Herkflyr

I mostly agree...but I hope that you also realize the opposite is also true. Know how many "more jobs" we would create if we mandated a 50 hour cap, so we could "force" the company to hire more pilots for all the "new positions" such a restrictive cap would require?...NONE. Because such a cap would cripple the company right out of existence.

So the trick is to find the happy medium. We need to have a system with strong pay protection and work rules for the trips as we fly them, with some incentive for guys to fly a little extra on their days off, if they so wish, without mandating it for those who don't want to, without utterly hosing the reserves, and without allowing guys to fly 100 hours a month every month just "because they can" while we got guys furloughed.

For what it's worth, I think we are pretty close to the ideal setup now, though we can always fine tune it.

Cycle Pilot

How does JetBlue get the Port Authority to pay $620M of their $700M new terminal and we're paying all of the costs with ours? Is the Port Authority picking up any of the costs associated with this new terminal or are we footing the entire bill ourselves?

Lifeisgood

1. That's because Chuck Schumer likes jetBlue. The democrats believe that lowcost carriers support will land them the vote of poor people. Probably smart, unfortunatly we all have to pay for their support with our taxes - poor or rich.

2. Not sure on the second answer.

Ferd149

Looks like the Amish are working!!

This bodes well for everything else, IT really is a priority.

Ferd

A Delta Airlines app is on the way

Ferd149

I clicked on one of the links on the IPhone app article and it took me to this posting on a frequent flyer board. Interesting "stuff"...........

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I shared a wonderful two hours this AM with the DL exec and STL station chief....Here are some highlights.

STL-specific
*DCA x4 starts next month. LAX and BOS are on the planning board as possible future destinations.

*Moving to D concourse is definitely not happening anytime soon, if ever. It's walled off and in deplorable condition per exec.

*SC Light appears to not just be a rumor...location TBD as are the amenities. STL will be among the first SCL clubs.

*Recharge Stations are probably coming...either in the open space near StarBucks/A3 or down at A8.

*The secondary SkyPriority and Alaska ticket counters will be located at the old NW counter. DL staff will handle AS ticket/gate ops.

OVERALL
*Guest service is not just something they're saying on paper. DL is specifically focusing improving the experience of SPriority pax. They are trying to bring the NW culture of offering superior service to DL where they formerly used a 'one size fits all' attitude towards guest svc. The exec specifically told me that 5% of DL fliers make up about 25% of their revenue. He recognizes this and wants to capture this market for DL. This explains why many Captains and FA's are individually thanking F pax.

*Delta.com is in the process of a MAJOR overhaul....a completely new website is coming soon. DL hired an IT exec from Target stores and, along with the former NW IT exec (her name escapes me, sorry) they are going to be bringing a very exciting new product. He told me some features but I'm sworn to secrecy. He admits that DL.com was inferior to NWA.com but that they did not have time to use NW platform.

*An iPhone app is in the pipeline and is expected to be released very soon.

*A possible benefit to DM's who formerly held NW WC LT memberships.

*Possible additional "Job Well Done" certs. I was told they limit to 3 per person because some pax formerly gave ALL their certs to the same employee. Since the employees submit the certs online now, they are considering a way to limit the #/frequency of certs that can be issued by the same pax to same employee.

*I mentioned my two primary gripes with SMiles: low availability of Int'l flights (specifically Asia) and the lack of a true SWU. Both of these issues are being considered. The exec was non-committal but he is aware that there are some issues with being competitive with UA and AA.

*This exec purchases his own tickets on DL.com and always flies commercial. He stated his OWN frustrations with DL.com and how even HE thinks it's unacceptable in terms of functionality. He shared a couple amusing stories of FA's that frequently do not recognize him when he travels outside of ATL.

Overall, I found this exec to be a 'normal guy'. There was no aura of elitism and he lacked the starched collar attitude that one might expect from a person his position. He *insisted* that I personally email him ANYTIME I have an observation, both positive and negative, about my experiences with DL. When I told him I didn't want to bother him with anything other than a significant problem/praise, he stated he wanted all my feedback. He explained how he'd simply forward my email to the correct dept in order to have it used to enhance the hard/soft product DL offers.

I'm no DL KoolAid drinker (few exNW Plats have that issue) but I admit that I'm on board with DL and what they're trying to do. They ARE making serious efforts to improve all aspects of the customer experience. Any company that has one of their top 5 execs come spend two hours with me listening to both my praise and complaints is one that has earned my business.
hockeystl is online now Reply With Quote

Superpilot92

Delta Air Lines - Airline Tickets and Airfare to Worldwide Destinations already looks different, alot better imho

Ferd149

It does look nice. I wonder how accurate the "show seats" function is?

Ferd <-------always thinking like a commuter

Ferd149

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Ferd149

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forgot to bid

PBS is calling...... they want you to know, what happens on PBS stays on PBS unless you hit SUBMIT