shaun3000

I received this headset as a gift when I was hired on at my major, quite a few years ago. I had previously worn one at a different operator (ship set) and loved it. I never had any concerns about quality from David Clark. They are built to last and when they break it's an easy repair. Oh how wrong I was!

You see, after being produced from 2013-2018, David Clark no longer supports this headset as of... sometime between last year and now. (I'm not entirely clear on that) They ran into a supply issue with it and can no longer get parts to repair it. Those issues are what led to the creation of the replacemnt Pro-X2.

I've had several issues with my headset. A microswitch broke off on my very first trip, the ENC/Bluetooth board failed, and now I seem to be in the early stages of a new electronics failure. They're telling me that in the event my headset needs to be repaired they will be unable to do so and will offer me a Pro-X2 for only $695.

I like the headset and the X2 is an improvement in all regards, but this experience has really soured me on David Clark. I had assumed my Pro X would last me for well over a decade, with the understanding that it would need to be repaired from time-to-time. The fact that I've barely gotten six years of use of out it and have already experienced two (possibly three) failures really concerns me about the longevity of a replacement. And that is really unfortunate, because I love the headset.

What are your thoughts? Am I just unlucky? Is the Pro-X situation a one-off issue? How are the X2s holding up?

Pilot4000

I've had a pro x since they first started making them and I've had to send it back for a few things mostly related to abuse on my end, and everything has been taken care of for free, and they normally change out all the wear items like the ear seals and head pad. I have nothing but good things to say about their service.

JohnnyBekkestad

I’m in exactly the same situation. ANR took a dump and now they are asking 700$.
I was considering posting it for sale for 800 and make about 100$ but I don’t think it’s going to be worth it.

Sputnik

I bought an X2 shortly after they came out. Started having some issues earlier this year, well out of warranty. Sent in for repairs, had them back in a week repaired. No charge.

On the one hand, I do feel like they should last longer, but I am extremely impressed with their customer service.

BoilerUP

You're a major airline pilot, right? And something you use every day at work, that was a gift, wore out and broke after six years?

Replace it with new and move on with life.

/Pro-X Gen1 user

JulesWinfield

I think it's more about the principle and not the cost. The fact is, consumer electronics have been designed to be replaced instead of repaired over the last couple of decades.

Texasfly

I had the One X, used it for 3000hrs over about 6 years. Sent it in twice, and even out of warranty. Never charged and working great when retuned. Bought the ProX2 last year. Holding up well…. But, if it only last 6 years….not gonna let it get me down. Just a tool of the trade. Mechanics wear out wrenches, meters, air guns. A plumber’s gotta buy a new pipe cutter here and there too.

PotatoChip

Meanwhile my Gen 1 UflyMic and Bose QC15s lasted 14 years... I only bought a Telex 750 because I didn't like the Bose set up on the 757.

Celeste3205

That's funny to me because I've had my UFM and QC15 for about the same amount of time. The only thing I've done to either is replace the ear cups on the QC. I find the Bose to be MUCH more comfortable to wear vs the DC.

Sliceback

"They can no longer get parts to repair it." For a product that's 6-11 years old you expect them to give you a new headset?

I'd buy the slightly (?) discounted new model and move on.