ohaiyo

Yeah, we will see. I know contracts are important, but no contract should allow you to cyberattack a US company and get away with causing billions of dollars in damage.

StoneQOLdCrazy

Can crowdstrike can pay several billion in damages?

of course not.

and hiring a high profile attorney is just a cynical ploy to save face for their own abysmal IT failures.

highly transparent. Someone is on the hot seat. I’m looking at you, Bastian

hockeypilot44

This post aged well.

Hotel Kilo

I'll start this off by first saying I am by no means a company man.

We, Delta Airlines, were not at fault for this. We, Delta Airlines, did our best to accomodate our paying customers given the severity of the situation (many here I don't think understand how deep this bad software update affected our systems). We paid for rooms, tickets, food, rental cars and are still in the process of paying out claims made for the disruptions to our pax as they file them (much easier to do than CONCUR BTW).

EB was correct in what he said. When you are negligent, and make no mistake Crowd Strike was, then you should be accountable. Free "consulting" is not going to cut it. Crowd Strike pushed an untested update. To not just us, but the world. You focus on us, but this event was very far reaching with many impacts to many many people outside the air line industry. We (air line indstry) get the news becasue that's the play today and what gets clicks. Granny getting her gall bladder surgery cancelled due to the techincal outage does not. Neither does the guy going in for bypass surgery or the car wreck victim needing emergency brain surgery to relieve pressure on their brain. All of this happened, to many, all across the globe as a result fo the bugged software from Crowd Strike. We are not the only company looking at litigation.

You may not be an EB fan, but to blame that software meltdown on the company (and thus him according to your logic) is pushing it a bit far. What you can blame them for is the fact to this date, we still do not have an effective efficient means to communicate to/from mecca with the operational folks on the line during these events. That has been highlighted as a weakness in the last 4 major meltdowns we've had over the recent years. That needs to be fixed. The rest? We need our pound of flesh out of Crowd Strike.

StoneQOLdCrazy

Delta is one of hundreds of companies in dozens of industries looking for their “pound of flesh.”
there won’t be enough “flesh” to go around.

and surely Crowdstike’s lawyers will point out that delta’s lack of recovery is delta’s and only delta’s fault.

Gspeed

Oh, so it was our fault.

ohaiyo

Shack.

There is no way. Aboslutely no way this software was tested in any robust or real way. That it wouldn't have affected a single Windows system in CrowdStrike's test stack is impossible, given the scale of impact it had once it got into the wild. The fact of the matter is this "event," for all practical purposes, is indistinguishable from a massive, intentional cyber attack. That it was an "oopsie" we had a problem, is inexcusable. If a company has this ability to affect the commerce and transportation system to this degree but "can't pay" then guess what, they need to be regulated more strictly. Last time I checked, they had a market cap of around $74B. So there's plenty of "flesh" to go around. And if there isn't enough money to make it right, well that's what lengthy prison sentences are for.

ohaiyo

I'd be willing to consider a payment plan.

demon llama

But I need cash NOW!

877-CASHNOW

Hotel Kilo

For the root cause? No way.

For the still lack of ability to effectively and efficeintly communicate with line crews - yes.

There's a difference.