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Old 07-09-2024, 07:46 PM
  #141  
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We just got a preview of the Q2 earnings report in our emails. “Ya we have been doing pretty poorly this summer…but look! We did better than our direct competition and better than last year. Day trips are working great!”
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Old 07-09-2024, 11:11 PM
  #142  
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Originally Posted by Stayontarget
We just got a preview of the Q2 earnings report in our emails. “Ya we have been doing pretty poorly this summer…but look! We did better than our direct competition and better than last year. Day trips are working great!”
The issue with Frontier is the lack of incentive for employees to go above and beyond. Most airlines have lucrative profit-sharing programs because they recognize the value of aligning crew members with management.

Unfortunately, in many cases, pilots and flight attendants are rewarded for being inefficient. There's no motivation to take an extension when a delay could result in having the next day's trip removed from their schedule. Similarly, there's no urgency to expedite tasks when a delay or operational issue can lead to additional pay for working into their day off.

I've seen this multiple times over the last month. Flight attendants are currently rebelling, doing anything possible to prevent gate agents from receiving their on-time bonuses.

Management has pitted every work group against each other instead of fostering a team where everyone is working towards the company's success. I hope the next contract addresses these issues. Frontier is a great place to work and has the potential to become a career airline. Management needs the pilots and flight attendants on their team, going above and beyond, for this shoestring budget operation to work.
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Old 07-10-2024, 06:21 AM
  #143  
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Originally Posted by Planedrive
The issue with Frontier is the lack of incentive for employees to go above and beyond. Most airlines have lucrative profit-sharing programs because they recognize the value of aligning crew members with management.

Unfortunately, in many cases, pilots and flight attendants are rewarded for being inefficient. There's no motivation to take an extension when a delay could result in having the next day's trip removed from their schedule.

Management has pitted every work group against each other instead of fostering a team where everyone is working towards the company's success. I hope the next contract addresses these issues. Frontier is a great place to work and has the potential to become a career airline. Management needs the pilots and flight attendants on their team, going above and beyond, for this shoestring budget operation to work.
Lack of profit sharing is not our problem.

Our work ethic is not the problem. Pilots and flight attendants keep having more responsibilities heaped on them to make up for the short falls of pur partners.

Lastly I don't want to spend a penny of negotiating capital to make up for managements terrible leadership.

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Old 07-10-2024, 07:36 AM
  #144  
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Originally Posted by Planedrive

Unfortunately, in many cases, pilots and flight attendants are rewarded for being inefficient..
im not getting anything for being lazy....or going the extra mile.

So yeah what's the point in doing anything more than moving the rig? ...there isn't to most of us, especially with the company response to negotiations. Just kick back and watch the fuel and block click away , when ground ops cares enough to want to know where we are after not answering acars or radio (they get one chance from me) they can come looking on their own.
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Old 07-10-2024, 07:38 AM
  #145  
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Originally Posted by Planedrive
The issue with Frontier is the lack of incentive for employees to go above and beyond. Most airlines have lucrative profit-sharing programs because they recognize the value of aligning crew members with management.

Unfortunately, in many cases, pilots and flight attendants are rewarded for being inefficient. There's no motivation to take an extension when a delay could result in having the next day's trip removed from their schedule. Similarly, there's no urgency to expedite tasks when a delay or operational issue can lead to additional pay for working into their day off.

I've seen this multiple times over the last month. Flight attendants are currently rebelling, doing anything possible to prevent gate agents from receiving their on-time bonuses.

Management has pitted every work group against each other instead of fostering a team where everyone is working towards the company's success. I hope the next contract addresses these issues. Frontier is a great place to work and has the potential to become a career airline. Management needs the pilots and flight attendants on their team, going above and beyond, for this shoestring budget operation to work.
Your last paragraph is absolutely correct - but it's all something that is within management's ability to control (or not).
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Old 07-10-2024, 08:43 AM
  #146  
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https://www.forbes.com/sites/suzanne...mplaints-2023/

hot off the press from Forbes.com. But I think we all kinda knew we were the most hated.

“We have been disappointed in our historical complaints,” a Frontier Airlines spokesperson said in an emailed statement to Forbes. “However, we are pleased to have seen a recent drop in complaints due to better operational reliability, the reopening of our call center and the New Frontier which offers clear, upfront low-cost pricing, and no change fees.”
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Old 07-10-2024, 11:45 AM
  #147  
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Originally Posted by HSCompressor
https://www.forbes.com/sites/suzannerowankelleher/2024/07/09/frontier-worst-for-airline-complaints-2023/

hot off the press from Forbes.com. But I think we all kinda knew we were the most hated.

“We have been disappointed in our historical complaints,” a Frontier Airlines spokesperson said in an emailed statement to Forbes. “However, we are pleased to have seen a recent drop in complaints due to better operational reliability, the reopening of our call center and the New Frontier which offers clear, upfront low-cost pricing, and no change fees.”
who EXACTLY is in charge of customer service?

leadership change is LONG overdue
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Old 07-10-2024, 11:49 AM
  #148  
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Originally Posted by ReserveCA
who EXACTLY is in charge of customer service?

leadership change is LONG overdue
Probably one of the many different VPs of "insert title here" that they keep hiring... Seems like I see new ones all the time and they overlap, but not sure.
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Old 07-10-2024, 11:51 AM
  #149  
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Originally Posted by spooldup
Probably one of the many different VPs of "insert title here" that they keep hiring... Seems like I see new ones all the time and they overlap, but not sure.
definatly no "buck stops here"......
avoid/pass the blame anywhere...
BB and BL
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Old 07-10-2024, 01:54 PM
  #150  
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Originally Posted by Stayontarget
We just got a preview of the Q2 earnings report in our emails. “Ya we have been doing pretty poorly this summer…but look! We did better than our direct competition and better than last year. Day trips are working great!”
you can't make this up
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