Any "Latest & Greatest" about Delta?
04-19-2010, 03:12 PM
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Joined APC: Jun 2007
Position: Legacy FO
Posts: 4,105
Well let's see how the year of the customer goes... When your worst there is only one direction to go!! 
Flying Hassle Free
Air traveler frustrations have become big press. Among recent incidents: Film director Kevin Smith took to Twitter in February to complain after Southwest deemed him “too fat to fly;” over the course of a year, musician Dave Carroll created three music videos about United breaking his guitar; and an American Airlines passenger blogged about how a fellow traveler’s request for orange juice escalated into a warning that he was violating federal law. According to the AQR, complaints have actually decreased -- 1.15 per 10,000 passengers in 2008 to 0.97 in 2009 – but that only reflects complaints to the Department of Transportation, Headley says. Problems reported solely to the airline aren’t reported. There’s also no way to tell how many were successfully resolved.
Who rated best in the survey for hassle-free travel?
* Best: Southwest. The airline had just 0.21 complaints per 100,000 passengers and was also voted a traveler favorite two years running in the AQR Consumer Satisfaction survey, Headley says. “They must be resolving problems to keep people coming back,” he says. Southwest and JetBlue are tops with consumers using SmarterTravel.com, too. “Those two airlines seem to come out on top,” Banas says.
* Worst: Delta, with 1.96 complaints per 100,000 passengers. That’s well above the average 0.97. (To put it in perspective, the next-worst, United, had a rate of 1.34.) Delta did not respond to a request for comment.
Read more: Best Airlines for 4 Types of Fliers (Page 2 of 2) at SmartMoney.com http://www.smartmoney.com/Spending/Travel/Best-Airlines-for-4-Types-of-Fliers/?page=2#ixzz0lYaclvOu
Flying Hassle Free
Air traveler frustrations have become big press. Among recent incidents: Film director Kevin Smith took to Twitter in February to complain after Southwest deemed him “too fat to fly;” over the course of a year, musician Dave Carroll created three music videos about United breaking his guitar; and an American Airlines passenger blogged about how a fellow traveler’s request for orange juice escalated into a warning that he was violating federal law. According to the AQR, complaints have actually decreased -- 1.15 per 10,000 passengers in 2008 to 0.97 in 2009 – but that only reflects complaints to the Department of Transportation, Headley says. Problems reported solely to the airline aren’t reported. There’s also no way to tell how many were successfully resolved.
Who rated best in the survey for hassle-free travel?
* Best: Southwest. The airline had just 0.21 complaints per 100,000 passengers and was also voted a traveler favorite two years running in the AQR Consumer Satisfaction survey, Headley says. “They must be resolving problems to keep people coming back,” he says. Southwest and JetBlue are tops with consumers using SmarterTravel.com, too. “Those two airlines seem to come out on top,” Banas says.
* Worst: Delta, with 1.96 complaints per 100,000 passengers. That’s well above the average 0.97. (To put it in perspective, the next-worst, United, had a rate of 1.34.) Delta did not respond to a request for comment.
Read more: Best Airlines for 4 Types of Fliers (Page 2 of 2) at SmartMoney.com http://www.smartmoney.com/Spending/Travel/Best-Airlines-for-4-Types-of-Fliers/?page=2#ixzz0lYaclvOu
04-19-2010, 03:17 PM
Gets Weekends Off
Joined APC: Feb 2008
Position: Urban chicken rancher.
Posts: 6,070
FINALLY!!!!!!!!!!!!!!!
I'm finished with World Wide Ops in the LMS. Good review I guess, but Dear Momma Delta.........your graphics S**k (I'm sure it's a loading problem from Delta to the NWA LMS, but geeze). They are either out of focus or too small to read. Then when you blow them up, (ie charts) you can't see where your at. But, at least the charts etc took forever to load.......even on a fast cable connection. Now that we are all done, I'm sure they don't care as everyone else will do it in class with their checkout.
Where in ICrew is the critique? Oh yeah, they won't care. Everyone else will do it in the classroom.
Rant over...........I'm sure (removed so I don't get flagged for flamebait) has a comment or two.
I'm finished with World Wide Ops in the LMS. Good review I guess, but Dear Momma Delta.........your graphics S**k (I'm sure it's a loading problem from Delta to the NWA LMS, but geeze). They are either out of focus or too small to read. Then when you blow them up, (ie charts) you can't see where your at. But, at least the charts etc took forever to load.......even on a fast cable connection. Now that we are all done, I'm sure they don't care as everyone else will do it in class with their checkout.
Where in ICrew is the critique? Oh yeah, they won't care. Everyone else will do it in the classroom.
Rant over...........I'm sure (removed so I don't get flagged for flamebait) has a comment or two.
For the critique, Personnel > Training / VTS > Electronic Critique
They need to read it. Most guys blow it off but I know the training guys want to hear it (from personal experience).
PS Don't fly east, there's a volcano messing things up.
04-19-2010, 03:20 PM
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Joined APC: Feb 2008
Position: Urban chicken rancher.
Posts: 6,070
OR, SWA's average flight is 1.3. Ours can be anywhere from that to 14.0. Lots more time to "f" things up on longer flights. I fly SWA a lot as a pax, going from SoCal to NorCal to see my inlaws. Things are no different. I think their pax have set the bar so low nobody gets hot and bothered.
04-19-2010, 03:22 PM
No longer cares
Joined APC: Mar 2008
Position: 767er Captain
Posts: 12,109
04-19-2010, 03:23 PM
Gets Weekends Off
Joined APC: Apr 2008
Position: LAX ERA
Posts: 3,457
Of course there is a volcano........I have my first CDG next month. I think my mom is still in good with the big guy, maybe she can do something for me.
Guess the company is going to send a ATL and NYC (I have two trips) seeing eye FOs along as the JAFA (you would call him the RP) to keep us out of trouble. Smart, very smart
But, then back to my comfort zone and a world away from Iceland..........Saipan late in May. Wish "The Pacific" was covering it during the HBO series.
Last edited by Ferd149; 04-19-2010 at 03:40 PM.
04-19-2010, 04:00 PM
Gets Weekends Off
Joined APC: Feb 2008
Position: Urban chicken rancher.
Posts: 6,070
T, I haven't been in years and can't give you specifics from a DAL perspective...but, I love Prague. Great beer, great food.
04-19-2010, 04:40 PM
veut gagner à la loterie
Joined APC: Apr 2008
Position: Light Chop
Posts: 23,286
Thanks, I think I'll just cut and paste my APC rant
Of course there is a volcano........I have my first CDG next month. I think my mom is still in good with the big guy, maybe she can do something for me.
Guess the company is going to send a ATL and NYC (I have two trips) seeing eye FOs along as the JAFA (you would call him the RP) to keep us out of trouble. Smart, very smart
But, then back to my comfort zone and a world away from Iceland..........Saipan late in May. Wish "The Pacific" was covering it during the HBO series.
Of course there is a volcano........I have my first CDG next month. I think my mom is still in good with the big guy, maybe she can do something for me.
Guess the company is going to send a ATL and NYC (I have two trips) seeing eye FOs along as the JAFA (you would call him the RP) to keep us out of trouble. Smart, very smart
But, then back to my comfort zone and a world away from Iceland..........Saipan late in May. Wish "The Pacific" was covering it during the HBO series.
You'll be able to spot him in the crew room very easily. As you come down the hallway he'll be in this position waiting for you:
I'd spend the time going east discussing Europe and west discussing Saipan and that crazy ex-pat Bar. If he talks. Sometimes he doesn't talk. He just stares.
Last edited by forgot to bid; 04-19-2010 at 04:54 PM.
04-19-2010, 04:48 PM
veut gagner à la loterie
Joined APC: Apr 2008
Position: Light Chop
Posts: 23,286
Another article on the computer models of the ash cloud:
FT.com / Brussels - Air ban led by flawed computer models
How's our terminal look in JFK? Is it a bedlham?
Has anyone visited Bedlham on a LHR overnight?
FT.com / Brussels - Air ban led by flawed computer models
How's our terminal look in JFK? Is it a bedlham?
Has anyone visited Bedlham on a LHR overnight?
04-19-2010, 04:58 PM
On Reserve
Joined APC: Aug 2009
Position: Motor City Bus Driver
Posts: 22
Here is a story for all of those flying engine-by-wire airplanes about a Cathay Pacific A330-300 that had engine freeze at 70%, the end result was landing with the other engine at idle and 230 kt touchdown speed. They did the landing right but the speed was too much and it blew 6 tires. It wouldn't have happened if it was a DC9 or elongated magnificient DC9-88.
Cathay A330 in high-energy landing had dual engine problem
The article isn't clear whether the 'idle engine' was operating properly (idle set on purpose) or if it was also malfunctioning. I'd think that with landing assured, and the 'idled' engine operating normally, the checklist/crew would call for shutting down the '70% engine', allowing for a more normal landing. (Done outside the marker.) I realize changing controls from one side to the other might be tricky, but the results would be better than a high-speed touchdown and fuseplug-melting landing, IMMHO.
Cathay A330 in high-energy landing had dual engine problem
The article isn't clear whether the 'idle engine' was operating properly (idle set on purpose) or if it was also malfunctioning. I'd think that with landing assured, and the 'idled' engine operating normally, the checklist/crew would call for shutting down the '70% engine', allowing for a more normal landing. (Done outside the marker.) I realize changing controls from one side to the other might be tricky, but the results would be better than a high-speed touchdown and fuseplug-melting landing, IMMHO.
Interesting to see results of investigation. Maybe just a Rolls-Royce Trent 700 glitch. DAL A330's have Pratt and Whitney 4168A's.
04-19-2010, 05:08 PM
Gets Weekends Off
Joined APC: Apr 2008
Position: LAX ERA
Posts: 3,457
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