Any "Latest & Greatest" about Endeavor?
08-27-2017, 12:09 PM
Gets Weekends Off
Joined APC: Sep 2010
Posts: 2,648
What's more likely on this below? Senior and tired captain or a recently upgraded 96 or 97 number type who had made a rookie mistake?
This week we had an event whereby the Captain cleared the pushback tug for movement while the parking brake was still set. The aircraft required a nose gear landing assembly change at a cost of $240,787.00 just for the parts. I share this as an example of a lack of attention to detail that negatively impacted our customers and had a substantial financial impact. Please stay fo- cused on safety and customer service.
This week we had an event whereby the Captain cleared the pushback tug for movement while the parking brake was still set. The aircraft required a nose gear landing assembly change at a cost of $240,787.00 just for the parts. I share this as an example of a lack of attention to detail that negatively impacted our customers and had a substantial financial impact. Please stay fo- cused on safety and customer service.
08-27-2017, 12:11 PM
Gets Weekends Off
Joined APC: Oct 2014
Posts: 727
What's more likely on this below? Senior and tired captain or a recently upgraded 96 or 97 number type who had made a rookie mistake?
This week we had an event whereby the Captain cleared the pushback tug for movement while the parking brake was still set. The aircraft required a nose gear landing assembly change at a cost of $240,787.00 just for the parts. I share this as an example of a lack of attention to detail that negatively impacted our customers and had a substantial financial impact. Please stay fo- cused on safety and customer service.
This week we had an event whereby the Captain cleared the pushback tug for movement while the parking brake was still set. The aircraft required a nose gear landing assembly change at a cost of $240,787.00 just for the parts. I share this as an example of a lack of attention to detail that negatively impacted our customers and had a substantial financial impact. Please stay fo- cused on safety and customer service.
Can happen to anybody regardless of time here.
08-27-2017, 12:38 PM
Gets Weekends Off
Joined APC: Nov 2012
Position: CaptFo
Posts: 997
This. Stop making it a safety issue. If you are such a bad Captain that standing up and making an announcement risks you botching a departure, you may want to reconsider your career. Is it inconvenient? Is it silly? Yes. Is it dangerous. Never, ever could it be considered that. Making that argument makes you look like a moron.
Not about being a bad captain. I personally think the timing of this is odd. Especially when we have pilots struggling being pilots.
08-27-2017, 01:32 PM
Gets Weekends Off
Joined APC: Feb 2017
Position: 2nd base
Posts: 158
Top this
In Tech Ops they are sending us all to clown school (although most of us are certified clowns already)... while you guys and girls are up front making your galley pa greetings.. we will be in the back making balloon animals and paper hats for the kids and anyone in comfort+.
08-27-2017, 02:18 PM
Gets Weekends Off
Joined APC: Feb 2016
Posts: 1,237
In Tech Ops they are sending us all to clown school (although most of us are certified clowns already)... while you guys and girls are up front making your galley pa greetings.. we will be in the back making balloon animals and paper hats for the kids and anyone in comfort+.
New greeting skills will only qualify us as Walmart door greeters.
08-27-2017, 02:36 PM
Gets Weekends Off
Joined APC: Sep 2010
Posts: 2,648
FFS, all things being pretty equal between Delta, American, and United what's left? Customer service. Can you really blame them for wanting to excel in this area? What would you do if it was your business?
08-27-2017, 02:44 PM
Line Holder
Joined APC: Mar 2015
Posts: 26
[MENTION=31500]gojo[/MENTION], you get it. In the end the guests onboard pay your salaries, so the more you and everyone in ALL departments make them feel like you truly do appreciate their business the stronger their brand affinity will be. Just stop for a minute and think about that. IJS
08-27-2017, 04:12 PM
:-)
Joined APC: Feb 2007
Posts: 7,339
If it was my business, I would have a red coat at almost every gate; Someone who is actually empowered to help passengers.
08-27-2017, 04:29 PM
Gets Weekends Off
Joined APC: Sep 2010
Posts: 2,648
Are we talking ticket agent, um nope. How about gate agents, nope again. I think they do a pretty good job with their limited knowledge. Once boarded what would you have the gate agents do? And do you really think that's fair?
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