Tool of the day
12-06-2012, 05:25 PM
#3401
Gets Weekends Off
Joined APC: Jun 2009
Posts: 5,113
I was not in uniform, so I couldn't solve this with a well-timed ticket counter PA (memo coming soon) and I completed my own business, i felt a little bit like the TOTD for not stepping in, but she seemed to have full control of the situation, as the person ran out of ideas for berating herher, but not before a last passionate rant to curse this agent, and about five generations past and future.
I asked the agent working on my tickets. She said she had not heard her colleague raise her voice once, in five years. So I made sure to compliment her on her cool demeanor, and her professionalism. She said this made her day. Turns out she had gotten yelled at for two hours straight. A couple of sentences of good can undo a couple of hours of bad.
I didn't take the Moby dick KCM advice, though, and I didn't try to marry her, or engage in really meaningful pillow talk.
I felt she had suffered enough as it was.
12-06-2012, 06:03 PM
#3402
The Brown Dot +1
Joined APC: Jun 2009
Position: 777B
Posts: 7,775
Reminds me that I just saw a ticket counter agent work some super difficult person, in an epic ticketing/missed flight/out-of-date passport fiasco. Not once did she raise her voice, or say anything unprofessional, for about 30 minutes. Any one of us would have put ice picks through this person's eye sockets at about the three minute point.
I was not in uniform, so I couldn't solve this with a well-timed ticket counter PA (memo coming soon) and I completed my own business, i felt a little bit like the TOTD for not stepping in, but she seemed to have full control of the situation, as the person ran out of ideas for berating herher, but not before a last passionate rant to curse this agent, and about five generations past and future.
I asked the agent working on my tickets. She said she had not heard her colleague raise her voice once, in five years. So I made sure to compliment her on her cool demeanor, and her professionalism. She said this made her day. Turns out she had gotten yelled at for two hours straight. A couple of sentences of good can undo a couple of hours of bad.
I didn't take the Moby dick KCM advice, though, and I didn't try to marry her, or engage in really meaningful pillow talk.
I felt she had suffered enough as it was.
I was not in uniform, so I couldn't solve this with a well-timed ticket counter PA (memo coming soon) and I completed my own business, i felt a little bit like the TOTD for not stepping in, but she seemed to have full control of the situation, as the person ran out of ideas for berating herher, but not before a last passionate rant to curse this agent, and about five generations past and future.
I asked the agent working on my tickets. She said she had not heard her colleague raise her voice once, in five years. So I made sure to compliment her on her cool demeanor, and her professionalism. She said this made her day. Turns out she had gotten yelled at for two hours straight. A couple of sentences of good can undo a couple of hours of bad.
I didn't take the Moby dick KCM advice, though, and I didn't try to marry her, or engage in really meaningful pillow talk.
I felt she had suffered enough as it was.
12-06-2012, 08:17 PM
#3403
Da Hudge
Joined APC: Oct 2006
Position: Poodle Whisperer
Posts: 17,473
12-06-2012, 08:24 PM
#3405
Gets Weekends Off
Joined APC: Jun 2010
Position: Doing what you do, for less.
Posts: 1,792
12-06-2012, 08:29 PM
#3407
Gets Weekends Off
Joined APC: May 2005
Position: B777/CA retired
Posts: 1,502
12-07-2012, 05:29 AM
#3409
Gets Weekends Off
Joined APC: Jul 2012
Posts: 737
Most guys I know would rather not be woken up and told to please balance the fuel. They just want it to happen.
12-07-2012, 09:46 AM
#3410
Gets Weekends Off
Joined APC: Mar 2006
Position: KCCO
Posts: 767
I think I've said this already, but short guys who leave the seats crammed up into the ceiling and rudder pedals all the way forward when they leave. It takes 4 seconds to lower the seat and move the pedals so someone who might be taller can sit down without using their head to arbitrarily flip switches and then play find the out of place switch when we sit down.
**DISCLAIMER** Might only apply to smaller cockpits.
**DISCLAIMER** Might only apply to smaller cockpits.
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