Originally Posted by Boatbuilder

Just submitted a Concur expense report. This will be interesting. Arrived ATL 8 hours late on day 5 of a trip (last day). Obviously missed commute flignt home. Booked a + space seat on the last flight out to SAV, which of course cancelled.
Attempted contact with tracking, duty pilot, crew assist via phone and EFB. Crickets.
No hotels available. No rental cars either. Thought I wonder what a Lyft would charge from ATL to SAV? $280. Seems pretty reasonable, especially considering what was going on. Got home @ 0245.
Awaiting the companies response and I expect to visit the CPO after the denial.

Originally Posted by sailingfun

I have zero knowledge of what the company might have put out for commuting home with the IT outage. I do know that expense report claims that fall completely outside the norm or are not contractual and can be viewed as a attempt at fraud. I know of a Delta pilot terminated for a expense report claim. If it had not been a IT screwup and you were late getting back and your now booked PS aircraft mechanicaled would you be comfortable with that claim? If so would it be acceptable to purchase a ticket on another airline and expense it? Expensing anything and assuming that if the company denies it your fine might be a stretch. I would run everything by the union and follow their advice.
I would also throughly document your attempts to get hotel space. Screenshot your phone log.

Originally Posted by Trip7

Citi estimates the IT outage costs at $500m.

*Comparing Delta's Recent IT Meltdown and Southwest's Holiday Meltdown*

Here's a comparison of the two meltdowns:

- *Duration of Disruptions*
- Delta's IT meltdown: lasted for over five days, with thousands of flight cancellations worldwide ¹.
- Southwest's Holiday meltdown: lasted for 10 days, with 16,900 flights canceled and over two million passengers stranded during the 2022 Christmas holiday and into the New Year ².
- *Number of Cancellations*
- Delta's IT meltdown: over 7,000 flights canceled over four days ³.
- Southwest's Holiday meltdown: 16,900 flights canceled ².
- *Passengers Affected*
- Delta's IT meltdown: over half a million passengers affected ³.
- Southwest's Holiday meltdown: over two million passengers stranded ².
- *Financial Impact*
- Delta's IT meltdown: no official financial impact disclosed ¹.
- Southwest's Holiday meltdown: cost the company close to $1 billion, with a $140 million civil penalty and over $600 million in refunds and reimbursements ³ ².
- *Causes*
- Delta's IT meltdown: caused by a CrowdStrike update ¹.
- Southwest's Holiday meltdown: caused by antiquated scheduling technology and winter storms ³.

Originally Posted by CBreezy

Delta's IT meltdown was *started* by Crowdstrike but was absolutely caused and exacerbated by antiquated scheduling technology. United and American were equally affected by Crowdstrike but only we had a meltdown

Originally Posted by Trip7

From Perplexity AI:

How much would it cost to update Delta Air Lines operations related IT to a modern system?

Updating Delta Air Lines' operations-related IT to a modern system would likely be a significant financial undertaking. While specific costs are not detailed in the search results, industry experts suggest that such upgrades are necessary due to frequent technology issues and the competitive landscape. Airlines typically face high costs for IT modernization because of their complex operations and regulatory requirements. Additionally, tight profit margins often make shareholders hesitant to approve large expenditures on backend systems. Therefore, the cost could be substantial, potentially running into hundreds of millions of dollars.

Originally Posted by PilotJ3

Hundreds of million of dollars for IT or hundreds of million of dollars wasted in an operation that just burned a lot of pax and employees?

Pay now or pay later…we need to evolve. Better IT and more pilot bases.

Originally Posted by Trip7

IT is working on a the new system. It takes years to create one that can handle an airline the size of Delta. It's not something that can happen overnight
Given the scale and complexity of airline operations, a complete IT modernization would likely take several years. A reasonable estimate might be 3-5 years for full implementation, considering the need for careful planning, phased rollouts, and minimal disruption to ongoing operations.

Originally Posted by Trip7

From Perplexity AI:

How much would it cost to update Delta Air Lines operations related IT to a modern system?

Updating Delta Air Lines' operations-related IT to a modern system would likely be a significant financial undertaking. While specific costs are not detailed in the search results, industry experts suggest that such upgrades are necessary due to frequent technology issues and the competitive landscape. Airlines typically face high costs for IT modernization because of their complex operations and regulatory requirements. Additionally, tight profit margins often make shareholders hesitant to approve large expenditures on backend systems. Therefore, the cost could be substantial, potentially running into hundreds of millions of dollars.

Originally Posted by Trip7

IT is working on a the new system. It takes years to create one that can handle an airline the size of Delta. It's not something that can happen overnight
Given the scale and complexity of airline operations, a complete IT modernization would likely take several years. A reasonable estimate might be 3-5 years for full implementation, considering the need for careful planning, phased rollouts, and minimal disruption to ongoing operations.