Why do the airlines provide such bad service?
06-23-2013, 02:57 PM
#1
Gets Weekends Off
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Joined APC: Apr 2006
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Why do the airlines provide such bad service?
06-23-2013, 04:45 PM
#3
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Joined APC: Jan 2013
Position: Seated
Posts: 4,320
Incorrect. It's because being a flight attendant was never meant to be a CAREER. Try being a flight attendant for United for 35 years and tell me what kind of customer service you provide. Have a five year cap. Everyone wins.
As far as CSRs... well the American public has become just a touch entitled and it's beginning to wear on their nerves. They in turn train the new CSRs to be venerable nazis and you have what we see before us.
I receive great customer service at McDonald's and I pay $1.05 for a McDouble.
As far as CSRs... well the American public has become just a touch entitled and it's beginning to wear on their nerves. They in turn train the new CSRs to be venerable nazis and you have what we see before us.
I receive great customer service at McDonald's and I pay $1.05 for a McDouble.
06-23-2013, 05:15 PM
#5
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Joined APC: Oct 2006
Position: B757/767
Posts: 13,088
Incorrect. It's because being a flight attendant was never meant to be a CAREER. Try being a flight attendant for United for 35 years and tell me what kind of customer service you provide. Have a five year cap. Everyone wins.
As far as CSRs... well the American public has become just a touch entitled and it's beginning to wear on their nerves. They in turn train the new CSRs to be venerable nazis and you have what we see before us.
I receive great customer service at McDonald's and I pay $1.05 for a McDouble.
As far as CSRs... well the American public has become just a touch entitled and it's beginning to wear on their nerves. They in turn train the new CSRs to be venerable nazis and you have what we see before us.
I receive great customer service at McDonald's and I pay $1.05 for a McDouble.
How do you know the FA position was never intended to be a career position? Were you involved in the conception of the position? And what does it cost to make that McDouble? Apples to oranges. Try again.
06-23-2013, 05:17 PM
#6
Junior Senior
Joined APC: Feb 2012
Position: Whiskey Papa
Posts: 2,851
So, you advocate age discrimination and kicking people out after 5 years? Honestly, you guys never cease to amaze me. 
06-23-2013, 05:22 PM
#8
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Joined APC: Dec 2005
Posts: 8,915
Wow only took 3 posts to rag on FAs.... So, you advocate age discrimination and kicking people out after 5 years? Honestly, you guys never cease to amaze me.
So, what's your point? Are you advocating age discrimination as well? I'm surprised and a bit disappointed with this coming from you.
So, you advocate age discrimination and kicking people out after 5 years? Honestly, you guys never cease to amaze me. So, what's your point? Are you advocating age discrimination as well? I'm surprised and a bit disappointed with this coming from you.
06-23-2013, 05:26 PM
#10
Gets Weekends Off
Joined APC: Jul 2005
Position: CA
Posts: 534
It's not the people in the industry but the industry itself. Traveling has become a very stressful event with added security measures. From the time a passenger arrives, he pays to park, pays for bags, has already paid a ticket, etc....there are too many barriers for the passenger. By the time the passenger makes it onward their mostly full flight (if they dont get bumped) it doesn't take much to make you hate it. It's the total package and unfortunately, the airlines pay the price for inefficiencies elsewhere.
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