Any "Latest & Greatest" about Delta?
10-27-2010, 08:07 AM
Works Every Weekend
Joined APC: Dec 2007
Position: 737 ATL
Posts: 3,506
10-27-2010, 08:39 AM
veut gagner à la loterie
Joined APC: Apr 2008
Position: Light Chop
Posts: 23,286
slow-
You're using selective statistics to create your own "spin".
How do you square your assertion of decreased outsourcing with this:
The following table shows the available seat miles (“ASMs”) and revenue passenger miles (“RPMs”) operated for us under capacity purchase agreements with our regional air carriers (excluding Comair, Compass and Mesaba) for the years ended December 31, 2009, 2008 and 2007:
(in millions, except for number of aircraft operated)
.........2009......... 2008 .........2007
ASMs...20,852 ......17,425...... 17,881
RPMs...16,424 ......13,899 ......14,005
Number of aircraft operated, end of period
..........450........... 443........... 349
edit.. I see Wasatch Phantom beat me to it.
You're using selective statistics to create your own "spin".
How do you square your assertion of decreased outsourcing with this:
The following table shows the available seat miles (“ASMs”) and revenue passenger miles (“RPMs”) operated for us under capacity purchase agreements with our regional air carriers (excluding Comair, Compass and Mesaba) for the years ended December 31, 2009, 2008 and 2007:
(in millions, except for number of aircraft operated)
.........2009......... 2008 .........2007
ASMs...20,852 ......17,425...... 17,881
RPMs...16,424 ......13,899 ......14,005
Number of aircraft operated, end of period
..........450........... 443........... 349
edit.. I see Wasatch Phantom beat me to it.
10-27-2010, 08:44 AM
veut gagner à la loterie
Joined APC: Apr 2008
Position: Light Chop
Posts: 23,286
Getting rid of the CHQ contract of 24 jets would be 5% of the total DCI fleet even after parking all of the Saabs but of course that doesn't count the Comair cuts.
NO RENEWAL IN 2012.
That should be in section 1, no renewal of any DCI contract.
NO RENEWAL IN 2012.
That should be in section 1, no renewal of any DCI contract.
10-27-2010, 08:47 AM
Gets Weekends Off
Joined APC: Jul 2010
Position: 757/767
Posts: 193
10-27-2010, 09:07 AM
:-)
Joined APC: Feb 2007
Posts: 7,339
slow-
You're using selective statistics to create your own "spin".
How do you square your assertion of decreased outsourcing with this:
The following table shows the available seat miles (“ASMs”) and revenue passenger miles (“RPMs”) operated for us under capacity purchase agreements with our regional air carriers (excluding Comair, Compass and Mesaba) for the years ended December 31, 2009, 2008 and 2007:
(in millions, except for number of aircraft operated)
.........2009......... 2008 .........2007
ASMs...20,852 ......17,425...... 17,881
RPMs...16,424 ......13,899 ......14,005
Number of aircraft operated, end of period
..........450........... 443........... 349
edit.. I see Wasatch Phantom beat me to it.
You're using selective statistics to create your own "spin".
How do you square your assertion of decreased outsourcing with this:
The following table shows the available seat miles (“ASMs”) and revenue passenger miles (“RPMs”) operated for us under capacity purchase agreements with our regional air carriers (excluding Comair, Compass and Mesaba) for the years ended December 31, 2009, 2008 and 2007:
(in millions, except for number of aircraft operated)
.........2009......... 2008 .........2007
ASMs...20,852 ......17,425...... 17,881
RPMs...16,424 ......13,899 ......14,005
Number of aircraft operated, end of period
..........450........... 443........... 349
edit.. I see Wasatch Phantom beat me to it.
10-27-2010, 09:11 AM
Works Every Weekend
Joined APC: Dec 2007
Position: 737 ATL
Posts: 3,506
Easily. I use September 30, 2010 data, not 2009 data. The statistics aren't selective. They're fact. The number of DCI hulls is down substantially, and in a greater percentage than the decline in mainline. DCI ASM's are down 3% (10Q), and DCI stage length is shrinking (OAG). While mainline block hours did shrink domestically in 2008/2009, that flying is returning more rapidly due to the merger and economic recovery. DCI's block hours are declining.
Why do you have trouble with mainline growing vis a vis DCI?
Why do you have trouble with mainline growing vis a vis DCI?
I'm not an accountant, finance guy so riddle me this --
You keep saying "DCI". Isn't it true that technically "DCI" does not include the contract carriers? Its only the wholly owned subsidiaries.
Do the 10Q numbers you cite for ASMs of "regional carriers" include the contract carriers? That is after all a Delta financial statement and when they list the revenue and ASMs etc. of "regional carriers" aren't they talking about Comair, Compass and mesaba only?
Could the decrease you point out be due to the sale of Compass and mesaba toward the end of that 9 month period?
I really don't know -- isn't revenue from ticket sales on Shuttle America just counted as revenue for "Delta" and then we have a line item for "contract carrier expense" (page 31 of the 10K)???
When talking about Chautaqua, Pinnacle, etc. the table from the 10K showing the numbers for "contract carriers" is more relevant is it not? Those numbers show growth, not decreases.
10-27-2010, 09:15 AM
No longer cares
Joined APC: Mar 2008
Position: 767er Captain
Posts: 12,109
10-27-2010, 09:16 AM
Gets Weekends Off
Joined APC: Apr 2008
Posts: 478
We're #1, we're #1!!!!!!!!
As the good ol boy Ricky Bobby say's "if you ain't first, your last."
America's Meanest Airlines
By Hamooda Shami
Grad Student 2007 / Flickr
More from USNews.comMore from Yahoo! TravelA lot of the time it begins with the airports: dizzying parking garages, overpriced food and a series of long lines have a way of making even the most serene travelers a little bit agitated. And that's even before the airplane leaves the ground. So it's easy to see how poor service from an airline can put the finishing touches on a ruined day -- long check-in lines, flight delays, lost luggage, baggage fees and general rudeness have a way of doing that. Not to mention the scary food (at least it used to be free scary food).
Based on the Airline Quality Rating (AQR) Report, which covers 18 domestic carriers, here is a list of the airlines that could stand to do the most work on making their customers happy. The report's conclusions are based on surveys of airline industry experts, with positive and negative values assigned to different elements in airline quality. Several common complaint areas were factored in -- including on-time arrival, mishandled baggage, delays and involuntary denied boardings -- the scores of which were then calculated to produce an overall quality score. We also took a look at a number of other sources, including the American Customer Satisfaction Index and the Air Travel Consumer Reports by the U.S. Department of Transportation. Regional airlines are ranked separately because of their tendency to score lower.
Worst Major Airlines
5. US Airways
2009 AQR Score: -1.19 While US Airways improved five percent in passenger satisfaction according to the American Customer Satisfaction Index, they were one of three airlines cited as having the rudest flight attendants and serving the worst food, in a survey conducted by SeatGuru last year. Additionally, US Airways received a below-average score in the J.D. Power 2010 North America Airline Satisfaction Study.
Domestic Baggage Fees:
1st Bag: $25
2nd Bag: $35 3rd Bag: $100
Overweight Bags: $50 Extra (51 - 70 lbs) $100 Extra (71 - 100 lbs)
Oversized Bags: $100 Extra (larger than 62")
4. American Airlines
2009 AQR Score: -1.25
American Airlines has an Airline Quality Rating (AQR) of -1.25 -- which isn't awful, but where its reputation takes the hardest hit is with its regional airline, American Eagle (more on it later).
This year AA has had frequent incidents of mishandled baggage with an average of 4.07 reports per 1,000 passengers, according to the Air Travel Consumer Reports (this is the worst rating among the major airlines in the study). SeatGuru's survey named American Airlines as one of the three airlines that have the rudest flight attendants and the worst food.
Domestic Baggage Fees:
1st Bag: $25
2nd Bag: $35
3rd Bag: $100
Overweight Bags: $50 (51 - 70 lbs) $100 (71 - 100 lbs)
Oversized Bags: $150 (larger than 62")
3. Alaska Airlines
2009 AQR Score: -1.39
Alaska Airlines has an Airline Quality Rating (AQR) of -1.39, which can be partially attributed to the airline's high number of mishandled baggage reports. According to Air Travel Consumer Reports, the airline averaged 3.98 incidents per 1,000 passengers last year. However, Alaska Airlines did a stellar job when it came to delays, with 88 percent of its flights having on-time arrivals (in the 12-month period ending August 2010).
Domestic Baggage Fees:
1st Bag: $20
2nd Bag: $20
3rd Bag: $20
Overweight Bags: $50 (51 - 100 lbs)
Oversized Bags: $50 (63 - 80") $75 (81 - 115")
2. United Airlines
2009 AQR Score: -1.43
Now that the merger with Continental Airlines is official, United can turn its attention to improving customer service. United received a score of "about average" in the J.D. Power 2010 North America Airline Satisfaction Study but it placed last in passenger satisfaction in the American Customer Satisfaction Index. According to the SeatGuru survey, United joins American Airlines and US Airways as one of the three worst airlines for meals and rude flight attendants. In addition, the Air Travel Consumer Reports places this airline second in consumer complaints (behind Delta), averaging 1.82 per 100,000 enplanements in 2010.
Domestic Baggage Fees:
v1st Bag: $25
2nd Bag: $35
3rd Bag: $100
Overweight Bags: $100 (51 - 100 lbs)
Oversized Bags: $100 (larger than 62")
1. Delta
2009 AQR Score: -1.73
Delta had the worst AQR among major airlines with a -1.73, and a couple of its regional airlines did even worse (see Comair and Atlantic Southeast below). It also had the largest drop in passenger satisfaction in the American Customer Satisfaction Index. According to the Air Travel Consumer Reports, Delta was number one in delays for major airlines (78 percent of flights arriving on time in the 12-month period ending August 2010) and first in consumer complaints (averaging 2.23 per 100,000 enplanements in 2010). Also, make sure to note Delta's baggage fees below, as they can get quite painful for those hauling heavy and/or large cargo.
Domestic Baggage Fees:
1st Bag: $25 ($23 if checked online)
2nd Bag: $35 ($32 if checked online)
3rd Bag: $125
Overweight Bags: $90 (51 - 70 lbs) $175 (71 - 100 lbs)
Oversized Bags: $175 (larger than 63 - 80") $300 (larger than 81 - 115")
America's Meanest Airlines
By Hamooda Shami
Grad Student 2007 / Flickr
More from USNews.comMore from Yahoo! TravelA lot of the time it begins with the airports: dizzying parking garages, overpriced food and a series of long lines have a way of making even the most serene travelers a little bit agitated. And that's even before the airplane leaves the ground. So it's easy to see how poor service from an airline can put the finishing touches on a ruined day -- long check-in lines, flight delays, lost luggage, baggage fees and general rudeness have a way of doing that. Not to mention the scary food (at least it used to be free scary food).
Based on the Airline Quality Rating (AQR) Report, which covers 18 domestic carriers, here is a list of the airlines that could stand to do the most work on making their customers happy. The report's conclusions are based on surveys of airline industry experts, with positive and negative values assigned to different elements in airline quality. Several common complaint areas were factored in -- including on-time arrival, mishandled baggage, delays and involuntary denied boardings -- the scores of which were then calculated to produce an overall quality score. We also took a look at a number of other sources, including the American Customer Satisfaction Index and the Air Travel Consumer Reports by the U.S. Department of Transportation. Regional airlines are ranked separately because of their tendency to score lower.
Worst Major Airlines
5. US Airways
2009 AQR Score: -1.19 While US Airways improved five percent in passenger satisfaction according to the American Customer Satisfaction Index, they were one of three airlines cited as having the rudest flight attendants and serving the worst food, in a survey conducted by SeatGuru last year. Additionally, US Airways received a below-average score in the J.D. Power 2010 North America Airline Satisfaction Study.
Domestic Baggage Fees:
1st Bag: $25
2nd Bag: $35 3rd Bag: $100
Overweight Bags: $50 Extra (51 - 70 lbs) $100 Extra (71 - 100 lbs)
Oversized Bags: $100 Extra (larger than 62")
4. American Airlines
2009 AQR Score: -1.25
American Airlines has an Airline Quality Rating (AQR) of -1.25 -- which isn't awful, but where its reputation takes the hardest hit is with its regional airline, American Eagle (more on it later).
This year AA has had frequent incidents of mishandled baggage with an average of 4.07 reports per 1,000 passengers, according to the Air Travel Consumer Reports (this is the worst rating among the major airlines in the study). SeatGuru's survey named American Airlines as one of the three airlines that have the rudest flight attendants and the worst food.
Domestic Baggage Fees:
1st Bag: $25
2nd Bag: $35
3rd Bag: $100
Overweight Bags: $50 (51 - 70 lbs) $100 (71 - 100 lbs)
Oversized Bags: $150 (larger than 62")
3. Alaska Airlines
2009 AQR Score: -1.39
Alaska Airlines has an Airline Quality Rating (AQR) of -1.39, which can be partially attributed to the airline's high number of mishandled baggage reports. According to Air Travel Consumer Reports, the airline averaged 3.98 incidents per 1,000 passengers last year. However, Alaska Airlines did a stellar job when it came to delays, with 88 percent of its flights having on-time arrivals (in the 12-month period ending August 2010).
Domestic Baggage Fees:
1st Bag: $20
2nd Bag: $20
3rd Bag: $20
Overweight Bags: $50 (51 - 100 lbs)
Oversized Bags: $50 (63 - 80") $75 (81 - 115")
2. United Airlines
2009 AQR Score: -1.43
Now that the merger with Continental Airlines is official, United can turn its attention to improving customer service. United received a score of "about average" in the J.D. Power 2010 North America Airline Satisfaction Study but it placed last in passenger satisfaction in the American Customer Satisfaction Index. According to the SeatGuru survey, United joins American Airlines and US Airways as one of the three worst airlines for meals and rude flight attendants. In addition, the Air Travel Consumer Reports places this airline second in consumer complaints (behind Delta), averaging 1.82 per 100,000 enplanements in 2010.
Domestic Baggage Fees:
v1st Bag: $25
2nd Bag: $35
3rd Bag: $100
Overweight Bags: $100 (51 - 100 lbs)
Oversized Bags: $100 (larger than 62")
1. Delta
2009 AQR Score: -1.73
Delta had the worst AQR among major airlines with a -1.73, and a couple of its regional airlines did even worse (see Comair and Atlantic Southeast below). It also had the largest drop in passenger satisfaction in the American Customer Satisfaction Index. According to the Air Travel Consumer Reports, Delta was number one in delays for major airlines (78 percent of flights arriving on time in the 12-month period ending August 2010) and first in consumer complaints (averaging 2.23 per 100,000 enplanements in 2010). Also, make sure to note Delta's baggage fees below, as they can get quite painful for those hauling heavy and/or large cargo.
Domestic Baggage Fees:
1st Bag: $25 ($23 if checked online)
2nd Bag: $35 ($32 if checked online)
3rd Bag: $125
Overweight Bags: $90 (51 - 70 lbs) $175 (71 - 100 lbs)
Oversized Bags: $175 (larger than 63 - 80") $300 (larger than 81 - 115")
10-27-2010, 09:19 AM
No longer cares
Joined APC: Mar 2008
Position: 767er Captain
Posts: 12,109
As the good ol boy Ricky Bobby say's "if you ain't first, your last."
America's Meanest Airlines
By Hamooda Shami
Grad Student 2007 / Flickr
More from USNews.comMore from Yahoo! TravelA lot of the time it begins with the airports: dizzying parking garages, overpriced food and a series of long lines have a way of making even the most serene travelers a little bit agitated. And that's even before the airplane leaves the ground. So it's easy to see how poor service from an airline can put the finishing touches on a ruined day -- long check-in lines, flight delays, lost luggage, baggage fees and general rudeness have a way of doing that. Not to mention the scary food (at least it used to be free scary food).
Based on the Airline Quality Rating (AQR) Report, which covers 18 domestic carriers, here is a list of the airlines that could stand to do the most work on making their customers happy. The report's conclusions are based on surveys of airline industry experts, with positive and negative values assigned to different elements in airline quality. Several common complaint areas were factored in -- including on-time arrival, mishandled baggage, delays and involuntary denied boardings -- the scores of which were then calculated to produce an overall quality score. We also took a look at a number of other sources, including the American Customer Satisfaction Index and the Air Travel Consumer Reports by the U.S. Department of Transportation. Regional airlines are ranked separately because of their tendency to score lower.
Worst Major Airlines
5. US Airways
2009 AQR Score: -1.19 While US Airways improved five percent in passenger satisfaction according to the American Customer Satisfaction Index, they were one of three airlines cited as having the rudest flight attendants and serving the worst food, in a survey conducted by SeatGuru last year. Additionally, US Airways received a below-average score in the J.D. Power 2010 North America Airline Satisfaction Study.
Domestic Baggage Fees:
1st Bag: $25
2nd Bag: $35 3rd Bag: $100
Overweight Bags: $50 Extra (51 - 70 lbs) $100 Extra (71 - 100 lbs)
Oversized Bags: $100 Extra (larger than 62")
4. American Airlines
2009 AQR Score: -1.25
American Airlines has an Airline Quality Rating (AQR) of -1.25 -- which isn't awful, but where its reputation takes the hardest hit is with its regional airline, American Eagle (more on it later).
This year AA has had frequent incidents of mishandled baggage with an average of 4.07 reports per 1,000 passengers, according to the Air Travel Consumer Reports (this is the worst rating among the major airlines in the study). SeatGuru's survey named American Airlines as one of the three airlines that have the rudest flight attendants and the worst food.
Domestic Baggage Fees:
1st Bag: $25
2nd Bag: $35
3rd Bag: $100
Overweight Bags: $50 (51 - 70 lbs) $100 (71 - 100 lbs)
Oversized Bags: $150 (larger than 62")
3. Alaska Airlines
2009 AQR Score: -1.39
Alaska Airlines has an Airline Quality Rating (AQR) of -1.39, which can be partially attributed to the airline's high number of mishandled baggage reports. According to Air Travel Consumer Reports, the airline averaged 3.98 incidents per 1,000 passengers last year. However, Alaska Airlines did a stellar job when it came to delays, with 88 percent of its flights having on-time arrivals (in the 12-month period ending August 2010).
Domestic Baggage Fees:
1st Bag: $20
2nd Bag: $20
3rd Bag: $20
Overweight Bags: $50 (51 - 100 lbs)
Oversized Bags: $50 (63 - 80") $75 (81 - 115")
2. United Airlines
2009 AQR Score: -1.43
Now that the merger with Continental Airlines is official, United can turn its attention to improving customer service. United received a score of "about average" in the J.D. Power 2010 North America Airline Satisfaction Study but it placed last in passenger satisfaction in the American Customer Satisfaction Index. According to the SeatGuru survey, United joins American Airlines and US Airways as one of the three worst airlines for meals and rude flight attendants. In addition, the Air Travel Consumer Reports places this airline second in consumer complaints (behind Delta), averaging 1.82 per 100,000 enplanements in 2010.
Domestic Baggage Fees:
v1st Bag: $25
2nd Bag: $35
3rd Bag: $100
Overweight Bags: $100 (51 - 100 lbs)
Oversized Bags: $100 (larger than 62")
1. Delta
2009 AQR Score: -1.73
Delta had the worst AQR among major airlines with a -1.73, and a couple of its regional airlines did even worse (see Comair and Atlantic Southeast below). It also had the largest drop in passenger satisfaction in the American Customer Satisfaction Index. According to the Air Travel Consumer Reports, Delta was number one in delays for major airlines (78 percent of flights arriving on time in the 12-month period ending August 2010) and first in consumer complaints (averaging 2.23 per 100,000 enplanements in 2010). Also, make sure to note Delta's baggage fees below, as they can get quite painful for those hauling heavy and/or large cargo.
Domestic Baggage Fees:
1st Bag: $25 ($23 if checked online)
2nd Bag: $35 ($32 if checked online)
3rd Bag: $125
Overweight Bags: $90 (51 - 70 lbs) $175 (71 - 100 lbs)
Oversized Bags: $175 (larger than 63 - 80") $300 (larger than 81 - 115")
America's Meanest Airlines
By Hamooda Shami
Grad Student 2007 / Flickr
More from USNews.comMore from Yahoo! TravelA lot of the time it begins with the airports: dizzying parking garages, overpriced food and a series of long lines have a way of making even the most serene travelers a little bit agitated. And that's even before the airplane leaves the ground. So it's easy to see how poor service from an airline can put the finishing touches on a ruined day -- long check-in lines, flight delays, lost luggage, baggage fees and general rudeness have a way of doing that. Not to mention the scary food (at least it used to be free scary food).
Based on the Airline Quality Rating (AQR) Report, which covers 18 domestic carriers, here is a list of the airlines that could stand to do the most work on making their customers happy. The report's conclusions are based on surveys of airline industry experts, with positive and negative values assigned to different elements in airline quality. Several common complaint areas were factored in -- including on-time arrival, mishandled baggage, delays and involuntary denied boardings -- the scores of which were then calculated to produce an overall quality score. We also took a look at a number of other sources, including the American Customer Satisfaction Index and the Air Travel Consumer Reports by the U.S. Department of Transportation. Regional airlines are ranked separately because of their tendency to score lower.
Worst Major Airlines
5. US Airways
2009 AQR Score: -1.19 While US Airways improved five percent in passenger satisfaction according to the American Customer Satisfaction Index, they were one of three airlines cited as having the rudest flight attendants and serving the worst food, in a survey conducted by SeatGuru last year. Additionally, US Airways received a below-average score in the J.D. Power 2010 North America Airline Satisfaction Study.
Domestic Baggage Fees:
1st Bag: $25
2nd Bag: $35 3rd Bag: $100
Overweight Bags: $50 Extra (51 - 70 lbs) $100 Extra (71 - 100 lbs)
Oversized Bags: $100 Extra (larger than 62")
4. American Airlines
2009 AQR Score: -1.25
American Airlines has an Airline Quality Rating (AQR) of -1.25 -- which isn't awful, but where its reputation takes the hardest hit is with its regional airline, American Eagle (more on it later).
This year AA has had frequent incidents of mishandled baggage with an average of 4.07 reports per 1,000 passengers, according to the Air Travel Consumer Reports (this is the worst rating among the major airlines in the study). SeatGuru's survey named American Airlines as one of the three airlines that have the rudest flight attendants and the worst food.
Domestic Baggage Fees:
1st Bag: $25
2nd Bag: $35
3rd Bag: $100
Overweight Bags: $50 (51 - 70 lbs) $100 (71 - 100 lbs)
Oversized Bags: $150 (larger than 62")
3. Alaska Airlines
2009 AQR Score: -1.39
Alaska Airlines has an Airline Quality Rating (AQR) of -1.39, which can be partially attributed to the airline's high number of mishandled baggage reports. According to Air Travel Consumer Reports, the airline averaged 3.98 incidents per 1,000 passengers last year. However, Alaska Airlines did a stellar job when it came to delays, with 88 percent of its flights having on-time arrivals (in the 12-month period ending August 2010).
Domestic Baggage Fees:
1st Bag: $20
2nd Bag: $20
3rd Bag: $20
Overweight Bags: $50 (51 - 100 lbs)
Oversized Bags: $50 (63 - 80") $75 (81 - 115")
2. United Airlines
2009 AQR Score: -1.43
Now that the merger with Continental Airlines is official, United can turn its attention to improving customer service. United received a score of "about average" in the J.D. Power 2010 North America Airline Satisfaction Study but it placed last in passenger satisfaction in the American Customer Satisfaction Index. According to the SeatGuru survey, United joins American Airlines and US Airways as one of the three worst airlines for meals and rude flight attendants. In addition, the Air Travel Consumer Reports places this airline second in consumer complaints (behind Delta), averaging 1.82 per 100,000 enplanements in 2010.
Domestic Baggage Fees:
v1st Bag: $25
2nd Bag: $35
3rd Bag: $100
Overweight Bags: $100 (51 - 100 lbs)
Oversized Bags: $100 (larger than 62")
1. Delta
2009 AQR Score: -1.73
Delta had the worst AQR among major airlines with a -1.73, and a couple of its regional airlines did even worse (see Comair and Atlantic Southeast below). It also had the largest drop in passenger satisfaction in the American Customer Satisfaction Index. According to the Air Travel Consumer Reports, Delta was number one in delays for major airlines (78 percent of flights arriving on time in the 12-month period ending August 2010) and first in consumer complaints (averaging 2.23 per 100,000 enplanements in 2010). Also, make sure to note Delta's baggage fees below, as they can get quite painful for those hauling heavy and/or large cargo.
Domestic Baggage Fees:
1st Bag: $25 ($23 if checked online)
2nd Bag: $35 ($32 if checked online)
3rd Bag: $125
Overweight Bags: $90 (51 - 70 lbs) $175 (71 - 100 lbs)
Oversized Bags: $175 (larger than 63 - 80") $300 (larger than 81 - 115")
10-27-2010, 09:20 AM
:-)
Joined APC: Feb 2007
Posts: 7,339
I wonder what those numbers would look like if you exclude the New York operations.
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