eBay woe what to do?
01-22-2007, 10:36 PM
#1
Che Guevara
Thread Starter
Joined APC: Aug 2005
Posts: 6,408
eBay woe what to do?
I recently sold something on ebay. Someone got on and placed a high bid. That person then won the item and told me he/she did not want to pay for it. So I sent ebay a letter. They told me dispute the claim so I did. The person basically sent me a bad letter telling me to ****off. Now ebay touts that they are a legally binding agreement. However I am not going to receive my money. I asked what legal actions they were going to take and they responded with "none".
So by saying these are legally binding agreements why can't or won't they do anything? To me it's just false advertising. Then ebay sent me a bill which totaled $95. $50 for the listing fee and $45 for the selling fee. They said they'd wave the $45 because of what happened but that I still had to pay $50 for listing... I said, "so someone who's selling an item like mine could create a log in, jump into my auction, place some high as hell bid on it so that no one will bid forcing them to go to that other person's auction and I'm going to get stuck with the bill?" They said the item was listed so they completed the transaction on their end. Basically I got "cockblocked" by someone who jumped in and bid on mine only to not pay, force me to pay the listing fee (even though no one else bid because of them), and now if I want to sell the item I'd have to pay the listing fee for a second time. That would be $100 to sell it now.
They've sent me a few notices to remind me to pay and said if I didn't they'd cancel my account and take any legal action they could against me. I feel like i'm being ripped off here. Their legally binding agreement is BS is there is absolutely zero that can be done. So would you just bend over and take it or wait for ebay to try and file a claim then just deny it all with the claim company?
So by saying these are legally binding agreements why can't or won't they do anything? To me it's just false advertising. Then ebay sent me a bill which totaled $95. $50 for the listing fee and $45 for the selling fee. They said they'd wave the $45 because of what happened but that I still had to pay $50 for listing... I said, "so someone who's selling an item like mine could create a log in, jump into my auction, place some high as hell bid on it so that no one will bid forcing them to go to that other person's auction and I'm going to get stuck with the bill?" They said the item was listed so they completed the transaction on their end. Basically I got "cockblocked" by someone who jumped in and bid on mine only to not pay, force me to pay the listing fee (even though no one else bid because of them), and now if I want to sell the item I'd have to pay the listing fee for a second time. That would be $100 to sell it now.
They've sent me a few notices to remind me to pay and said if I didn't they'd cancel my account and take any legal action they could against me. I feel like i'm being ripped off here. Their legally binding agreement is BS is there is absolutely zero that can be done. So would you just bend over and take it or wait for ebay to try and file a claim then just deny it all with the claim company?
01-23-2007, 09:40 AM
#4
Flying Farmer
Joined APC: Jul 2006
Position: Turbo-props' and John Deere's
Posts: 3,160
Good ole' Ebay. I've bought stuff off e-bay, but never through the auction. I'll contact the seller personally and just go through alternate means. Saves everyone, plus I like seeing things in person. Craigslist is a good auction site from what I've heard.
01-23-2007, 10:27 AM
#6
Gets Weekends Off
Joined APC: Nov 2005
Position: AA A320
Posts: 1,624
Apparently it is now called an "Unpaid Item Dispute", it has been a while since I had to go through the process.
Here is a link to the eBay page outlining the details:
http://pages.ebay.com/help/tp/unpaid-item-process.html
This should help you out. Obviously, you sold a high price item on eBay motors; perhaps a vehicle of some sort judging by the fees you listed. I have gone through the process for the exact same thing. I sold a motorcycle and the bidder refused to pay, if I remember correctly, I ended up getting the selling fee refunded and was able to relist the auction for free. I was not refunded the initial listing fee.
Here is a link to the eBay page outlining the details:
http://pages.ebay.com/help/tp/unpaid-item-process.html
This should help you out. Obviously, you sold a high price item on eBay motors; perhaps a vehicle of some sort judging by the fees you listed. I have gone through the process for the exact same thing. I sold a motorcycle and the bidder refused to pay, if I remember correctly, I ended up getting the selling fee refunded and was able to relist the auction for free. I was not refunded the initial listing fee.
Unpaid Items can usually be resolved by direct communication between buyers and sellers. eBay provides an online process enabling the buyer and seller to communicate with each other to resolve the situation. eBay's Unpaid Item policy and eBay's User Agreement make clear that buyers must pay for the items that they commit to purchase.
There are four steps to the Unpaid Item process.
1) Sellers can file an Unpaid Item Dispute.
Sellers can report an Unpaid Item up to 45 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). Usually the seller must wait 7 days after a listing closes to file an Unpaid Item Dispute. However, in the following exceptional cases, the seller can file a dispute immediately:
* At the time of the filing the buyer is no longer a registered user of eBay.
* The seller and buyer wish to mutually withdraw from the transaction.
In the first case the buyer will receive an Unpaid Item strike and the seller will receive a Final Value Fee credit without any additional steps.
In the second case the seller must file the dispute for mutual withdrawal. If the buyer responds to the dispute and agrees, the seller will receive a Final Value Fee credit and no strike will be given to the buyer. If the buyer fails to respond, the seller can still close the dispute to receive a Final Value Fee credit, and the buyer will not receive an Unpaid Item strike.
File an Unpaid Item Dispute
See all my Unpaid Item Disputes
2) eBay contacts the buyer.
Once the seller files an Unpaid Item Dispute, eBay sends the buyer an email notification and displays a pop-up message if the buyer signs into eBay within 14 days of filing. The email and pop-up message will provide the following details:
* Friendly reminder to pay. The email and pop-up message will remind the buyer that payment has not been received, along with simple instructions on how to respond or how to pay for the item. If the buyer does not respond to the email or pop-up message within 7 days, the seller may file for a Final Value Fee credit. The seller also becomes eligible for a free re-list credit.
* Mutual agreement indication. If the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, eBay will ask the buyer for confirmation through an email and pop-up message.
If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.
If the buyer disagrees with the seller's statement on mutual agreement, the buyer will not receive an Unpaid Item strike and the seller will not receive a Final Value Fee credit. The dispute will be closed immediately after the buyer responds and the seller will not be eligible to re-file an Unpaid Item dispute for that transaction.
If the buyer does not respond to the email or pop-up message within 7 days then the seller will be able to close the dispute. The seller will receive a Final Value Fee credit and the buyer will not receive a strike.
3) Item Dispute Communication
The buyer is presented with several response options to communicate to the seller:
* I want to pay now. Paying for the item will close the dispute. For listings where PayPal is available, the buyer just has to pay using PayPal to close the dispute. With other payment methods (such as checks or money orders), the seller is encouraged to wait until payment is received before choosing the appropriate option to close the dispute.
* I already paid. If payment has already been made, the buyer may provide details of the payment to the seller for review. The seller can then choose the appropriate option to close the dispute.
* Communicate with the seller. The buyer and seller can attempt to resolve the problem by communicating directly through the eBay Web site. eBay will provide a message area where the buyer and seller can communicate with each other without relying on email. The seller can close the dispute at any time by selecting the appropriate closure option.
4) Closing the dispute
The seller can close the dispute after the buyer has responded at least once, or if the buyer does not respond within 8 days. A seller can find all Unpaid Item disputes they have filed in their Dispute Console. The seller has several options to close the dispute:
* We've completed the transaction and we're both satisfied. With this option, the seller does not receive a Final Value Fee credit and the buyer does not receive an Unpaid Item strike.
* We've agreed not to complete the transaction. With this option, the buyer does not receive an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit.
* I no longer wish to communicate with or wait for the buyer. With this option, the buyer receives an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit.
Note: A dispute can only be open for 60 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). If the seller has not closed the dispute within 60 days, it will be automatically closed. When this automatic closure takes place the seller does not receive a Final Value Fee credit and the buyer does not receive an Unpaid Item strike.
Feedback and Unpaid Items
* Buyers and sellers may leave feedback for each other on transactions involving Unpaid Items even if there was a mutual agreement not to complete the transaction. eBay encourages all users to leave appropriate feedback about their trading partners.
* Unpaid Item strikes do not affect a user's feedback score or member profile
There are four steps to the Unpaid Item process.
1) Sellers can file an Unpaid Item Dispute.
Sellers can report an Unpaid Item up to 45 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). Usually the seller must wait 7 days after a listing closes to file an Unpaid Item Dispute. However, in the following exceptional cases, the seller can file a dispute immediately:
* At the time of the filing the buyer is no longer a registered user of eBay.
* The seller and buyer wish to mutually withdraw from the transaction.
In the first case the buyer will receive an Unpaid Item strike and the seller will receive a Final Value Fee credit without any additional steps.
In the second case the seller must file the dispute for mutual withdrawal. If the buyer responds to the dispute and agrees, the seller will receive a Final Value Fee credit and no strike will be given to the buyer. If the buyer fails to respond, the seller can still close the dispute to receive a Final Value Fee credit, and the buyer will not receive an Unpaid Item strike.
File an Unpaid Item Dispute
See all my Unpaid Item Disputes
2) eBay contacts the buyer.
Once the seller files an Unpaid Item Dispute, eBay sends the buyer an email notification and displays a pop-up message if the buyer signs into eBay within 14 days of filing. The email and pop-up message will provide the following details:
* Friendly reminder to pay. The email and pop-up message will remind the buyer that payment has not been received, along with simple instructions on how to respond or how to pay for the item. If the buyer does not respond to the email or pop-up message within 7 days, the seller may file for a Final Value Fee credit. The seller also becomes eligible for a free re-list credit.
* Mutual agreement indication. If the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, eBay will ask the buyer for confirmation through an email and pop-up message.
If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.
If the buyer disagrees with the seller's statement on mutual agreement, the buyer will not receive an Unpaid Item strike and the seller will not receive a Final Value Fee credit. The dispute will be closed immediately after the buyer responds and the seller will not be eligible to re-file an Unpaid Item dispute for that transaction.
If the buyer does not respond to the email or pop-up message within 7 days then the seller will be able to close the dispute. The seller will receive a Final Value Fee credit and the buyer will not receive a strike.
3) Item Dispute Communication
The buyer is presented with several response options to communicate to the seller:
* I want to pay now. Paying for the item will close the dispute. For listings where PayPal is available, the buyer just has to pay using PayPal to close the dispute. With other payment methods (such as checks or money orders), the seller is encouraged to wait until payment is received before choosing the appropriate option to close the dispute.
* I already paid. If payment has already been made, the buyer may provide details of the payment to the seller for review. The seller can then choose the appropriate option to close the dispute.
* Communicate with the seller. The buyer and seller can attempt to resolve the problem by communicating directly through the eBay Web site. eBay will provide a message area where the buyer and seller can communicate with each other without relying on email. The seller can close the dispute at any time by selecting the appropriate closure option.
4) Closing the dispute
The seller can close the dispute after the buyer has responded at least once, or if the buyer does not respond within 8 days. A seller can find all Unpaid Item disputes they have filed in their Dispute Console. The seller has several options to close the dispute:
* We've completed the transaction and we're both satisfied. With this option, the seller does not receive a Final Value Fee credit and the buyer does not receive an Unpaid Item strike.
* We've agreed not to complete the transaction. With this option, the buyer does not receive an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit.
* I no longer wish to communicate with or wait for the buyer. With this option, the buyer receives an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit.
Note: A dispute can only be open for 60 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). If the seller has not closed the dispute within 60 days, it will be automatically closed. When this automatic closure takes place the seller does not receive a Final Value Fee credit and the buyer does not receive an Unpaid Item strike.
Feedback and Unpaid Items
* Buyers and sellers may leave feedback for each other on transactions involving Unpaid Items even if there was a mutual agreement not to complete the transaction. eBay encourages all users to leave appropriate feedback about their trading partners.
* Unpaid Item strikes do not affect a user's feedback score or member profile
01-23-2007, 03:32 PM
#7
Gets Weekends Off
Joined APC: Mar 2006
Position: B777 FO
Posts: 416
Unfortunately they are right. Ebay is not responsible any more than an airline is responsible for weather problems. Their remedy is only good in the ebay world but not the real world. In most states a buyer has three days to change their mind so I would not think there is any way to force someone to buy your item. Long story short, you got screwed by the person that bought it. At the very least do you really want a collection of a bad debt on your credit for $50? The only real remedy is to try to get the money out of the guy but fat chance of that happening.
Ebay listed your item fulfilling their end of that bargain, I know you are angry but they did exactly what you asked them to. If no one had bid on it you would still have to pay the listing fee, same as advertising it in the paper or auto trader. That fee does not guarantee a sale, it is just what it says, a listing fee. If you had placed an ad in the paper and no one came would you want your money back? All they can do is sanction the guy from bidding on more stuff from ebay.
Ebay listed your item fulfilling their end of that bargain, I know you are angry but they did exactly what you asked them to. If no one had bid on it you would still have to pay the listing fee, same as advertising it in the paper or auto trader. That fee does not guarantee a sale, it is just what it says, a listing fee. If you had placed an ad in the paper and no one came would you want your money back? All they can do is sanction the guy from bidding on more stuff from ebay.
01-23-2007, 04:22 PM
#8
Che Guevara
Thread Starter
Joined APC: Aug 2005
Posts: 6,408
I did the dispute deal but they just gave the person a bad mark that's it. Ebay touts how people that bid are legally binded to you but I don't see how.
Ebay should allow me to relist the item and not try and charge me a second time for it. I have 18+ rating. I could do this to several people at one time and screw several out of tons of money. I wanted to know where the legalities they spout about actually come into play and why they plan on doing nothing for me yet are willing to still take my money. They do not protect their auctions any. A slap on the wrist for someone doesn't get my account credited. I'd rather spend countless amounts of time in court or with a collection agency fighting someone then letting me rob me.
Ebay should allow me to relist the item and not try and charge me a second time for it. I have 18+ rating. I could do this to several people at one time and screw several out of tons of money. I wanted to know where the legalities they spout about actually come into play and why they plan on doing nothing for me yet are willing to still take my money. They do not protect their auctions any. A slap on the wrist for someone doesn't get my account credited. I'd rather spend countless amounts of time in court or with a collection agency fighting someone then letting me rob me.
01-23-2007, 04:34 PM
#9
Are we there yet??!!
Joined APC: Apr 2006
Posts: 2,010
I beilive they do allow you to relist with out a fee. I have the same thing happen to small items. Did you not get a second chance offer to sell ot to the nixt highest bidder also?
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