All 5 Stages

1 word: Feces Show.

3 days into this and schedules are not updating until after we've acquired lodging and transportation ... which ain't easy. Pilot lounges PACKED with pilots waiting until FDP, or they get too frustrated.

On night 1, nobody was answering ops frequency because the radios don't work. Seriously?

A5S

cencal83406

complete meltdown is an annual rite of passage here.

hockeypilot44

This has happened before. They’ll even put a number on it when it’s over. Guessing $200 million loss.

SideSticker

Have they announced TigerTeam2 yet?

Hubcapped

i get its tough. I get that when sh1t gets sideways people do the best they can.

this is my problem:
weve had this happen before. Last time We went through the no comm phase where crews could not communicate with anyone. Why the hell did they not have a plan in place to stand up emergency reaction teams so we can communicate our positions and get data flowing between us and tracking. Dont make it voluntary, you make it part of getting the job. You want to work here? Well when we sound the horn EVERYONE must come in and we plus up on servers and phone lines.

i hope someone gets fired for this because honestly this slow recovery is on us rn. Half the problem is tracking cant track crews rn. The company had no idea where myself and FO were for a good 20 hours. We had an far violation that stayed on our schedule which i could not execute, thus missing a quick fix i saw but couldn’t communicate to anyone. So dumb

DryClutch

The cross-divisional team is deep diving into all the FCR's as we speak. Also sort of humerous to browse the SkyHub threads and see all the pilots posting that they have the one solution to fix this entire thing if they could just get ahold of tracking......The internet broke, the only thing that will "fix" this is the passage of time.

ancman

I’ll be impressed if they ever move past the denial phase of “this is a vendor problem” to “this is a Delta problem”. So far all of their comms suggest that they are still convinced of the former.

m3113n1a1

The problem is that even during good times getting a hold of tracking or scheduling is still difficult. You have a tiny bit of weather in the north east and you're waiting an hour or more to get through to them. THEN once you finally do and they update your rotation, you have to wait for crew accomodations to actually assign a hotel. Which could take another hour or more to get through to them. And that's during normal times. During meltdowns or actual huge weather caused IROPs it's half a day to multiple days to get through to anyone. It's unacceptable and something with Delta's processes need to change. But I'm just a pilot.

tennisguru

We have ~17k pilots. Say, maybe 7k are at work on any given day as a conservative estimate. Roughly 28k FAs, so maybe 13k working.

That’s 20k crew members out in the system every day. How many crew trackers/schedulers do we have working a normal shift? 20-30? 40 maybe? That works when most of those 20k are on time and on their original rotations. But man once the snowball starts it’s just a wholly inadequate amount.

Vsop

the recovery is pretty pathetic. I thought we learned in 2016ish that it’s best to just cancel the whole thing and stick everyone into rest. Then rebuild the whole airline. This rolling put out of the fire strategy that kinda works with weather or other “normal” IROPs doesn’t seem to work in A-bomb situations.

I’m now on over 2 hours since I sent crew assist a message. It has yet to even be assigned to someone.