IT outage
#262
Just submitted a Concur expense report. This will be interesting. Arrived ATL 8 hours late on day 5 of a trip (last day). Obviously missed commute flignt home. Booked a + space seat on the last flight out to SAV, which of course cancelled.
Attempted contact with tracking, duty pilot, crew assist via phone and EFB. Crickets.
No hotels available. No rental cars either. Thought I wonder what a Lyft would charge from ATL to SAV? $280. Seems pretty reasonable, especially considering what was going on. Got home @ 0245.
Awaiting the companies response and I expect to visit the CPO after the denial.
Attempted contact with tracking, duty pilot, crew assist via phone and EFB. Crickets.
No hotels available. No rental cars either. Thought I wonder what a Lyft would charge from ATL to SAV? $280. Seems pretty reasonable, especially considering what was going on. Got home @ 0245.
Awaiting the companies response and I expect to visit the CPO after the denial.
#263
Gets Weekends Off
Joined APC: Feb 2008
Posts: 19,599
I have zero knowledge of what the company might have put out for commuting home with the IT outage. I do know that expense report claims that fall completely outside the norm or are not contractual and can be viewed as a attempt at fraud. I know of a Delta pilot terminated for a expense report claim. If it had not been a IT screwup and you were late getting back and your now booked PS aircraft mechanicaled would you be comfortable with that claim? If so would it be acceptable to purchase a ticket on another airline and expense it? Expensing anything and assuming that if the company denies it your fine might be a stretch. I would run everything by the union and follow their advice.
I would also throughly document your attempts to get hotel space. Screenshot your phone log.
I would also throughly document your attempts to get hotel space. Screenshot your phone log.
Last edited by sailingfun; 07-24-2024 at 06:14 AM.
#264
Gets Weekends Off
Joined APC: Jan 2008
Posts: 1,341
I have zero knowledge of what the company might have put out for commuting home with the IT outage. I do know that expense report claims that fall completely outside the norm or are not contractual and can be viewed as a attempt at fraud. I know of a Delta pilot terminated for a expense report claim. If it had not been a IT screwup and you were late getting back and your now booked PS aircraft mechanicaled would you be comfortable with that claim? If so would it be acceptable to purchase a ticket on another airline and expense it? Expensing anything and assuming that if the company denies it your fine might be a stretch. I would run everything by the union and follow their advice.
I would also throughly document your attempts to get hotel space. Screenshot your phone log.
I would also throughly document your attempts to get hotel space. Screenshot your phone log.
#266
Gets Weekends Off
Joined APC: Feb 2008
Posts: 19,599
What he did makes sense to me as it likely saved the company money. It might not make sense to someone in accounting. One thing I learned both in the military and working for private companies is be very careful with expensed items.
#267
Line Holder
Joined APC: Sep 2023
Posts: 41
Things are much improved today so far. FlightAware currently shows 47 cancellations for Wednesday, which has held stable since earlier this morning. Virtually all of them appear to be RONs from outstations.
#268
#269
Gets Weekends Off
Joined APC: Jul 2023
Posts: 209
I have zero knowledge of what the company might have put out for commuting home with the IT outage. I do know that expense report claims that fall completely outside the norm or are not contractual and can be viewed as a attempt at fraud. I know of a Delta pilot terminated for a expense report claim. If it had not been a IT screwup and you were late getting back and your now booked PS aircraft mechanicaled would you be comfortable with that claim? If so would it be acceptable to purchase a ticket on another airline and expense it? Expensing anything and assuming that if the company denies it your fine might be a stretch. I would run everything by the union and follow their advice.
I would also throughly document your attempts to get hotel space. Screenshot your phone log.
I would also throughly document your attempts to get hotel space. Screenshot your phone log.
#270
Citi estimates the IT outage costs at $500m.
*Comparing Delta's Recent IT Meltdown and Southwest's Holiday Meltdown*
Here's a comparison of the two meltdowns:
- *Duration of Disruptions*
- Delta's IT meltdown: lasted for over five days, with thousands of flight cancellations worldwide ¹.
- Southwest's Holiday meltdown: lasted for 10 days, with 16,900 flights canceled and over two million passengers stranded during the 2022 Christmas holiday and into the New Year ².
- *Number of Cancellations*
- Delta's IT meltdown: over 7,000 flights canceled over four days ³.
- Southwest's Holiday meltdown: 16,900 flights canceled ².
- *Passengers Affected*
- Delta's IT meltdown: over half a million passengers affected ³.
- Southwest's Holiday meltdown: over two million passengers stranded ².
- *Financial Impact*
- Delta's IT meltdown: no official financial impact disclosed ¹.
- Southwest's Holiday meltdown: cost the company close to $1 billion, with a $140 million civil penalty and over $600 million in refunds and reimbursements ³ ².
- *Causes*
- Delta's IT meltdown: caused by a CrowdStrike update ¹.
- Southwest's Holiday meltdown: caused by antiquated scheduling technology and winter storms ³.
*Comparing Delta's Recent IT Meltdown and Southwest's Holiday Meltdown*
Here's a comparison of the two meltdowns:
- *Duration of Disruptions*
- Delta's IT meltdown: lasted for over five days, with thousands of flight cancellations worldwide ¹.
- Southwest's Holiday meltdown: lasted for 10 days, with 16,900 flights canceled and over two million passengers stranded during the 2022 Christmas holiday and into the New Year ².
- *Number of Cancellations*
- Delta's IT meltdown: over 7,000 flights canceled over four days ³.
- Southwest's Holiday meltdown: 16,900 flights canceled ².
- *Passengers Affected*
- Delta's IT meltdown: over half a million passengers affected ³.
- Southwest's Holiday meltdown: over two million passengers stranded ².
- *Financial Impact*
- Delta's IT meltdown: no official financial impact disclosed ¹.
- Southwest's Holiday meltdown: cost the company close to $1 billion, with a $140 million civil penalty and over $600 million in refunds and reimbursements ³ ².
- *Causes*
- Delta's IT meltdown: caused by a CrowdStrike update ¹.
- Southwest's Holiday meltdown: caused by antiquated scheduling technology and winter storms ³.
Thread
Thread Starter
Forum
Replies
Last Post