Any "Latest & Greatest about Delta?" Part 2

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09-08-2023, 06:50 PM

#2831

FangsF15

Moderator

Joined APC: Sep 2011

Posts: 4,969

Quote:

Originally Posted by Softheborder

no, no phone call or email either…nothing

Sorry, I see that now. Check your setup per the instructions on Deltanet, maybe?? If you were getting calls before, and not now, it sounds like a more fundamental issue. ARCOS+ has been in use for months.

09-08-2023, 07:03 PM

#2832

Softheborder

Line Holder

Joined APC: Dec 2021

Posts: 94

Quote:

Originally Posted by FangsF15

Are you getting the phone call?

no, no phone call or email either…nothing

09-08-2023, 08:12 PM

#2833

Planetrain

Gets Weekends Off

Joined APC: Jun 2015

Posts: 1,778

Quote:

Originally Posted by Softheborder

Since Arcos+ took over 9/5 I haven’t received any Arcos notifications, emails or phone calls of a GS. I can open Arcos and see that one has gone out, see my place in the coverage ladder….but I haven’t been able to select accept/decline as I’m not receiving the notification. Called CS, spend 20 min and no resolution., they transferred me to Pilot assist…another 15 min…. No resolution, yet another GS goes out to someone JR to me and my phone, Arcos+ & email silent. I’ve checked my settings, un-installed/re-installed, erased the previous Arcos…everything in the trouble shooting guide….nada.

ideas???

Sorry if this sounds like “is the computer plugged in?” But do you have “do not call” hours set in your PCS template? Is your GS in “AUG31” month?

09-08-2023, 09:26 PM

#2834

Softheborder

Line Holder

Joined APC: Dec 2021

Posts: 94

Quote:

Originally Posted by Planetrain

Sorry if this sounds like “is the computer plugged in?” But do you have “do not call” hours set in your PCS template? Is your GS in “AUG31” month?

no & yes. This was not an issue until 9/5 when they deactivated the original Arcos.

09-09-2023, 04:06 AM

#2835

asacimesp

Gets Weekends Off

Joined APC: Sep 2014

Position: 737B

Posts: 378

Quote:

Originally Posted by Softheborder

no & yes. This was not an issue until 9/5 when they deactivated the original Arcos.

ummm….you keep saying that. ARCOS doesn’t switch over until October 5th though.

09-09-2023, 04:14 AM

#2836

Planetrain

Gets Weekends Off

Joined APC: Jun 2015

Posts: 1,778

On Arcos+:
1) Are you signed in?
2) Do you see your phone in “devices” for callout enabled.
3) Are you on the latest version? 23.36.2023…………..

Only other thing I can think of:
On deltanet, search for CNO Crew Notification and make sure nothing weird is set limiting do not calls. Shouldn’t make a difference, but couldn’t hurt to check.

09-09-2023, 04:20 AM

#2837

Scoop

Moderator

Joined APC: Dec 2007

Position: DAL 330

Posts: 7,014

Not a real fix but if you see something that works for you select auto accept and auto acknowledge in I-crew. This obviously will not solve your problem but can score you a GS while you are troubleshooting.

Scoop

09-09-2023, 05:20 AM

#2838

crewdawg

Moderator

Joined APC: Jul 2006

Posts: 5,888

Quote:

Originally Posted by Softheborder

no & yes. This was not an issue until 9/5 when they deactivated the original Arcos.

I still received a callout on the old ARCOS app this am, so it's certainly not deactivated. I just went and switched the ARCOS+ app after reading your post. Did you follow the instructions from deltanet? Do you have anything in the account info for devices and e-mails?