GoJet Interview and Training
01-12-2012, 07:52 PM
#341
Gets Weekends Off
Thread Starter
Joined APC: Feb 2011
Position: Unemployed 121 Captain
Posts: 246
01-12-2012, 07:56 PM
#342
Gets Weekends Off
Thread Starter
Joined APC: Feb 2011
Position: Unemployed 121 Captain
Posts: 246
Oh, by the way Salukipilot, if we ever through fate fly together, you would find out I am one of the most relaxed and easy going people you'll ever work with.
01-12-2012, 11:29 PM
#344
Day puke
Joined APC: Feb 2006
Position: Out.
Posts: 3,865
We all have valid points here and no one is right or wrong. That being said, unfortunately at some point in our careers this is the absolute certainty: if it is not Management, it will be the Union, someone will put sand and shards of glass in the Vasoline. The nature of the airline industry. We can all thank Jim Wright (D) TX former Speaker of the House and convicted felon, and President Jimmy Carter (D) GA. Deregulation; How's that working out for ya???
Mr and Mrs Smith want to buy a house. They find a great little ranch style rambler in a nice neighborhood that was built by Cute Cottages Construction Company. To be more specific, Cute Cottages bought the land and did the framing. The plumbing, electrical, roofing, and landscaping were all subcontracted. So, the Smiths want a product: the house. Cute Cottages provides the product. If there is a problem with the house, say the tub leaks, the Smiths call Cute Cottages, not Pete's Pipes, because Cute Cottages sold the house. If Pete continues to provide a poor product, Cute Cottages, the customer needing plumbing work,
may fire Pete, not the Smiths.
In our industry, the product is customer service (on time, inflight service, or whichever metrics you wish). Joe Schmoe buys a ticket to fly KPIA to KSOW from Marvelous Mainline. Marvelous Mainline is happy to sell the ticket; however, they only fly 737s ORD to PHX. So, Marvelous Mainline hires Paul's Puddlejumpers to move Mr Schmoe from PIA to ORD and Sammy's Shorthaul Senecas for PHX to SOW. When Mr. Schmoe takes his trip, his bags get lost. He calls Marvelous Mainline to complain even though it was Sammy who left Mr Schmoe's bag on the ramp. Sammy does not pay to replace the bag, Marvelous Mainline does, because Marvelous Mainline sold the ticket. But Sammy better change his way, or his customer, Marvelous Mainline, will find someone else to do the job.
I think we might be doing the "apple and oranges" thing depending on which side of the "House" you're flying for. The logic of Mainline being the customer is for debate here, but it does not always depend on economics. If the CEO at Mainline X does not like the pax satisfaction numbers, the on time performance numbers, the safety record numbers, of Regional Y, Regional Y goes bye bye, and Regional Z steps into the picture. Sometimes, it something as simple of CEO of Mainline X hearing of CEO of Regional Y calling him a F%$#@*& ********* in the Bar, and again Y goes bye bye and Z steps in. In the above scenarios can anyone find where Mainline X lost something???? The NBA Players Association also thinks that the Owners are the "customers", however what is their risk or investment, or Regional Y's either???
Are you still
confused?
01-13-2012, 01:10 AM
#345
Gets Weekends Off
Joined APC: May 2011
Posts: 996
I do love using two or three pages of a thread to argue semantics.
01-13-2012, 05:33 AM
#348
Gets Weekends Off
Joined APC: Sep 2005
Posts: 1,735
No, someone IS wrong. I'll try to explain it so a sixth grader can understand....
Mr and Mrs Smith want to buy a house. They find a great little ranch style rambler in a nice neighborhood that was built by Cute Cottages Construction Company. To be more specific, Cute Cottages bought the land and did the framing. The plumbing, electrical, roofing, and landscaping were all subcontracted. So, the Smiths want a product: the house. Cute Cottages provides the product. If there is a problem with the house, say the tub leaks, the Smiths call Cute Cottages, not Pete's Pipes, because Cute Cottages sold the house. If Pete continues to provide a poor product, Cute Cottages, the customer needing plumbing work,
may fire Pete, not the Smiths.
In our industry, the product is customer service (on time, inflight service, or whichever metrics you wish). Joe Schmoe buys a ticket to fly KPIA to KSOW from Marvelous Mainline. Marvelous Mainline is happy to sell the ticket; however, they only fly 737s ORD to PHX. So, Marvelous Mainline hires Paul's Puddlejumpers to move Mr Schmoe from PIA to ORD and Sammy's Shorthaul Senecas for PHX to SOW. When Mr. Schmoe takes his trip, his bags get lost. He calls Marvelous Mainline to complain even though it was Sammy who left Mr Schmoe's bag on the ramp. Sammy does not pay to replace the bag, Marvelous Mainline does, because Marvelous Mainline sold the ticket. But Sammy better change his way, or his customer, Marvelous Mainline, will find someone else to do the job.
Customers never lose future business, producers do. The mainline being the regional's customer isn't debatable. The regional sells a service to the mainline, not the other way around. Your example shows how a dissatisfied customer (the mainline) has the power to choose a different provider (the regional).
Are you still confused?
Mr and Mrs Smith want to buy a house. They find a great little ranch style rambler in a nice neighborhood that was built by Cute Cottages Construction Company. To be more specific, Cute Cottages bought the land and did the framing. The plumbing, electrical, roofing, and landscaping were all subcontracted. So, the Smiths want a product: the house. Cute Cottages provides the product. If there is a problem with the house, say the tub leaks, the Smiths call Cute Cottages, not Pete's Pipes, because Cute Cottages sold the house. If Pete continues to provide a poor product, Cute Cottages, the customer needing plumbing work,
may fire Pete, not the Smiths.
In our industry, the product is customer service (on time, inflight service, or whichever metrics you wish). Joe Schmoe buys a ticket to fly KPIA to KSOW from Marvelous Mainline. Marvelous Mainline is happy to sell the ticket; however, they only fly 737s ORD to PHX. So, Marvelous Mainline hires Paul's Puddlejumpers to move Mr Schmoe from PIA to ORD and Sammy's Shorthaul Senecas for PHX to SOW. When Mr. Schmoe takes his trip, his bags get lost. He calls Marvelous Mainline to complain even though it was Sammy who left Mr Schmoe's bag on the ramp. Sammy does not pay to replace the bag, Marvelous Mainline does, because Marvelous Mainline sold the ticket. But Sammy better change his way, or his customer, Marvelous Mainline, will find someone else to do the job.
Customers never lose future business, producers do. The mainline being the regional's customer isn't debatable. The regional sells a service to the mainline, not the other way around. Your example shows how a dissatisfied customer (the mainline) has the power to choose a different provider (the regional).
Are you still
confused?
01-13-2012, 07:43 AM
#349
Gets Weekends Off
Thread Starter
Joined APC: Feb 2011
Position: Unemployed 121 Captain
Posts: 246
01-13-2012, 07:47 AM
#350
Gets Weekends Off
Thread Starter
Joined APC: Feb 2011
Position: Unemployed 121 Captain
Posts: 246
Thread
Thread Starter
Forum
Replies
Last Post
turk
Flight Schools and Training
29
01-13-2012 05:58 AM
