News thread
#282
Gets Weekends Off
Joined APC: Dec 2021
Posts: 593
#283
Gets Weekends Off
Joined APC: Mar 2019
Posts: 427
https://www.bbc.com/worklife/article...udget-airlines
interesting article from yesterday. Part of the reason we are changing our loyalty program.
interesting article from yesterday. Part of the reason we are changing our loyalty program.
#284
Gets Weekends Off
Joined APC: Nov 2019
Posts: 677
https://www.bbc.com/worklife/article...udget-airlines
interesting article from yesterday. Part of the reason we are changing our loyalty program.
interesting article from yesterday. Part of the reason we are changing our loyalty program.
#285
Gets Weekends Off
Joined APC: Aug 2007
Posts: 686
They need an app that offers intuitive, simple booking process, helps customers navigate the airport environment, and very quickly informs them of disruptions, options, and offers easy processes for rebooking/hotels/meal vouchers, etc. It really should be a top priority.
Unfortunately, the laser focus on pure cost-cutting precludes them from investing more into robust IT solutions like they should be doing.
It’s anecdotal, but all of the friends and family I talk to who have tried traveling on Frontier all have the same complaints - the booking process sucks and their flight was delayed with no information given. If you can fix these things, way more people would be willing to use the product.
#286
Gets Weekends Off
Joined APC: Nov 2022
Position: A320 FO
Posts: 295
I’ve said it before and I maintain my belief that the success of F9 or other ULCCs is in operational reliability and also the simplification of the customer experience. They absolutely need to develop a streamlined process that includes a robust mobile app that can handle all sorts of interactions. That’s the only way to run a reliable operation in today’s age if you want to trim down on staffing. Our app sucks bad - it needs to be overhauled and made much, much better.
They need an app that offers intuitive, simple booking process, helps customers navigate the airport environment, and very quickly informs them of disruptions, options, and offers easy processes for rebooking/hotels/meal vouchers, etc. It really should be a top priority.
Unfortunately, the laser focus on pure cost-cutting precludes them from investing more into robust IT solutions like they should be doing.
It’s anecdotal, but all of the friends and family I talk to who have tried traveling on Frontier all have the same complaints - the booking process sucks and their flight was delayed with no information given. If you can fix these things, way more people would be willing to use the product.
They need an app that offers intuitive, simple booking process, helps customers navigate the airport environment, and very quickly informs them of disruptions, options, and offers easy processes for rebooking/hotels/meal vouchers, etc. It really should be a top priority.
Unfortunately, the laser focus on pure cost-cutting precludes them from investing more into robust IT solutions like they should be doing.
It’s anecdotal, but all of the friends and family I talk to who have tried traveling on Frontier all have the same complaints - the booking process sucks and their flight was delayed with no information given. If you can fix these things, way more people would be willing to use the product.
The more you can keep passengers away from gate agents the better sadly.
#287
Line Holder
Joined APC: Feb 2023
Posts: 36
#288
Gets Weekends Off
Joined APC: Jul 2019
Posts: 484
#289
Gets Weekends Off
Joined APC: Jan 2016
Posts: 257
#290
Gets Weekends Off
Joined APC: Feb 2014
Position: Lineholder
Posts: 1,425
No more public financial records, 10-Qs, etc.
Then, they'll negotiate a new contract stating that we're losing money (without providing proof other than the recent stock price drop) and need concessions.
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