My Conversation With Jenn, The Eskimo Girl
09-15-2011, 03:16 PM
#1
Administrator
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Joined APC: May 2006
Position: C-172
Posts: 8,024
My Conversation With Jenn, The Eskimo Girl
This so called conversation happened just this afternoon. Can't believe I spent the time and effort trying to ask a legitimate question of a disembodied computer animation.
Jenn: Hi, I'm Jenn, your virtual assistant for the Alaska Airlines Web site. If you need help or have a question, simply type it below.
You Asked: Through Orbitz, I purchased Delta tickets to go to XXX. The first leg is SEA to PDX on Horizon 2015, but I don't see this flight reservation. Can you please tell me how to get it onto your system?
Jenn: We have many airline partners included in our program. You can earn mileage and redeem awards for travel on these carriers. View Page
Here's More: Use Partner Mileage Plans Mileage Plan Partners Partner Award Flights
You Asked: Wrong answer, Jenn. Orbitz already booked for me, but the problem I have is that it does not appear on your system.
Jenn: What else can I help you with?
You Asked: I just asked you the question again.
Jenn: I'm sorry, either I didn't understand how you asked your question, or I don't have the information you're asking for. Can you ask me in a different way?
You Asked: No, I cannot ask in a different way. Sorry.
Jenn: That's ok, what else can I help you with?
You Asked: I'd like to speak with a real person.
Jenn: You can save yourself a call and ask me a question, review our top questions, or select the contact information link for our phone numbers. View Page
You Asked: Listen to me, Jenn. I want to speak to a real person.
Jenn: You can save yourself a call and ask me a question, review our top questions, or select the contact information link for our phone numbers. View Page
You Asked: Well, goodbye, Jenn. You're a doll.
Jenn: Hello.
You Asked: Through Orbitz, I purchased Delta tickets to go to XXX. The first leg is SEA to PDX on Horizon 2015, but I don't see this flight reservation. Can you please tell me how to get it onto your system?
Jenn: We have many airline partners included in our program. You can earn mileage and redeem awards for travel on these carriers. View Page
Here's More: Use Partner Mileage Plans Mileage Plan Partners Partner Award Flights
You Asked: Wrong answer, Jenn. Orbitz already booked for me, but the problem I have is that it does not appear on your system.
Jenn: What else can I help you with?
You Asked: I just asked you the question again.
Jenn: I'm sorry, either I didn't understand how you asked your question, or I don't have the information you're asking for. Can you ask me in a different way?
You Asked: No, I cannot ask in a different way. Sorry.
Jenn: That's ok, what else can I help you with?
You Asked: I'd like to speak with a real person.
Jenn: You can save yourself a call and ask me a question, review our top questions, or select the contact information link for our phone numbers. View Page
You Asked: Listen to me, Jenn. I want to speak to a real person.
Jenn: You can save yourself a call and ask me a question, review our top questions, or select the contact information link for our phone numbers. View Page
You Asked: Well, goodbye, Jenn. You're a doll.
Jenn: Hello.
09-15-2011, 03:44 PM
#3
Gets Weekends Off
Joined APC: Nov 2006
Position: 767 FO
Posts: 8,047
09-15-2011, 06:09 PM
#4
I'm a man of my word.
Joined APC: Jul 2008
Position: Devil's Advocate
Posts: 2,883
I had a conversation similar to this one via email a year or so ago... It took me to about the third email coupled with my smart @ss remark to figure out that I was actually talking to a human being. Leave it to the FAA to respond like a drone.
09-15-2011, 07:18 PM
#5
Day puke
Joined APC: Feb 2006
Position: Out.
Posts: 3,865
You aren't the first.....
an accidental conversation between eliza and bbn's vice president
It is also worth mentioning what has by now become a folkloric legend of AI. The anectode comes from Daniel Bobrow, who wrote STUDENT, one of the earliest natural language processing programs that could read, understand, and solve high-school level algebra problems. Here is how Bobrow tells the story:
One Saturday morning about 9 a.m., a Vice President of Bolt, Beranek, and Newman in charge of selling our Telcomp commercial service arrived at our PDP-1 computer room hoping to be able to use the computer for a demonstration. He found a note on the PDP-1 teletype that read: "TYPE ALL MESSAGES INTO THIS TELETYPE AND END THEM WITH A PERIOD." This note was left there by one of the programming bums who had just succedeed in making run a LISP version of the DOCTOR program (based on ELIZA as developed by Weizenbaum). However, the VP thought that this note indicated that this teletype was linked with the one in my home, since I often use the computer all night. Therefore, he started typing to "me," but in fact was typing to this version of the DOCTOR program. The following conversation ensued:
vp: Do you think that I can use the computer this morning?
eliza: Why do you ask?
vp: I might be able to make some additional Telcom sales.
eliza: Why aren't you so sure?
vp: My perspective customers have never seen a demonstration of the system.
eliza: Does this mean very much to you?
vp: Of course it does.
eliza: You seem very positive about that.
vp: This is ridiculous.
eliza: What do you mean, this is ridiculous?
vp: Is there any reason why I can't use the computer now?
eliza: Tell me more about your perspective customers.
vp: Please dial me up on 491-1850
Note that after the last remark the VP did not obey instructions, and left out the period. Therefore, of course, the computer didn't answer him. This so infuriated the VP, who thought I was playing games with him, that he called me up, woke me from a deep sleep, and said:
vp: Why are you being so snotty to me?
bobrow: What do you mean I am being snotty to you?
The VP angrily read me the dialog that "we" had been having, and couldn't get any response but laughter from me. It took a while to convince him it really was a computer.[10]
an accidental conversation between eliza and bbn's vice president
It is also worth mentioning what has by now become a folkloric legend of AI. The anectode comes from Daniel Bobrow, who wrote STUDENT, one of the earliest natural language processing programs that could read, understand, and solve high-school level algebra problems. Here is how Bobrow tells the story:
One Saturday morning about 9 a.m., a Vice President of Bolt, Beranek, and Newman in charge of selling our Telcomp commercial service arrived at our PDP-1 computer room hoping to be able to use the computer for a demonstration. He found a note on the PDP-1 teletype that read: "TYPE ALL MESSAGES INTO THIS TELETYPE AND END THEM WITH A PERIOD." This note was left there by one of the programming bums who had just succedeed in making run a LISP version of the DOCTOR program (based on ELIZA as developed by Weizenbaum). However, the VP thought that this note indicated that this teletype was linked with the one in my home, since I often use the computer all night. Therefore, he started typing to "me," but in fact was typing to this version of the DOCTOR program. The following conversation ensued:
vp: Do you think that I can use the computer this morning?
eliza: Why do you ask?
vp: I might be able to make some additional Telcom sales.
eliza: Why aren't you so sure?
vp: My perspective customers have never seen a demonstration of the system.
eliza: Does this mean very much to you?
vp: Of course it does.
eliza: You seem very positive about that.
vp: This is ridiculous.
eliza: What do you mean, this is ridiculous?
vp: Is there any reason why I can't use the computer now?
eliza: Tell me more about your perspective customers.
vp: Please dial me up on 491-1850
Note that after the last remark the VP did not obey instructions, and left out the period. Therefore, of course, the computer didn't answer him. This so infuriated the VP, who thought I was playing games with him, that he called me up, woke me from a deep sleep, and said:
vp: Why are you being so snotty to me?
bobrow: What do you mean I am being snotty to you?
The VP angrily read me the dialog that "we" had been having, and couldn't get any response but laughter from me. It took a while to convince him it really was a computer.[10]
09-16-2011, 04:48 AM
#6
Gets Weekends Off
Joined APC: Oct 2006
Posts: 650
09-16-2011, 07:17 AM
#7
Gets Weekends Off
Joined APC: Feb 2008
Position: Cessna 150
Posts: 655
I thought it would be fun.
Jenn: Hi, I'm Jenn, your virtual assistant for the Alaska Airlines Web site. If you need help or have a question, simply type it below.
You Asked: Hi Jenn, how are you?
Jenn: I'm fine thanks.
You Asked: What kind of work schedule do they ask of you?
Jenn: I would love to help you, but I am not sure I understand your question. Could you please rephrase that for me?
You Asked: Sure, what time do you get off work?
Jenn: I'm always here.
You Asked: Do you take lunch breaks?
Jenn: You may bring your own snacks and food onboard. However, please familiarize yourself with restrictions for beverages. TSA Homepage
Here's More:
Prohibited Carry-On Items
Inflight Meals
Carry-On Limits
You Asked: If I put more than 3 ounces of mustard on my sandwich, will the TSA confiscate it from me?
Jenn: Browse the Transportation Security Administration website to learn about what to expect at security checkpoints. TSA Homepage
Here's More:
Secure Flight Information
Changes to Security Measures
You Asked: Hi Jenn, how are you?
Jenn: I'm fine thanks.
You Asked: What kind of work schedule do they ask of you?
Jenn: I would love to help you, but I am not sure I understand your question. Could you please rephrase that for me?
You Asked: Sure, what time do you get off work?
Jenn: I'm always here.
You Asked: Do you take lunch breaks?
Jenn: You may bring your own snacks and food onboard. However, please familiarize yourself with restrictions for beverages. TSA Homepage
Here's More:
Prohibited Carry-On Items
Inflight Meals
Carry-On Limits
You Asked: If I put more than 3 ounces of mustard on my sandwich, will the TSA confiscate it from me?
Jenn: Browse the Transportation Security Administration website to learn about what to expect at security checkpoints. TSA Homepage
Here's More:
Secure Flight Information
Changes to Security Measures
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