IT outage
07-24-2024, 11:00 AM
#301
Gets Weekends Off
Joined APC: Jun 2011
Posts: 134
all hands on back nine
Running an airline on bank hours during the biggest IROP in history did not help. Crazy to see CP offices empty after 6pm and on the weekends. And then no word from management until late Monday/Tuesday. If they had taken this problem seriously on Saturday it would have been cleaned up by Monday. It needed to be all hands on deck over the weekend, not on Tuesday.
Flipping pancakes, restocking the ice cream, and sending out 3 snarky emails is a full weekday of work. Expecting an RD and his Chiefs to lead from the front is too big an ask.
but it sure was a great day for golf on Sunday!
07-24-2024, 11:01 AM
#302
Gets Weekends Off
Joined APC: Dec 2013
Posts: 2,303
07-24-2024, 11:45 AM
#303
Gets Weekends Off
Joined APC: Feb 2008
Posts: 19,595
Very Bad optics, you send a proxy to represent Delta. You stay at the HQ and terminals.
07-24-2024, 02:35 PM
#304
Gets Weekends Off
Joined APC: Sep 2017
Posts: 120
During the Spring Break 2016 (2017?) melt down, he spent the first two days of that debacle with "High Value Customers" at the Master's in Augusta. Once the Master's ended, he summonned a Delta Private Jet to fly him back to his office. His home office. The one in Palm Beach.
He is garbage. His only redeeming quality is that he surrounds himself with very good people.
07-24-2024, 02:43 PM
#305
On Reserve
Joined APC: Jul 2024
Posts: 12
Oh, come on. He's getting better.
During the Spring Break 2016 (2017?) melt down, he spent the first two days of that debacle with "High Value Customers" at the Master's in Augusta. Once the Master's ended, he summonned a Delta Private Jet to fly him back to his office. His home office. The one in Palm Beach.
He is garbage. His only redeeming quality is that he surrounds himself with very good people.
During the Spring Break 2016 (2017?) melt down, he spent the first two days of that debacle with "High Value Customers" at the Master's in Augusta. Once the Master's ended, he summonned a Delta Private Jet to fly him back to his office. His home office. The one in Palm Beach.
He is garbage. His only redeeming quality is that he surrounds himself with very good people.
07-24-2024, 03:32 PM
#306
Gets Weekends Off
Joined APC: Mar 2024
Posts: 221
07-24-2024, 04:04 PM
#307
Gets Weekends Off
Joined APC: Jan 2023
Posts: 1,520
Your words are correct, but this scenario was an expected challenge. We've had IT outages before, other airlines have had outages, it is an expected scenario. Pilots train for a variety of emergencies because although rare, they are expected challenges. FAs regularly train on evacuating an airplane because it is an expected challenge. It is a failure of epic proportion that our managment team doesn't train to the same standard as the front line employees.
EB and his subordinates need to revisit their B school reading list. "Anti Fragile" by Nassim Taleb had to be on the list somewhere.
EB and his subordinates need to revisit their B school reading list. "Anti Fragile" by Nassim Taleb had to be on the list somewhere.
Listen, when 100% of your front line operational computer systems all take a dump at the same exact time - the magnitude of this is lost on many here - no book by Taleb is gonna help.
This was akin to a cyber attack, albeit an "innocent" one. The very group hired to protect our systems from such events, ironically was the very source of this system wide crash
I've seen the magnitude at how far this affected our systems, which are pretty robust compared to many other places. Rebuilding the operation from basic scratch in a little under 4 days was pretty impressive to watch.
As in the past our ability to communicate between credws and Mecca and back must be fixed. We seen this many, many times before in previous melts, let's hope they get the message - finally.
07-24-2024, 04:05 PM
#308
Gets Weekends Off
Joined APC: Apr 2007
Posts: 4,614
How much experience do you have using different AI tools? Have you tried it to create music or images? What about as a replacement for Google/Bing search? How about proofreading? Try a few simple prompts. There are many useful ways it can augment human performance. AI won't replace humans anytime soon, but humans who know how to use AI will replace the ones who don't.
07-24-2024, 05:12 PM
#309
Moderator
Joined APC: Jul 2006
Posts: 5,807
So did every other airline read a different version of the book than Ed did?
Last edited by crewdawg; 07-25-2024 at 02:36 AM.
07-24-2024, 05:12 PM
#310
Gets Weekends Off
Joined APC: Jul 2014
Position: MD88
Posts: 1,418
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