the "New" Frontier - breaks away from ULCC ?
05-17-2024, 09:30 AM
#1
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the "New" Frontier - breaks away from ULCC ?
Apparently I have been asleep, as this kind of blind sided me...
https://onemileatatime.com/news/fron...s-change-fees/
I am sure the contract gate agents will receive the appropriate training in regards to the now myriad of ticket options and fees the passengers will be dealing with.
https://onemileatatime.com/news/fron...s-change-fees/
Frontier Airlines has just announced some major changes to its business model. These aren’t just minor tweaks, but rather I’d view them more as a complete transformation. The airline is even calling this the start of “The New Frontier.” This is bold, and I’m not sure whether to think that this is brilliant or kind of stupid.
05-17-2024, 10:34 AM
#3
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Apparently I have been asleep, as this kind of blind sided me...
https://onemileatatime.com/news/fron...s-change-fees/
I am sure the contract gate agents will receive the appropriate training in regards to the now myriad of ticket options and fees the passengers will be dealing with.
https://onemileatatime.com/news/fron...s-change-fees/
I am sure the contract gate agents will receive the appropriate training in regards to the now myriad of ticket options and fees the passengers will be dealing with.
The airline is being forced to comply with Secretary Pete’s new ruling. F9 now eliminated a major source of revenue and being forced to display the cost that once was the major bait in booking. Now F9 prices are very close to the legacies. I don’t think this is going to be good for F9.
05-17-2024, 10:59 AM
#4
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Posts: 196
The airline is being forced to comply with Secretary Pete’s new ruling. F9 now eliminated a major source of revenue and being forced to display the cost that once was the major bait in booking. Now F9 prices are very close to the legacies. I don’t think this is going to be good for F9.
F9 basic $103 Econ bundle $133 Premium bundle $153 Business bundle $203
UA basic $129 Econ (refundable) $204 Econ Plus $271 Business $499
The idea that we can't compete and are circling the drain is a little ridiculous. I'm a fan if it brings better customer experience/satisfaction.
05-17-2024, 11:47 AM
#5
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If you asked me yesterday what Frontier needed to do, I would have answered "customer service"
This actually looks like a big step in the right direction.
Eliminating a lot of the "nickel and diming" and bringing back the customer service phone line is huge.
We can operate our planes for less than half the cost per seat as the legacies. There's absolutely no reason we can't make money, we just can't keep ****ing off all our passengers.
Perhaps this is the best way they figured they can deal with the new rules from the Sec of Transportation, but it might actually be exactly what we needed.
I'm cautiously optimistic
This actually looks like a big step in the right direction.
Eliminating a lot of the "nickel and diming" and bringing back the customer service phone line is huge.
We can operate our planes for less than half the cost per seat as the legacies. There's absolutely no reason we can't make money, we just can't keep ****ing off all our passengers.
Perhaps this is the best way they figured they can deal with the new rules from the Sec of Transportation, but it might actually be exactly what we needed.
I'm cautiously optimistic
05-17-2024, 11:58 AM
#6
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Posts: 427
So what's going on, are we bringing back live customer support? Last year the wave of the future was to eliminate customer support. Today it says "Enhanced live phone support".
I'll be honest I've never called customer support or whatever it was or was not. So I don't know.
I'll be honest I've never called customer support or whatever it was or was not. So I don't know.
05-17-2024, 12:09 PM
#7
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Joined APC: Dec 2021
Posts: 601
So what's going on, are we bringing back live customer support? Last year the wave of the future was to eliminate customer support. Today it says "Enhanced live phone support".
I'll be honest I've never called customer support or whatever it was or was not. So I don't know.
I'll be honest I've never called customer support or whatever it was or was not. So I don't know.
05-17-2024, 04:10 PM
#8
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Phone line is open 24hrs around your booking, so 24h before and after. Then it must be chat for the other times, UNLESS you are an elite member (a good way to get people in a loyalty program) then you can use it at any time.
It seems we wen't to "low costs" to find out it didn't work and they have been preaching about changing and bringing back better customer service and focusing on improving the customer experience, this is a step in the right direction.
We will see wifi and new "premium" seats in the first few rows in a few years I bet. This change/plan seems to be aimed towards not only our current customers, but also grabbing what we can from the legacies.
Overall I see this as a total win. It seems we are moving away from the "extremely low cost" and more towards a slightly better product. I just hope the gate agents get fixed, because they are the crux of many issues right now, as well as seeing more frequency with flights (which they have already been improving)
It seems we wen't to "low costs" to find out it didn't work and they have been preaching about changing and bringing back better customer service and focusing on improving the customer experience, this is a step in the right direction.
We will see wifi and new "premium" seats in the first few rows in a few years I bet. This change/plan seems to be aimed towards not only our current customers, but also grabbing what we can from the legacies.
Overall I see this as a total win. It seems we are moving away from the "extremely low cost" and more towards a slightly better product. I just hope the gate agents get fixed, because they are the crux of many issues right now, as well as seeing more frequency with flights (which they have already been improving)
05-17-2024, 04:46 PM
#9
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Phone line is open 24hrs around your booking, so 24h before and after. Then it must be chat for the other times, UNLESS you are an elite member (a good way to get people in a loyalty program) then you can use it at any time.
It seems we wen't to "low costs" to find out it didn't work and they have been preaching about changing and bringing back better customer service and focusing on improving the customer experience, this is a step in the right direction.
We will see wifi and new "premium" seats in the first few rows in a few years I bet. This change/plan seems to be aimed towards not only our current customers, but also grabbing what we can from the legacies.
Overall I see this as a total win. It seems we are moving away from the "extremely low cost" and more towards a slightly better product. I just hope the gate agents get fixed, because they are the crux of many issues right now, as well as seeing more frequency with flights (which they have already been improving)
It seems we wen't to "low costs" to find out it didn't work and they have been preaching about changing and bringing back better customer service and focusing on improving the customer experience, this is a step in the right direction.
We will see wifi and new "premium" seats in the first few rows in a few years I bet. This change/plan seems to be aimed towards not only our current customers, but also grabbing what we can from the legacies.
Overall I see this as a total win. It seems we are moving away from the "extremely low cost" and more towards a slightly better product. I just hope the gate agents get fixed, because they are the crux of many issues right now, as well as seeing more frequency with flights (which they have already been improving)
premium routes.
05-17-2024, 09:14 PM
#10
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Thread Starter
Joined APC: Mar 2021
Posts: 1,341
If you asked me yesterday what Frontier needed to do, I would have answered "customer service"
This actually looks like a big step in the right direction.
Eliminating a lot of the "nickel and diming" and bringing back the customer service phone line is huge.
We can operate our planes for less than half the cost per seat as the legacies. There's absolutely no reason we can't make money, we just can't keep ****ing off all our passengers.
Perhaps this is the best way they figured they can deal with the new rules from the Sec of Transportation, but it might actually be exactly what we needed.
I'm cautiously optimistic
This actually looks like a big step in the right direction.
Eliminating a lot of the "nickel and diming" and bringing back the customer service phone line is huge.
We can operate our planes for less than half the cost per seat as the legacies. There's absolutely no reason we can't make money, we just can't keep ****ing off all our passengers.
Perhaps this is the best way they figured they can deal with the new rules from the Sec of Transportation, but it might actually be exactly what we needed.
I'm cautiously optimistic
How? by not using the APU ?
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