Originally Posted by shaun3000

I received this headset as a gift when I was hired on at my major, quite a few years ago. I had previously worn one at a different operator (ship set) and loved it. I never had any concerns about quality from David Clark. They are built to last and when they break it's an easy repair. Oh how wrong I was!

You see, after being produced from 2013-2018, David Clark no longer supports this headset as of... sometime between last year and now. (I'm not entirely clear on that) They ran into a supply issue with it and can no longer get parts to repair it. Those issues are what led to the creation of the replacemnt Pro-X2.

I've had several issues with my headset. A microswitch broke off on my very first trip, the ENC/Bluetooth board failed, and now I seem to be in the early stages of a new electronics failure. They're telling me that in the event my headset needs to be repaired they will be unable to do so and will offer me a Pro-X2 for only $695.

I like the headset and the X2 is an improvement in all regards, but this experience has really soured me on David Clark. I had assumed my Pro X would last me for well over a decade, with the understanding that it would need to be repaired from time-to-time. The fact that I've barely gotten six years of use of out it and have already experienced two (possibly three) failures really concerns me about the longevity of a replacement. And that is really unfortunate, because I love the headset.

What are your thoughts? Am I just unlucky? Is the Pro-X situation a one-off issue? How are the X2s holding up?

Originally Posted by JETPIPEOVHT

“We have determined that it cannot be repaired due to sourcing and end-of-life issues related to key components used in the manufacture of these headsets. We apologize for the delay that resulted as we applied extensive effort to identify alternate sources.”

Was just quoted $610 for a trade in on the X2.

Originally Posted by shaun3000

I received this headset as a gift when I was hired on at my major, quite a few years ago. I had previously worn one at a different operator (ship set) and loved it. I never had any concerns about quality from David Clark. They are built to last and when they break it's an easy repair. Oh how wrong I was!

You see, after being produced from 2013-2018, David Clark no longer supports this headset as of... sometime between last year and now. (I'm not entirely clear on that) They ran into a supply issue with it and can no longer get parts to repair it. Those issues are what led to the creation of the replacemnt Pro-X2.

I've had several issues with my headset. A microswitch broke off on my very first trip, the ENC/Bluetooth board failed, and now I seem to be in the early stages of a new electronics failure. They're telling me that in the event my headset needs to be repaired they will be unable to do so and will offer me a Pro-X2 for only $695.

I like the headset and the X2 is an improvement in all regards, but this experience has really soured me on David Clark. I had assumed my Pro X would last me for well over a decade, with the understanding that it would need to be repaired from time-to-time. The fact that I've barely gotten six years of use of out it and have already experienced two (possibly three) failures really concerns me about the longevity of a replacement. And that is really unfortunate, because I love the headset.

What are your thoughts? Am I just unlucky? Is the Pro-X situation a one-off issue? How are the X2s holding up?

Originally Posted by Lowslung

Similar issue here. Loved my ProX & had absolutely zero issues with it until a year or so ago. Boeing must've changed intercom panel suppliers since after a certain tail number (2021 or 2022 built aircraft), the mic no longer works. Headset works perfectly fine on all older airplanes, but on tail X and beyond, it's a brick. Apparently this issue only affects certain ProXs as I've only spoken to a handful of other owners with the same issue. Many with the same model have had no problems. Sent it in to DC expecting a quick resolution based on their very well respected reputation for customer service. They had the headset for four months before informing me that this was an electronics issue that they didn't have the parts to fix & offered me the same $695 deal. I told them no thanks, that this was a surprising conclusion, given their reputation, and to please send the headset back to me. Completely understand the sentiment that I can afford a replacement, but that replacement was a Bose product (which now has its own issues :/). One of DC's selling points is their customer service. I've heard stories of them sending people completely new headsets when there's a defect. They really should take care of customers who's equipment stops working through no fault of the user. Just more evidence of corporate bean counters ruining the hard earned reputation of a once well run company. DC will not be getting any cash or, more importantly, any positive word of mouth feedback from me anytime soon.

Originally Posted by tanker

So because DC can no longer get parts from their supplier for one of their products they are now a terrible company and should go out of business. They offered you a discount on their new product but you bought a more expensive Bose which has terible customer service. Either you don't make logical decisions or are you in reality a Bose employee.