Delta: king of the world
10-03-2009, 05:28 PM
#41
Gets Weekends Off
Joined APC: Feb 2008
Position: CRJ200 Capt.
Posts: 822
The worst part of ASA's "Delta service" is the Delta gate agents and Delta ground folks that work us in ATL...A close second is the newly outsourced outstations to the lowest bidders that don't have the staff or equipment to handle the ASA/CMR/Mesaba/PNCL/Delta/SA flights with 3 people..
ASA only flies airplanes now....We don't "handle" many flights anymore....Delta screws that up now....
ASA only flies airplanes now....We don't "handle" many flights anymore....Delta screws that up now....
10-03-2009, 05:30 PM
#42
Happy to be here
Joined APC: Jun 2006
Position: A-320A
Posts: 18,563
The worst part of ASA's "Delta service" is the Delta gate agents and Delta ground folks that work us in ATL...A close second is the newly outsourced outstations to the lowest bidders that don't have the staff or equipment to handle the ASA/CMR/Mesaba/PNCL/Delta/SA flights with 3 people..
ASA only flies airplanes now....We don't "handle" many flights anymore....Delta screws that up now....
ASA only flies airplanes now....We don't "handle" many flights anymore....Delta screws that up now....
10-03-2009, 05:47 PM
#43
Gets Weekends Off
Joined APC: Feb 2008
Position: CRJ200 Capt.
Posts: 822
10-03-2009, 05:50 PM
#44
Line Holder
Joined APC: Aug 2006
Posts: 58
10-03-2009, 06:05 PM
#45
Happy to be here
Joined APC: Jun 2006
Position: A-320A
Posts: 18,563
Those types of things are unprofessional. People understand what you are saying, and you should see the heads roll when these kind of comment are made. People do not care about out tiffs between groups and or the companies. They paid for a ticket to get them there, and have it done professionally.
10-03-2009, 06:11 PM
#46
Moderator
Joined APC: Dec 2007
Position: DAL 330
Posts: 7,017
The worst part of ASA's "Delta service" is the Delta gate agents and Delta ground folks that work us in ATL...A close second is the newly outsourced outstations to the lowest bidders that don't have the staff or equipment to handle the ASA/CMR/Mesaba/PNCL/Delta/SA flights with 3 people..
ASA only flies airplanes now....We don't "handle" many flights anymore....Delta screws that up now....
ASA only flies airplanes now....We don't "handle" many flights anymore....Delta screws that up now....
This does not surprise me at all. They replaced the ASA people with DAL people to improve the customer experience. The problem is someone forgot to tell our crack management team that most of the DAL people are gone and we now basically have minimum wage employees doing what mostly career employees used to do.
But with all of that said, I think the ASA service was less than optimal in the first place which started this whole fiasco.
Scoop
10-03-2009, 06:18 PM
#47
Gets Weekends Off
Joined APC: Feb 2008
Position: CRJ200 Capt.
Posts: 822
Even when I was at ASA, when I heard guys say that it irked me.
Those types of things are unprofessional. People understand what you are saying, and you should see the heads roll when these kind of comment are made. People do not care about out tiffs between groups and or the companies. They paid for a ticket to get them there, and have it done professionally.
Those types of things are unprofessional. People understand what you are saying, and you should see the heads roll when these kind of comment are made. People do not care about out tiffs between groups and or the companies. They paid for a ticket to get them there, and have it done professionally.
In 15+ years at ASA, I have seen ASA get better each year, and Delta get worse...I'm tired of ASA getting the blame for Delta's mistakes...
Delta and DALPA have made it clear that we aren't Delta...We are ASA...I don't sugar coat things...If ATC is to blame...I tell the folks that their govt. can't handle the traffic on a clear day...If Delta is to blame because shift change snuck up on them again...I tell them.
The fact of the matter is, they probably didn't pay enough for the ticket, and they are Delta's customer....Not ASA's...Blame needs to be placed where it belongs and sometimes the truth hurts...
10-03-2009, 06:20 PM
#48
Gets Weekends Off
Joined APC: Feb 2008
Position: CRJ200 Capt.
Posts: 822
Joe,
This does not surprise me at all. They replaced the ASA people with DAL people to improve the customer experience. The problem is someone forgot to tell our crack management team that most of the DAL people are gone and we now basically have minimum wage employees doing what mostly career employees used to do.
But with all of that said, I think the ASA service was less than optimal in the first place which started this whole fiasco.
Scoop
This does not surprise me at all. They replaced the ASA people with DAL people to improve the customer experience. The problem is someone forgot to tell our crack management team that most of the DAL people are gone and we now basically have minimum wage employees doing what mostly career employees used to do.
But with all of that said, I think the ASA service was less than optimal in the first place which started this whole fiasco.
Scoop
In addition, the ASA outstations were much better than ATL service, but Delta management decided to bid that out to the lowest cost operator and it is now worse than ever.
10-03-2009, 06:20 PM
#49
Gets Weekends Off
Joined APC: Feb 2008
Posts: 2,539
The worst part of ASA's "Delta service" is the Delta gate agents and Delta ground folks that work us in ATL...A close second is the newly outsourced outstations to the lowest bidders that don't have the staff or equipment to handle the ASA/CMR/Mesaba/PNCL/Delta/SA flights with 3 people..
ASA only flies airplanes now....We don't "handle" many flights anymore....Delta screws that up now....
ASA only flies airplanes now....We don't "handle" many flights anymore....Delta screws that up now....
The ATL C concourse operation was far worse in ASA's own hands. The data shows it and you know it. While it's still nowhere close to where it needs to be, the change is quite noticeable for our passengers that we subcontract to you.
Oh, that data included baggage handling rates, on time rates relative to mainline, and passenger satisfaction surveys.
I won't argue that the elimination of mainline service and employees in favor of subcontracting at outstations is worse for both parties. I think you'll continue to see subcontracted flights to those outstations shrink substantially over the next few years.
10-03-2009, 06:39 PM
#50
Gets Weekends Off
Joined APC: Feb 2008
Position: CRJ200 Capt.
Posts: 822
And here I thought you were an "senior" ASA pilot.
The ATL C concourse operation was far worse in ASA's own hands. The data shows it and you know it. While it's still nowhere close to where it needs to be, the change is quite noticeable for our passengers that we subcontract to you.
Oh, that data included baggage handling rates, on time rates relative to mainline, and passenger satisfaction surveys.
The ATL C concourse operation was far worse in ASA's own hands. The data shows it and you know it. While it's still nowhere close to where it needs to be, the change is quite noticeable for our passengers that we subcontract to you.
Oh, that data included baggage handling rates, on time rates relative to mainline, and passenger satisfaction surveys.
As far as "C concourse", it is a little worse than just before the handover to Delta. I spent most of my time on D, and it is the same mess it has always been.....3 PM shift change is still a surprise to Delta and the delays are all on Delta now....
Our on time has improved, but it is in no way because of Delta...ASA has improved over the years and Delta has slid backwards...I guess the truth hurts....
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