inside by myself with the tv and constant radio calls(in range, lav service, sick pax, disruptive pax, catering, timing out, etc) with the telephone ringing off the hook and weight and balance printing on the teletype machine. oh how i miss working with the airlines.(sarcasm)
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