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Old 06-20-2010, 02:00 PM
  #41091  
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Originally Posted by Scoop
Lets face it - Legacy FA's as a group do not stack up favorably against LCC FA's. I realize that there are many outstanding legacy FA's out there, but on average, they are much older, much more surly (mostly with good reason) and far less enthusiastic then the younger FA's. Most Legacy FA's have taken huge benefit hits in BK, have had more responsibility dumped on them etc. LCC Fa's have generally not had to deal with much of this.

So here we are in a service industry, and a good deal of our front line employees who interact with our customers are not very happy - is it any wonder our survey ratings are in the dumps. We can make PAs until we turn blue, we can fly a stellar flight with a smooth touchdown etc but if the FAs do not interact positively with the customers it aint gonna matter.

Oh and we are not even in the same league as some of the international carriers who are not barred from discrimination in hring. "Why yes, we are hiring, says AnyAsia airline - are you female, single, smoking hot, bi-lingual with a sunny disposition and under 30?" If not don't bother applying.

Scoop
Agreed. And not putting in their employee # so they can't get their dime a leg LFA pay, etc just turns us into self fulfilling prophecies and adds to the spiral to the bottom.

Plus........NWA I mean Delta hires young, hot, bi-lingual with sunny disposition Asians too (for Asia) They just aren't EXACTLY the same height as Korean or Asiaiana.

JMHO
Ferd
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Old 06-20-2010, 02:02 PM
  #41092  
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Originally Posted by reddog25
Oh mighty leftseatedness.....they are not there to wait on you. Need something? Pick up the interphone and ask!

And not your problem? Gimme a break. Due to the limited IT of DAL, they require the pilots to put their employee number in so that they can get paid what they rate, and you say not my problem?

Let me guess....you're on your second wife?
Could not agree more. With that attitude you will be lucky if you get fed at all much less a P** break. They are not there to serve you. They are there for the safety of our customers and to provide a service to our HVC. Get over it.
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Old 06-20-2010, 02:08 PM
  #41093  
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Originally Posted by Scoop
Lets face it - Legacy FA's as a group do not stack up favorably against LCC FA's. I realize that there are many outstanding legacy FA's out there, but on average, they are much older, much more surly (mostly with good reason) and far less enthusiastic then the younger FA's. Most Legacy FA's have taken huge benefit hits in BK, have had more responsibility dumped on them etc. LCC Fa's have generally not had to deal with much of this.

So here we are in a service industry, and a good deal of our front line employees who interact with our customers are not very happy - is it any wonder our survey ratings are in the dumps. We can make PAs until we turn blue, we can fly a stellar flight with a smooth touchdown etc but if the FAs do not interact positively with the customers it aint gonna matter.

Scoop
That's the reason why drastic employee cuts almost never pay off for a company. It looks good "on paper" to the bean counters, but the reality is that it does more damage than good.

It's the difference in management mentality between viewing employees as a cost item and viewing them as one of the most important assets to the company. This is a management problem that I do not see getting fixed with the current mentality we have in the executive suites on Virginia Ave.
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Old 06-20-2010, 02:39 PM
  #41094  
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Originally Posted by Scoop
Lets face it - Legacy FA's as a group do not stack up favorably against LCC FA's. I realize that there are many outstanding legacy FA's out there, but on average, they are much older, much more surly (mostly with good reason) and far less enthusiastic then the younger FA's. Most Legacy FA's have taken huge benefit hits in BK, have had more responsibility dumped on them etc. LCC Fa's have generally not had to deal with much of this.

So here we are in a service industry, and a good deal of our front line employees who interact with our customers are not very happy - is it any wonder our survey ratings are in the dumps. We can make PAs until we turn blue, we can fly a stellar flight with a smooth touchdown etc but if the FAs do not interact positively with the customers it aint gonna matter.

Oh and we are not even in the same league as some of the international carriers who are not barred from discrimination in hring. "Why yes, we are hiring, says AnyAsia airline - are you female, single, smoking hot, bi-lingual with a sunny disposition and under 30?" If not don't bother applying.

Scoop
So true Scoop. You are 100% dead on accurate. We pilots are truly not front line employees. It is the FA's who have the biggest impact on customers. What we do in the front of the bus is just taken for granted and perfection from us is totally expected no matter what. I could probably write a boring book on this subject, but the hiring criteria for most majors for FA's is and always has been much higher than the LCC's. The relatively short term LCC FA's virtually have nothing vested. No college, no work experience, no long term employment, etc. Although much higher pay, no delusions of having a pension. Many of the LCC FA's don't view their jobs as long term. Many of the LCC FA's were not even born when most of our international FA's were hired. They have yet to go through disappoint after disappointment year after year like the majors. DId you know that the DAL FA's now have 6:30 minute sits without being able to ask for a room? Are you jackin me? I wonder if the DAL FA's will jump aboard the union train. Ya think? My DAL FA wife who is fit and trim was totally steamed when they removed the PC weight restrictions. I remember when the fat chicks returned to the line. THAT WAS A SAD DAY! Amplifying your point: I beleive Jap airlines require their FA's to retire by age 26.
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Old 06-20-2010, 03:38 PM
  #41095  
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question for you line holders:

I have always been a reserve guy (I live in base), but have been bidding a line recently for the extra money. Can someone in the know give me a quick and dirty on the Bank system.

I looked at my Time Card for July in I crew, and noticed 5 hours had been moved to my bank. After consulting the contract, i found in section 12 where they automatically take 5 hours from your check and put it in your bank when your credit exceeds 80 hours.

My question is: what is this Bank for? I saw in the contract about buying Vacation days, but is that all it's for? I'm asking because I picked up a trip because I need the extra money. Now, all that extra money has gone to my Bank. Last month i credited 97.5 hrs and they didn't take the 5 hours out, so I guess I'm confused on this whole thing. Do I have any way of getting that 5 hours of pay? Or did I add a trip onto my schedule for nothing?

Thanks very much for any info. I'll keep searching thru the contract but I can't find any info on the Bank other than what's mentioned in Section 12.
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Old 06-20-2010, 04:03 PM
  #41096  
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I think straight pay over 80 automatically goes to fill a negative bank.
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Old 06-20-2010, 04:15 PM
  #41097  
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Originally Posted by Ferd149

I haven't flown with a south FA crew, so I can't say one way or the other. But, maybe we are both looking for something to be wrong?

Ferd
For Ferd's sake, lets play the stereotype game. There seems to be a big difference between FA's between all of the bases because not only is it different bases but it is different airlines (Pan Am, Western). So throw out the stereotypes even though we all know there are exceptions to the rules both good and bad, heck, if you want to say you thought XYZ FA's would be bad but turned out good then you can post it... weenie.

It'd be good for us all, otherwise us DALS guys are going to look at all NWA FA's and assume their one group when in reality, you guys know that the differences.

We'll start with Waves, what do you think of FA's at your base?

What else are we going to do tonight?

Okay, putting out stereotypes are wrong, just like being a racist is wrong, unless you make it funny and end with a "its funny because its racist" like this SNL skit on the "The Office" from Japan:
Hulu - Saturday Night Live: Digital Short: The Japanese Office

Just trying.
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Old 06-20-2010, 04:22 PM
  #41098  
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So, I'm stuck in DTW, unable to commute home for my single X day tomorrow. Tomorrow about noon would be a great time for one of you guys to sick-out from a FRA trip, or any other sweet trip for that matter.
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Old 06-20-2010, 04:56 PM
  #41099  
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Originally Posted by volav8r1
question for you line holders:

I looked at my Time Card for July in I crew, and noticed 5 hours had been moved to my bank. After consulting the contract, i found in section 12 where they automatically take 5 hours from your check and put it in your bank when your credit exceeds 80 hours.

My question is: what is this Bank for? I saw in the contract about buying Vacation days, but is that all it's for? I'm asking because I picked up a trip because I need the extra money. Now, all that extra money has gone to my Bank. Last month i credited 97.5 hrs and they didn't take the 5 hours out, so I guess I'm confused on this whole thing. Do I have any way of getting that 5 hours of pay? Or did I add a trip onto my schedule for nothing?
First, if you need the 5 hours now, go in to eCrew and request a 5 hour withdrawal out of your bank, you can draw it down to -30 hours anytime.

The reason that last month did not automatically put money in the bank may be that some of what you did may have been "pay no credit items." I have noticed that some things like IA's, or GS pay that way. You can check your time card page to see this, it will have a column for credit, and a column for pay.

Another thing to remember, is that your bank is in hours, and not dollars. If you draw out hours now you will be paid at your current rate, but if you change to a higher paying position you will be paying yourself back at a higher rate. Not sure what side of the merger brought you here, but this is a subtle difference from the fNWA bank system.
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Old 06-20-2010, 05:18 PM
  #41100  
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Originally Posted by maddogmax
Could not agree more. With that attitude you will be lucky if you get fed at all much less a P** break. They are not there to serve you. They are there for the safety of our customers and to provide a service to our HVC. Get over it.
T's disposition may be a bit .... well , harsh,...but, I take exception to the above.

Our meals are a contractually negotiated item. Not up for discussion whether we get fed or not. $$ were given up somewhere to get them. It's absolutely NOT up to the F/A's whether they are going to feed us or not. It happens to be their job if the flight meets the criteria.

Secondly, a "P** break" is a safety of flight issue. If I need to come out, I'm comin' out. End of story. Of course I don't abuse it and 99% of the time, do it on the normal break-swap-out. But domestic or international, it is absolutely NOT up to the cabin crew when I'm goin' to the head.
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