How to handle an extremely rude captain
10-27-2012, 10:03 PM
#11
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Preface: Unless you intended for your comment to be taken as sarcasm, please continue reading:
Yes, how stupid of a passenger to ask employees of the airline they are traveling with about tickets. Good lord, what was she thinking?! Passengers are so moronic! [/sarcasm]
Seriously though, bud, try not to be so heartless. If a passenger asks you a question that you don't know the answer to, kindly direct them to someone who does. I doesn't matter how ignorant the public is, your job is to provide safe, efficient, well-mannered service. Keep your negativity to yourself. Remember, in the end, it's those passengers that are paying your salary.
10-28-2012, 06:30 AM
#12
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Joined APC: Oct 2012
Posts: 14
Preface: Unless you intended for your comment to be taken as sarcasm, please continue reading:
Yes, how stupid of a passenger to ask employees of the airline they are traveling with about tickets. Good lord, what was she thinking?! Passengers are so moronic! [/sarcasm]
Seriously though, bud, try not to be so heartless. If a passenger asks you a question that you don't know the answer to, kindly direct them to someone who does. I doesn't matter how ignorant the public is, your job is to provide safe, efficient, well-mannered service. Keep your negativity to yourself. Remember, in the end, it's those passengers that are paying your salary.
I am not a captain of big jets nor small ones anyways( just a 100yrs old c150), however after many, many years of working in the restaurant biss,
I do get the: is this coupon, voucher valid????????????????
Note the ?????? Lol
So I know how frustrating it is to have to answer questions like that.
So that is just iT.
We have to tell them: I ll bring you a host so he can explain it to you, we aren't aware of the many vouchers, our gms come up with.
Can't imagine being rude to a costumer and then they having to sit at my station!!!!!!! Expect no tip and a big complaint to your GM.
Great lady I knew once, told me: silence it's a virtue.
Message not directed to anyone in particular other than sharing my experience!
10-28-2012, 08:43 AM
#13
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10-28-2012, 12:34 PM
#15
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Position: 135 Chief Pilot
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well sounds like you mom was asking the wrong questions to the wrong people. why on earth would the crew know if your tickets are transferable? just another example of the ignorant public.
I agree that the captain could have handled it better. but she should know that the crew operating the airplane has no clue about tickets.
I agree that the captain could have handled it better. but she should know that the crew operating the airplane has no clue about tickets.
10-28-2012, 02:09 PM
#16
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Joined APC: Oct 2012
Posts: 335
If a passenger is treated so rudely by the captain the she refuses to get on the plane, what is the appropriate level of escalation for filing a complaint?
The passenger was my mother on a flight today from ICT to DEN. I have spoken with Frontiers customer service and the on-call phone for the flight desk. Although everyone has been very polite they have also admitted very little access to Republics flight dept.
I plan to file a formal complaint and cc the asst chief at Frontier. Is this too much? Too little? What should I expect from the airlines? An apology would be nice from the capt but if his actions today are any indication, I expect him to refuse to admit fault.
Any input is appreciated.
The passenger was my mother on a flight today from ICT to DEN. I have spoken with Frontiers customer service and the on-call phone for the flight desk. Although everyone has been very polite they have also admitted very little access to Republics flight dept.
I plan to file a formal complaint and cc the asst chief at Frontier. Is this too much? Too little? What should I expect from the airlines? An apology would be nice from the capt but if his actions today are any indication, I expect him to refuse to admit fault.
Any input is appreciated.
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