Scoop

T,

It is more complicated than that. Yes we are in a service industry, but we are labor. It is managements job to provide good service and a great management team should be able to provide great service.

Part of what a good or great management team will do includes keeping morale high among the front line personnel. If morale drops because of actions taken by management it should be no surprise to anyone that service will deteriorate in a service industry.

This is one thing we currently have to a much greater degree than our main completion UAL and AMR. Morale at DAL is very high for most of us, hopefully it will remain high, but if management goes into C-2015 and tries to drag it out or feels there is no need to improve Pilot compensation - moral will probably suffer.

As far as the ME carriers go - we will never be able to compete with them because the playing field is not even. They are allowed to discriminate - we are not. I imagine that if we could require our cabin crew to be under 30, smoking hot, and single it might help. But more important than the physical characteristics are the attitudes. Many of these employees come from Nations with very little economic opportunity, these gals feel like they won the lottery when they are hired and they basically did.

Happy workers make it easy to provide good service. Happy, smoking hot workers makes it even easier.

Scoop

Carl Spackler

You're exactly correct.

Now what's the goal of a union?

Carl

Timbo

Go look at number 19 on it, he's not too junior, on the second page of awards, and working 15 days in a row, for 76hrs!

Maybe he bid it that way but still...

Going2Baja

F/O's can wait 72+ hours. UGH!!

Baja.

Mesabah

Morale is so low, you can do anything to this group, and they don't care. We have concessionary LOA's every few months here to keep the operation going. When I ask why the union keeps doing it, it's so they can "keep it going long enough, for people to get out."

What I wonder, is who is going to take our flying next year when this place shuts down, who can absorb 100+ aircraft. They are spending millions on refurbishing 30ish 200's, those will go straight to the desert. That billion plus they spent on new aircraft: Straight to the desert next year.

tsquare

I don't disagree with any of what you said, (except that is partially OUR job to ensure good customer service) and you know that I probably despise the ME carriers only slightly less than you (a debatable point actually). I absolutely agree that it will be up to management to ensure the morale remains high going forward, and a great C15 will do that. My post was specifically addressing Purple's contention that doing anything beyond the contract does nothing for us as a whole and only benefits management. Frankly, it is like the before takeoff announcement. Doing what's required only is certainly acceptable, but as a passenger it is really nice to know that the pilots recognize that you are back there. (I am fully expecting to get an earful over this). It is just a nice touch to say something about the weather, the climbout, the time enroute, welcome aboard... anything in addition to the sterile "book" announcement. Let them know there is something besides an automoton up front. Fire away Purple, I can hardly wait.

tsquare

Why don't you agree with it? Is that a bad thing?

Scoop

T,

I agree with everything you say, especially what is bolded.

Scoop

tsquare

Management decisions aside, what would it take to improve morale there? (Stupid question, but are you at Endeavor? Or where are you? PM me if you don't want to say)

I am interested in knowing why you are getting concessionary LOAs at this juncture. I would think, that on simple supply and demand, that your position would be strengthening each day as your captains blast off the top.

Alan Shore

Backdoor the reasons report and see what he bid. Looks like he bid for 1-15 and 28-30 off, and got most of it.