News thread
09-21-2023, 07:04 AM
#191
Gets Weekends Off
Joined APC: Jun 2021
Position: Joystick Operator
Posts: 886
https://www.reuters.com/business/aer...it-2023-09-21/
The issue isn't the model, it's the the way its implemented. Sooner or later, customer service HAS to be considered. People won't fly your sh!tty airline forever no matter how cheap the tickets are. SWA started out a LCC - people laughed. Pilots ridiculed other pilots who went there. But they built up a very loyal customer base through "down home" customer service. They are no longer low cost anything but continue to have load factors that sustain them.
It's not hard...
The issue isn't the model, it's the the way its implemented. Sooner or later, customer service HAS to be considered. People won't fly your sh!tty airline forever no matter how cheap the tickets are. SWA started out a LCC - people laughed. Pilots ridiculed other pilots who went there. But they built up a very loyal customer base through "down home" customer service. They are no longer low cost anything but continue to have load factors that sustain them.
It's not hard...
Absolutely ZERO airlines have followed SWA's model for their success. Not even SWA follows it anymore.
It amazes me how management anywhere is overlooking the biggest thing, and that is happy customers and employees.
09-21-2023, 07:04 AM
#192
Gets Weekends Off
Joined APC: Nov 2022
Position: A320 FO
Posts: 295
https://www.reuters.com/business/aer...it-2023-09-21/
The issue isn't the model, it's the the way its implemented. Sooner or later, customer service HAS to be considered. People won't fly your sh!tty airline forever no matter how cheap the tickets are. SWA started out a LCC - people laughed. Pilots ridiculed other pilots who went there. But they built up a very loyal customer base through "down home" customer service. They are no longer low cost anything but continue to have load factors that sustain them.
It's not hard...
The issue isn't the model, it's the the way its implemented. Sooner or later, customer service HAS to be considered. People won't fly your sh!tty airline forever no matter how cheap the tickets are. SWA started out a LCC - people laughed. Pilots ridiculed other pilots who went there. But they built up a very loyal customer base through "down home" customer service. They are no longer low cost anything but continue to have load factors that sustain them.
It's not hard...
09-21-2023, 07:09 AM
#193
Gets Weekends Off
Joined APC: Jun 2021
Position: Joystick Operator
Posts: 886
09-21-2023, 07:21 AM
#194
Gets Weekends Off
Joined APC: Nov 2022
Position: A320 FO
Posts: 295
09-21-2023, 08:22 AM
#195
Last To Know First To Go
Joined APC: Sep 2016
Posts: 609
When I was in systems late last year there was a big celebration that we just passed 2,000 pilots. I remember it very clearly. Where are we now? 2,000 pilots. Hundreds of pilots churned through training since then just to stay at the exact same number. What a colossal goat rope and waste of training resources. I can’t imagine a very high morale in the training department knowing your efforts are being used as a bilge pump that’s just barely keeping up. They are reducing the number of pilots per class because of an overloaded training department. So, we can expect to go below 2,000 pilots. Simply unacceptable. Leadership has to change.
09-21-2023, 08:24 AM
#196
Gets Weekends Off
Joined APC: Feb 2014
Position: Lineholder
Posts: 1,425
The ticket prices are higher but that's all part of the model. It's impossible to STAY a ULCC and provide good customer service (at least in the US) as labor groups will continually demand greater wages (SWA was no different). But once your customer base is constructed, they tend to stay given the loyalty programs, credit card points systems, etc.
The business model is provide a good product cheap, increase prices over time but keep the product good.
Again, it's not hard
09-21-2023, 08:34 AM
#198
Last To Know First To Go
Joined APC: Sep 2016
Posts: 609
I can’t imagine a very high morale in the training department knowing your efforts are being used as a bilge pump that’s just barely keeping up.
Guys at the sim building are making 300 to 500 thousand a year, I bet they sleep just fine at night. 😂
Guys at the sim building are making 300 to 500 thousand a year, I bet they sleep just fine at night. 😂
09-21-2023, 08:39 AM
#199
Gets Weekends Off
Joined APC: Feb 2014
Position: Lineholder
Posts: 1,425
I don't work in training but my interactions w/ any/all of them have been quite positive. The trainers are great and the training/curriculum has improved every year. Whatever they make, I'm cool w/ it. In fact, theres an ad out now looking for more - any of us could apply to get that same $.
09-21-2023, 08:48 AM
#200
Last To Know First To Go
Joined APC: Sep 2016
Posts: 609
I'm still lost.
I don't work in training but my interactions w/ any/all of them have been quite positive. The trainers are great and the training/curriculum has improved every year. Whatever they make, I'm cool w/ it. In fact, theres an ad out now looking for more - any of us could apply to get that same $.
I don't work in training but my interactions w/ any/all of them have been quite positive. The trainers are great and the training/curriculum has improved every year. Whatever they make, I'm cool w/ it. In fact, theres an ad out now looking for more - any of us could apply to get that same $.
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