Wingnutdal

That's not the point. Right now the MBO (management by objective) is obviously D0 and A0. That's why there is so much pressure on gate agents and why we're flying around with 101 cost indexes.

Anybody notice this changed right about January 1? It's all about the bonus, and MBO is how that is awarded.

RockyBoy

Yep, if you talk to someone who is a SWA lover they never say they love SWA because they always leave the gate on time. They love SWA because they are treated like people and the employees are nice to them from check-in to getting their bags which fly free. We can push off the gate on time all day long, but when employees treat customers like they are a burden, we will lose every time.

rvr350

Agreed. I love how our fearless leaders talk about keeping our customers happy, trying to keep the cabin cool and such. In the next paragraph, then they want us to use less APU, while having the gate agent starts boarding at 45 minutes prior. It's just not a whole lot of love left for our customers.

PS: I last walked by an int'l gate couple weeks back in DTW. They called for final boarding call at 45 min prior! Is it for real?

BigGuns

What's the trick to icrew on the EVO? It used to work with FireFox. Anyone else having problems?

Justdoinmyjob

The new Firefox for Android is jacked. I'm having the same problems. Not sure of any fix yet.

Brocc15

You have to download the old version of firefox. Someone posted how to find it awhile ago in this forum, try doing a search I think it was a few weeks ago.

sinca3

Rapture smapture! Still alive and kickin in the ATL

sinca3

Yep...^^^^^ This^^^^^

Amish Pilot

I am using Firefox on my android powered zoom. Works fine. Search for a post by Nosmo King, he hooked us up with a link to the older version that works with icrew.

scambo1

I agree with you.

However, you have to admit management is trying. Dickson's recent end of week epistle referred to needing a chainsaw to harmonize the operation. I disagree. Delta is trying to fix and manage little pieces when they should be looking at the structural inadequecies of the operation.

As an individual event selling tickets, getting pax to the gate and launching an aircraft is a relatively straightforward operation. Combine that with the ballet or trainwreck that is the size of delta, the trick is to harmonize it all. It is possible, but DAL will not take the necessary steps.

The chief of mx, baggage handlers and gate agents is co-equal to flt ops. Fiefdoms dont play well together like that. There needs to be one chief and beneath that chief, indians.

Six sigma, not management by objective is what needs to be applied...in all areas. The operation could be well and simply run without the crisis de jour management that goes on. For example, you can send me a million emails and letters that tell me how great Attilla is and how it saves the company tons of money. Objectively, I know that is BS.

Our flt ops management team is sooooo much better that what we have had previously and they are moving little pieces in the right direction (due to corporate/ bureaucratic inertia). However, IMO, the whole script needs to be re-written and a good start would be a new corporate wiring diagram.