Any "Latest & Greatest about Delta?" Part 2
#2831
#2833
Gets Weekends Off
Joined APC: Jun 2015
Posts: 1,778
Since Arcos+ took over 9/5 I haven’t received any Arcos notifications, emails or phone calls of a GS. I can open Arcos and see that one has gone out, see my place in the coverage ladder….but I haven’t been able to select accept/decline as I’m not receiving the notification. Called CS, spend 20 min and no resolution., they transferred me to Pilot assist…another 15 min…. No resolution, yet another GS goes out to someone JR to me and my phone, Arcos+ & email silent. I’ve checked my settings, un-installed/re-installed, erased the previous Arcos…everything in the trouble shooting guide….nada.
ideas???
ideas???
#2834
Line Holder
Joined APC: Dec 2021
Posts: 94
#2836
Gets Weekends Off
Joined APC: Jun 2015
Posts: 1,778
On Arcos+:
1) Are you signed in?
2) Do you see your phone in “devices” for callout enabled.
3) Are you on the latest version? 23.36.2023…………..
Only other thing I can think of:
On deltanet, search for CNO Crew Notification and make sure nothing weird is set limiting do not calls. Shouldn’t make a difference, but couldn’t hurt to check.
1) Are you signed in?
2) Do you see your phone in “devices” for callout enabled.
3) Are you on the latest version? 23.36.2023…………..
Only other thing I can think of:
On deltanet, search for CNO Crew Notification and make sure nothing weird is set limiting do not calls. Shouldn’t make a difference, but couldn’t hurt to check.
#2837
Moderator
Joined APC: Dec 2007
Position: DAL 330
Posts: 7,014
Not a real fix but if you see something that works for you select auto accept and auto acknowledge in I-crew. This obviously will not solve your problem but can score you a GS while you are troubleshooting.
Scoop
Scoop
#2838
I still received a callout on the old ARCOS app this am, so it's certainly not deactivated. I just went and switched the ARCOS+ app after reading your post. Did you follow the instructions from deltanet? Do you have anything in the account info for devices and e-mails?
#2839
Gets Weekends Off
Joined APC: Oct 2017
Posts: 402
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