B6 Jumpseat and CASS
05-09-2016, 10:05 AM
#1
Gets Weekends Off
Thread Starter
Joined APC: Mar 2005
Posts: 230
B6 Jumpseat and CASS
Yesterday, I JS'ed on B6 for the first time since they began requiring that we (offline guys) list using the MYIDTravel website. I did this and was surprised to receive a regular style JetBlue reservation confirmation email, which had the option to check-in for the flight, which I did.
I got to the gate about 45 minutes prior to the scheduled departure time, approached the gate agent and explained that I'd like to JS. She told me to sit down and she'd call my name when she had time.
After the entire boarding process, I was called. It was very close to scheduled departure time. She asked if I was CASS and said if I wasn't, she won't delay the flight to "CASS me." I told her that I'd listed on MYIDTravel, as my airline has instructed us to do. I quickly and politely reminded her that I identified myself as a JS'er 45 minutes prior. I assumed if there was anything else required of me, she would have told me at that point.
She again told me she would not delay the flight for me and that I knew I should have seen customer service "to be CASSed." Again, I politely explained I thought I had followed the required procedure.
In the end, she gave me an old style paper JS request form to fill out and sent me down the jet bridge with a boarding pass for a seat in the cabin. Of course, I stopped to introduce myself to the CA and ask for a ride.
I'm not posting to complain. I simply want to know what procedure I should be following in the future to make sure I'm "CASSed" (and able to sit in the cockpit, if need be). Is there something I should have done differently?
Thanks for the ride and the info!
Tipsy
I got to the gate about 45 minutes prior to the scheduled departure time, approached the gate agent and explained that I'd like to JS. She told me to sit down and she'd call my name when she had time.
After the entire boarding process, I was called. It was very close to scheduled departure time. She asked if I was CASS and said if I wasn't, she won't delay the flight to "CASS me." I told her that I'd listed on MYIDTravel, as my airline has instructed us to do. I quickly and politely reminded her that I identified myself as a JS'er 45 minutes prior. I assumed if there was anything else required of me, she would have told me at that point.
She again told me she would not delay the flight for me and that I knew I should have seen customer service "to be CASSed." Again, I politely explained I thought I had followed the required procedure.
In the end, she gave me an old style paper JS request form to fill out and sent me down the jet bridge with a boarding pass for a seat in the cabin. Of course, I stopped to introduce myself to the CA and ask for a ride.
I'm not posting to complain. I simply want to know what procedure I should be following in the future to make sure I'm "CASSed" (and able to sit in the cockpit, if need be). Is there something I should have done differently?
Thanks for the ride and the info!
Tipsy
05-09-2016, 10:22 AM
#2
Gets Weekends Off
Joined APC: Sep 2014
Position: fifi whisperer
Posts: 1,255
Sounds like the agent was having a bad day. You will always have an old school paper Jumpseat request form. If you need to be CASS approved, the section for that is on the top. If you were in JFK, the help desk can CASS you if the gate agent is busy. Sorry you didn't have a great experince at the gate. Usually, the agents will CASS you right away if there is any question to needing the Jumpseat.
05-09-2016, 10:34 AM
#3
Gets Weekends Off
Thread Starter
Joined APC: Mar 2005
Posts: 230
Sounds like the agent was having a bad day. You will always have an old school paper Jumpseat request form. If you need to be CASS approved, the section for that is on the top. If you were in JFK, the help desk can CASS you if the gate agent is busy. Sorry you didn't have a great experince at the gate. Usually, the agents will CASS you right away if there is any question to needing the Jumpseat.
In the future, I'll find a manned help desk or at the very least, ask for a paper JS form from the gate agent before I have a seat.
Thanks for the info.
Tipsy
05-09-2016, 12:45 PM
#4
Gets Weekends Off
Joined APC: Oct 2008
Posts: 1,236
I'd email your jumpseat coordinator who will get in touch with ours and hopefully send a friendly reminder email to that particular agent on what the proper procedure is. You didn't do anything wrong and I'm sorry you had to deal with that. Our gate agents are now part of an incentive program for on time flights. I can't see that helping the situation. So anybody that has any issues whatsoever please email your jumpseat coordinator with details. 99% of our agents are great but occasionally a bad apple slips through the cracks.
05-09-2016, 12:51 PM
#5
Gets Weekends Off
Joined APC: Feb 2009
Posts: 631
Always do two things when you ride with us....
1. List on idtravel. That will of course list you for the flight and give you a confirmation number. Check in with it ASAP 24 hours prior, that locks in your S8 (OAL) check in time on the standby list. This way if there's say 5 open seats and you're number 5 on the priority list because you checked in before the other OAL S8 priority non-revs, the seat is yours first.
2. When you get to the airport, make the "just ask" desk your first stop as early as possible. They will give you the form to fill out and have them CASS you. Either way, seat or Jumpseat, you will need the form so just get one and get the CASS signed off. Doing this they will also write in the time on that form. That time is ...."supposed"....(your results may vary by gate agent) to be the jumpseat priority for you and any other OAL jumpseater. If 3 OAL riders show up to an Airbus and jumpseats are all we got, the earliest 2 check-ins should get it. So when you show up to T5, get the form done before you go to the food court or something.
I became quite good at JS on us before I got hired, learned the ropes pretty well as I was JFK/LGA based
1. List on idtravel. That will of course list you for the flight and give you a confirmation number. Check in with it ASAP 24 hours prior, that locks in your S8 (OAL) check in time on the standby list. This way if there's say 5 open seats and you're number 5 on the priority list because you checked in before the other OAL S8 priority non-revs, the seat is yours first.
2. When you get to the airport, make the "just ask" desk your first stop as early as possible. They will give you the form to fill out and have them CASS you. Either way, seat or Jumpseat, you will need the form so just get one and get the CASS signed off. Doing this they will also write in the time on that form. That time is ...."supposed"....(your results may vary by gate agent) to be the jumpseat priority for you and any other OAL jumpseater. If 3 OAL riders show up to an Airbus and jumpseats are all we got, the earliest 2 check-ins should get it. So when you show up to T5, get the form done before you go to the food court or something.
I became quite good at JS on us before I got hired, learned the ropes pretty well as I was JFK/LGA based
05-09-2016, 04:16 PM
#7
Line Holder
Joined APC: Apr 2007
Posts: 46
Always do two things when you ride with us....
1. List on idtravel. That will of course list you for the flight and give you a confirmation number. Check in with it ASAP 24 hours prior, that locks in your S8 (OAL) check in time on the standby list. This way if there's say 5 open seats and you're number 5 on the priority list because you checked in before the other OAL S8 priority non-revs, the seat is yours first.
2. When you get to the airport, make the "just ask" desk your first stop as early as possible. They will give you the form to fill out and have them CASS you. Either way, seat or Jumpseat, you will need the form so just get one and get the CASS signed off. Doing this they will also write in the time on that form. That time is ...."supposed"....(your results may vary by gate agent) to be the jumpseat priority for you and any other OAL jumpseater. If 3 OAL riders show up to an Airbus and jumpseats are all we got, the earliest 2 check-ins should get it. So when you show up to T5, get the form done before you go to the food court or something.
I became quite good at JS on us before I got hired, learned the ropes pretty well as I was JFK/LGA based
1. List on idtravel. That will of course list you for the flight and give you a confirmation number. Check in with it ASAP 24 hours prior, that locks in your S8 (OAL) check in time on the standby list. This way if there's say 5 open seats and you're number 5 on the priority list because you checked in before the other OAL S8 priority non-revs, the seat is yours first.
2. When you get to the airport, make the "just ask" desk your first stop as early as possible. They will give you the form to fill out and have them CASS you. Either way, seat or Jumpseat, you will need the form so just get one and get the CASS signed off. Doing this they will also write in the time on that form. That time is ...."supposed"....(your results may vary by gate agent) to be the jumpseat priority for you and any other OAL jumpseater. If 3 OAL riders show up to an Airbus and jumpseats are all we got, the earliest 2 check-ins should get it. So when you show up to T5, get the form done before you go to the food court or something.
I became quite good at JS on us before I got hired, learned the ropes pretty well as I was JFK/LGA based
09-13-2016, 03:16 AM
#8
facing forward
Joined APC: Sep 2006
Position: forward facing stick actuator
Posts: 290
While it is recommended to list via myidtravel it is not mandatory. You can list at the gate up to 10 minutes prior to departure for that last minute commute. Anyone that tells you otherwise is being lazy.
If you have a problem try to speak with the PIC if you can't then file a complaint with your jumpseat committee so they can follow up with JB's committee.
Sent from my iPhone using Tapatalk
If you have a problem try to speak with the PIC if you can't then file a complaint with your jumpseat committee so they can follow up with JB's committee.
Sent from my iPhone using Tapatalk
09-13-2016, 10:58 AM
#9
Line Holder
Joined APC: Jun 2015
Posts: 79
The easiest thing to do if it's last minute and you can't list for the flight on myIDTravel - list for the next one (even if it's tomorrow) and tell them you made the earlier flight and see if they'll transfer you. I've seen them turn people away because they're not listed, and they'll tell you to list. Buy myIDTravel won't let you if it's too close to departure time.
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