IT outage
07-22-2024, 04:15 AM
#131
Gets Weekends Off
Joined APC: Jul 2010
Posts: 3,371
One of the larger issues is getting crews in place specifically commuters to their base(s). The decision was forced on management early on and they finally acquiesced to PS. The issue, and one of things they need to fix, is that when booking PS and the flight is at capacity one must go to crew scheduling or work thru pilot assist to have your listing created. That is the broken part. When the company invokes PS due to IROP, pilots and FAs should not have to work thru CS or PA to book a seat. That piece needs to be removed for situations when management gives PS out due to IROP. That extra step for our pilots and FAs to work thru is causing many missed commutes as the response time back is very very slow if non existent.
07-22-2024, 04:47 AM
#134
Gets Weekends Off
Joined APC: Jan 2023
Posts: 1,520
That's not the solution they are looking at. A simple rules change to permit commuters to NOT have to get in contact with CS or PA to book a seat on a capacity flight is an easy fix.
DOT has declared this a "controllable" incident, which means air lines are on the hook.
I fail to see how they concluded this when the issue was buggy software update from Crowd strike that was the causal factor. The updates are automatically pushed with no testing done prior to their deployment. That's a huge foul. We've got thousands of affected computers and servers that have required a lengthy manual reboot process to un f#@$& this mess they (crowd strike) is responsible for.
DOT has declared this a "controllable" incident, which means air lines are on the hook.
I fail to see how they concluded this when the issue was buggy software update from Crowd strike that was the causal factor. The updates are automatically pushed with no testing done prior to their deployment. That's a huge foul. We've got thousands of affected computers and servers that have required a lengthy manual reboot process to un f#@$& this mess they (crowd strike) is responsible for.
07-22-2024, 04:51 AM
#135
Gets Weekends Off
Joined APC: Jan 2008
Posts: 1,341
07-22-2024, 04:51 AM
#136
Gets Weekends Off
Joined APC: Jan 2019
Posts: 872
Getting close to 700 cancellations for today and it's barely 8:00am.
This is such an embarressment. There's no other way to describe it. Have you guys checked out Reddit? Not only is Delta getting torched left and right but there's videos of Atlanta and someone should honestly send in the Red Cross.
This is such an embarressment. There's no other way to describe it. Have you guys checked out Reddit? Not only is Delta getting torched left and right but there's videos of Atlanta and someone should honestly send in the Red Cross.
07-22-2024, 04:54 AM
#138
On Reserve
Joined APC: Jul 2024
Posts: 12
Just like if there is a pilot or FA strike looming , why doesn't the FAA or government step in with technical and personnel assistance. I'm not a big fan of current administration or have a lot of faith in them but gee wiz, someone needs to do something. Wasn't there investigations and oversight into Southwest ? Obviously that was a bigger deal but.....
07-22-2024, 04:57 AM
#139
Gets Weekends Off
Joined APC: Jul 2008
Posts: 5,016
This has happened before and will happen again. It happens to every single airline. Southwest year and a half ago over holidays, Jetblue’s Valentine’s day massacre, etc.
The problem is never fixed while they tell us next time will be different. It never is. This one is unique because it’s taking so long to recover from.
The problem is never fixed while they tell us next time will be different. It never is. This one is unique because it’s taking so long to recover from.
07-22-2024, 05:02 AM
#140
Gets Weekends Off
Joined APC: Feb 2022
Posts: 658
But to each their own. I’m done with you all on this conversation. See what you want to see.
Last edited by FangsF15; 07-22-2024 at 06:13 AM. Reason: Civility/Insult
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