JetBlue continuous cancelations
02-15-2007, 01:33 PM
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Joined APC: Oct 2006
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JetBlue continuous cancelations
From an e-mail sent to crewmember :
The following message is from David Neeleman and Dave Barger:
Dear Crewmembers,
The past 24 hours have tested our operation in ways we could not have predicted when we began plans for operating around this week’s weather, but with 20/20 hindsight, we can see where we went wrong. We can make no excuses for the missteps that have taken place throughout our system, for the excessive ground hold times our Crewmembers and our Customers endured, and for the confusion surrounding our strategy for recovering airport and system operations. The damage has been done to our Customers, our brand and our most valuable asset, our Crewmembers. Please accept our sincere apology for the incredible disruption this has caused to your life, and for the disruption in your ability to serve our Customers.
Yesterday we cancelled 279 flights—more than half our scheduled 503 flights. Our plan was to cancel flights to help recover aircraft and Crews for today’s flying. Unfortunately, we made that decision too late in the day and our operation this morning suffered. At this point, we have cancelled about 200 flights for today, and some of the flights we are operating are experiencing significant ground hold times. JFK is operating at limited capacity today due to icing conditions and runway configuration constraints.
In order to ensure aircraft and flight crew are positioned to begin tomorrow’s operation starting with first flights, we are taking the proactive step of thinning our operation after 5 p.m. ET today. In addition, we are encouraging Customers to voluntarily change their travel plans by extending our rebooking window and allowing those traveling through Monday, February 19 to rebook their travel through May 22.
We hope to have improving news for you as we rework our operation tonight and into tomorrow. Thank you for taking care of our Customers under these very difficult conditions.
Warmest regards,
David and Dave.
Hope they learned the lesson this time
The following message is from David Neeleman and Dave Barger:
Dear Crewmembers,
The past 24 hours have tested our operation in ways we could not have predicted when we began plans for operating around this week’s weather, but with 20/20 hindsight, we can see where we went wrong. We can make no excuses for the missteps that have taken place throughout our system, for the excessive ground hold times our Crewmembers and our Customers endured, and for the confusion surrounding our strategy for recovering airport and system operations. The damage has been done to our Customers, our brand and our most valuable asset, our Crewmembers. Please accept our sincere apology for the incredible disruption this has caused to your life, and for the disruption in your ability to serve our Customers.
Yesterday we cancelled 279 flights—more than half our scheduled 503 flights. Our plan was to cancel flights to help recover aircraft and Crews for today’s flying. Unfortunately, we made that decision too late in the day and our operation this morning suffered. At this point, we have cancelled about 200 flights for today, and some of the flights we are operating are experiencing significant ground hold times. JFK is operating at limited capacity today due to icing conditions and runway configuration constraints.
In order to ensure aircraft and flight crew are positioned to begin tomorrow’s operation starting with first flights, we are taking the proactive step of thinning our operation after 5 p.m. ET today. In addition, we are encouraging Customers to voluntarily change their travel plans by extending our rebooking window and allowing those traveling through Monday, February 19 to rebook their travel through May 22.
We hope to have improving news for you as we rework our operation tonight and into tomorrow. Thank you for taking care of our Customers under these very difficult conditions.
Warmest regards,
David and Dave.
Hope they learned the lesson this time
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