IT outage
07-22-2024, 06:54 AM
#161
Gets Weekends Off
Joined APC: Jan 2023
Posts: 1,520
The situation is dire out there. Worst I've seen at Delta. We are so far down the rabbit hole that a reset my be required. I don't know what windows based crew tracking software we use but if that's the root cause of this it needs to be replaced immediately. Plenty of Pilots and FAs are available but we can't piece them together with airplanes to get the operation moving.
Again, the issue ends up being timely comms between our crews out there and tracking scheduling.
This is a known problem we've seen it before but nothing has been really done to remedy it.
Perhaps this event will be a catalyst for some real change in that regard
07-22-2024, 06:55 AM
#162
On Reserve
Joined APC: Jul 2024
Posts: 12
The situation is dire out there. Worst I've seen at Delta. We are so far down the rabbit hole that a reset my be required. I don't know what windows based crew tracking software we use but if that's the root cause of this it needs to be replaced immediately. Plenty of Pilots and FAs are available but we can't piece them together with airplanes to get the operation moving.
Anyone know what the over/under is for millions in revenue lost over the last 72 hours? I'm guessing we're around $400 million.
07-22-2024, 06:58 AM
#163
Roll’n Thunder
Joined APC: Oct 2009
Position: Pilot
Posts: 3,836
The situation is dire out there. Worst I've seen at Delta. We are so far down the rabbit hole that a reset my be required. I don't know what windows based crew tracking software we use but if that's the root cause of this it needs to be replaced immediately. Plenty of Pilots and FAs are available but we can't piece them together with airplanes to get the operation moving.
07-22-2024, 07:02 AM
#164
Gets Weekends Off
Joined APC: Jul 2022
Posts: 930
No United does not have nearly the infestation we have with Microsoft
Our issue now is comms. Like it always is during these meltdowns. With the software being down, they lost a good day and a half of decent tracking data they are trying to sort thru now. Crews not being able to timely communicate to tracking and or scheduling is now the larger issue. One that's been like that since, well ever.
Question is, will this finally be the catalyst to get some change. I don't know the answer to that
Our issue now is comms. Like it always is during these meltdowns. With the software being down, they lost a good day and a half of decent tracking data they are trying to sort thru now. Crews not being able to timely communicate to tracking and or scheduling is now the larger issue. One that's been like that since, well ever.
Question is, will this finally be the catalyst to get some change. I don't know the answer to that
On day 1 (Friday), United cancelled or delayed 83% of its schedule. Delta cancelled or delayed 81% of its schedule. The initial impact of the CrowdStrike update was nearly identical at both carriers.
On day 2, United cancelled or delayed 54% of its schedule. Delta 81%.
On day 3, United cancelled or delayed 35%. Delta 80%.
As of day 4 (today), United is at 4%. We’re at 32% (and increasing rapidly).
The data points to the same first day impact at both airlines, followed by United rapidly outpacing us with their recovery.
Last edited by ancman; 07-22-2024 at 07:13 AM.
07-22-2024, 07:17 AM
#165
Gets Weekends Off
Joined APC: Feb 2022
Posts: 171
Judging by the amount of parked airplanes across the world. I'd say you're probably in the ballpark.
Buh bye profit sharing
07-22-2024, 07:22 AM
#166
Gets Weekends Off
Joined APC: Jan 2020
Position: 330B
Posts: 130
Folks, this is not a normal IROP or even systems failure. $400 million is nothing. This event and the repercussions will likely cause us to lose money for third and fourth quarter.
07-22-2024, 07:24 AM
#167
On Reserve
Joined APC: Jul 2024
Posts: 12
Good point. I wonder how many customers will book away from Delta in the coming months. Thanks Ed!
07-22-2024, 08:02 AM
#169
Gets Weekends Off
Joined APC: Jun 2022
Posts: 1,437
I have first hand knowledge that the occ will respond on flight family confirming a new gameplan (uber). Verifying that both capt and FO are good to execute, give the green light that they will coordinate with tracking, snd then not 10 minutes later tracking sends a random deadhead reroute that left a trip uncovered and thus cnx. Even the occ can’t communicate expeditiously with tracking.
tough times, look after your crew, watch far violations cause they will still hang YOU the captain if something happens and you weren’t 100 percent legal
tough times, look after your crew, watch far violations cause they will still hang YOU the captain if something happens and you weren’t 100 percent legal
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