IT outage
07-25-2024, 07:57 AM
#321
Gets Weekends Off
Joined APC: Dec 2013
Posts: 2,301
07-25-2024, 08:24 AM
#322
Gets Weekends Off
Joined APC: Dec 2007
Posts: 5,591
I guess I’m not seeing how it matters. The fix for the Crowdstrike issue was not a secret and was known early Friday. The fix was not hard to implement. Every single computer with this issue should have been back up within hours on Friday. This wasn’t just an issue at airlines, it affected almost every company in the world running Microsoft/Crowdstrike. So not only do we standout among our airline peers we are standing out among every corporation in the world. How many other corporations did you read about on Monday still having issues?
07-25-2024, 08:38 AM
#323
Line Holder
Joined APC: Jun 2015
Position: NB A
Posts: 69
How many times do we need to suffer through similar F-ups and not put the investment in to fix our systems and processes? When does the board demand accountability?
I'm sick of being the guy with gold braid on my hat facing the angry hordes. This time, I didn't. Polo shirt in public. If our board, C suite and execs won't perform in their roles, why should I? Straight up leadership failure.
I'm sick of being the guy with gold braid on my hat facing the angry hordes. This time, I didn't. Polo shirt in public. If our board, C suite and execs won't perform in their roles, why should I? Straight up leadership failure.
07-25-2024, 09:01 AM
#324
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Joined APC: Dec 2013
Posts: 2,301
I read throught the fix. It isn't hard. Support can walk any normal person through the fix for a desktop over the phone. Most IT departments had servers back up Friday AM. The fix was not hard. I don't know the workings of the systems Delta has running on their servers. I'm just saying getting workstations and servers back up and running was not a hard fix. I have worked in IT, support and software development, although I haven't worked with MS since the late 90's (most companies don't run their ops critical systems on Microsoft anymore anyway - Delta should probably start there to fix their issues).
Last edited by Nantonaku; 07-25-2024 at 09:12 AM.
07-25-2024, 10:10 AM
#326
Gets Weekends Off
Joined APC: Jul 2023
Posts: 206
I read throught the fix. It isn't hard. Support can walk any normal person through the fix for a desktop over the phone. Most IT departments had servers back up Friday AM. The fix was not hard. I don't know the workings of the systems Delta has running on their servers. I'm just saying getting workstations and servers back up and running was not a hard fix. I have worked in IT, support and software development, although I haven't worked with MS since the late 90's (most companies don't run their ops critical systems on Microsoft anymore anyway - Delta should probably start there to fix their issues).
07-25-2024, 10:19 AM
#327
Gets Weekends Off
Joined APC: Dec 2013
Posts: 2,301
It doesn’t matter, they had ways to get around it with keys and had a fix Friday anyway:
https://techcommunity.microsoft.com/...g/ba-p/4196959
So when did they get the servers back up (the servers not their services)?
https://techcommunity.microsoft.com/...g/ba-p/4196959
So when did they get the servers back up (the servers not their services)?
07-25-2024, 12:32 PM
#328
Gets Weekends Off
Joined APC: Apr 2018
Posts: 3,237
Airlines are gonna airline and will always suffer from chronic underinvestment and poor staffing and totally poop the bed during IROPs every couple of years.. it's a fact of life unfortunately. However what was alarming to me during this one was the amount of pilots in the FB groups basically saying they were willing to waive parts of our PWA to try to salvage some of the operation. This is not okay and I hope ALPA publishes something educational on the topic in the near future.
07-25-2024, 12:47 PM
#330
Gets Weekends Off
Joined APC: Jul 2023
Posts: 206
It doesn’t matter, they had ways to get around it with keys and had a fix Friday anyway:
https://techcommunity.microsoft.com/...g/ba-p/4196959
So when did they get the servers back up (the servers not their services)?
https://techcommunity.microsoft.com/...g/ba-p/4196959
So when did they get the servers back up (the servers not their services)?
Anyway, it wasn't the fix that was the problem, it was getting the crew tracking system back in sync with reality after it crashed. That just takes manpower, that we didn't have enough of.
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