David Clark DC Pro-X debacle - thoughts?
08-23-2024, 09:47 AM
#21
Gets Weekends Off
Joined APC: Apr 2007
Posts: 458
Lowslung
You made it seem that you wanted DC to repair your headset for free. Then if they couldn't get the parts to do that they should give you their newest headset for free. If that couldn't be done then no one should buy from them and they should go out of business. I'm sure if DC had the correct crystal ball they would have had another supplier produce the parts that they neeeded, but unfortuneately they didn't so those parts are no longer available.
You made it seem that you wanted DC to repair your headset for free. Then if they couldn't get the parts to do that they should give you their newest headset for free. If that couldn't be done then no one should buy from them and they should go out of business. I'm sure if DC had the correct crystal ball they would have had another supplier produce the parts that they neeeded, but unfortuneately they didn't so those parts are no longer available.
08-23-2024, 03:58 PM
#22
Gets Weekends Off
Joined APC: Oct 2023
Posts: 184
Lowslung
You made it seem that you wanted DC to repair your headset for free. Then if they couldn't get the parts to do that they should give you their newest headset for free. If that couldn't be done then no one should buy from them and they should go out of business. I'm sure if DC had the correct crystal ball they would have had another supplier produce the parts that they neeeded, but unfortuneately they didn't so those parts are no longer available.
You made it seem that you wanted DC to repair your headset for free. Then if they couldn't get the parts to do that they should give you their newest headset for free. If that couldn't be done then no one should buy from them and they should go out of business. I'm sure if DC had the correct crystal ball they would have had another supplier produce the parts that they neeeded, but unfortuneately they didn't so those parts are no longer available.
09-19-2024, 07:42 PM
#23
Gets Weekends Off
Joined APC: May 2013
Position: No Hats No Jackets No PAX
Posts: 1,576
David Clark is known for building a quality product that lasts a while. When said product breaks, they're also known for excellent customer service. My experience was that they lived up to neither reputation. Part of providing great product support is ensuring that your suppliers can deliver. When your product and/or support doesn't measure up, the customer really doesn't care where the fail point lies. Now, sometimes things happen, suppliers go out of business, etc. Do I expect a free headset when that happens? Not really, but a measly15% discount is kind of a slap in the face from my perspective.
*Just ordered the X2 after 7 years of dash and smash cruising around the globe using the X since what they quoted me was 35% off the normal $895 for a new and supposedly upgraded version from a good company. Granted, there are a few for $845 so that's about 32% off. $575 is quite a good nab on something that worked really well to include customer service. Will let you know if there are any significant delays in shipment; otherwise, it seems like a solid decision regarding professional equipment at our level of usage.
**Hopefully it lasts even 5 years and luckily the suppliers went full tilt in my case. These things just don't get cheaper without being cheaper in construction normally which is unfortunate for many things.
09-24-2024, 08:11 PM
#24
Mother’s finest
Joined APC: Dec 2007
Position: 73NB
Posts: 297
I've had a pro x since they first started making them and I've had to send it back for a few things mostly related to abuse on my end, and everything has been taken care of for free, and they normally change out all the wear items like the ear seals and head pad. I have nothing but good things to say about their service.
09-26-2024, 07:26 AM
#25
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Joined APC: Oct 2023
Posts: 184
Makes me wonder is a few of us have just had bad luck with DC service or if there has been a recent change in policy leading to denied service. I guess time will tell going forward.
09-26-2024, 11:37 AM
#26
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Joined APC: Jul 2014
Position: B747 FO
Posts: 625
09-28-2024, 06:36 PM
#27
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Joined APC: May 2013
Position: No Hats No Jackets No PAX
Posts: 1,576
That could be a great summation of what is happening. I have been using them since the 90s, military times (like I had a choice, not being free) and airline career. So far so good, would hate to see a degradation in customer service which has been great this minute. I did receive my new X2 within 4 days of paying for the discount (just under a 2 week process overall - ship, arrive, test, discount quote, pay, shipped back) and now we'll see how they perform. The case is more rigid than the original X which is good, but not necessarily for me as I crush them into limited space. Probably a protective measure against types like me being less opportunity to kill it.
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