Thanks UPS (Freight)
09-06-2011, 05:11 PM
#1
Gets Weekends Off
Thread Starter
Joined APC: Mar 2011
Posts: 218
Thanks UPS (Freight)
Never thought I'd actually be uttering those words, but after my latest experience with UPS (Freight), I just had to say Bravo Zulu (Good Job!)
Last Thursday, I ordered, via the internet, a very large portable generator. With no tax and free shipping, the cost was about 15% less than I could find a similar unit locally, and that didn't include the fact that locally, because of last weeks' hurricane, there was not a single generator to be had, regardless of size.
After I ordered the unit, I called customer service to ask them how they shipped, and when could I expect the generator. They told me that they would ship that day (last Thursday), via UPS, and I should go on-line to see when UPS would deliver it. Well, I've not had good luck with things arriving via UPS in the past, and when I told the customer service agent this, she said that in fact it was not UPS, but UPS Freight. I was very skeptical until the next morning, when I received a phone call from the UPS Freight folks, telling me that my shipment was en-route and could we set up a date and time to receive it. We set up the date as 9/6 and the time window they needed was 6 hours, so we agreed that noon to 6PM would work.
Today at 5 minutes to noon, up pulled the UPS Freight truck, and before I could get out of the house, the driver had unloaded the 400 pound generator and was wheeling it towards my garage. After we brought it inside, he and I unwrapped it and inspected it for problems. When we found none, I signed his receipt and thought he'd leave immediately. But that was not the case. He helped me undo all the strapping and even helped lift the unit up so that I could put a pallet under it. Then we shot the bull for perhaps another 10 minutes.
Anyway, it was a terrific experience, so again, Thanks UPS (Freight.)
Last Thursday, I ordered, via the internet, a very large portable generator. With no tax and free shipping, the cost was about 15% less than I could find a similar unit locally, and that didn't include the fact that locally, because of last weeks' hurricane, there was not a single generator to be had, regardless of size.
After I ordered the unit, I called customer service to ask them how they shipped, and when could I expect the generator. They told me that they would ship that day (last Thursday), via UPS, and I should go on-line to see when UPS would deliver it. Well, I've not had good luck with things arriving via UPS in the past, and when I told the customer service agent this, she said that in fact it was not UPS, but UPS Freight. I was very skeptical until the next morning, when I received a phone call from the UPS Freight folks, telling me that my shipment was en-route and could we set up a date and time to receive it. We set up the date as 9/6 and the time window they needed was 6 hours, so we agreed that noon to 6PM would work.
Today at 5 minutes to noon, up pulled the UPS Freight truck, and before I could get out of the house, the driver had unloaded the 400 pound generator and was wheeling it towards my garage. After we brought it inside, he and I unwrapped it and inspected it for problems. When we found none, I signed his receipt and thought he'd leave immediately. But that was not the case. He helped me undo all the strapping and even helped lift the unit up so that I could put a pallet under it. Then we shot the bull for perhaps another 10 minutes.
Anyway, it was a terrific experience, so again, Thanks UPS (Freight.)
09-06-2011, 06:38 PM
#2
Gets Weekends Off
Joined APC: Aug 2006
Posts: 3,931
I usually just give the guy a couple of beers for the road!
09-08-2011, 10:41 AM
#6
Gets Weekends Off
Joined APC: Apr 2006
Position: MD-11 Captain
Posts: 4,304
FedEx SmartPost?
I recently ordered a book from Borders. I knew Borders was closing their retail stores and going online only. I didn't expect really fast shipping ...
I just received an email with my shipping status. It says, "Ship date Sep 2, 2011 ... Estimated delivery Sep 14, 2011"
It shipped from Sacramento (to a major city on the East Coast) seemingly via "FedEx SmartPost"? I've never heard of that and it seems REALLY SLOW. Would USPS bookrate have been cheaper and faster?
I just received an email with my shipping status. It says, "Ship date Sep 2, 2011 ... Estimated delivery Sep 14, 2011"
It shipped from Sacramento (to a major city on the East Coast) seemingly via "FedEx SmartPost"? I've never heard of that and it seems REALLY SLOW. Would USPS bookrate have been cheaper and faster?
Last edited by MaydayMark; 09-08-2011 at 11:13 AM.
09-08-2011, 03:25 PM
#7
Banned
Joined APC: Oct 2008
Posts: 358
Never thought I'd actually be uttering those words, but after my latest experience with UPS (Freight), I just had to say Bravo Zulu (Good Job!)
Last Thursday, I ordered, via the internet, a very large portable generator. With no tax and free shipping, the cost was about 15% less than I could find a similar unit locally, and that didn't include the fact that locally, because of last weeks' hurricane, there was not a single generator to be had, regardless of size.
After I ordered the unit, I called customer service to ask them how they shipped, and when could I expect the generator. They told me that they would ship that day (last Thursday), via UPS, and I should go on-line to see when UPS would deliver it. Well, I've not had good luck with things arriving via UPS in the past, and when I told the customer service agent this, she said that in fact it was not UPS, but UPS Freight. I was very skeptical until the next morning, when I received a phone call from the UPS Freight folks, telling me that my shipment was en-route and could we set up a date and time to receive it. We set up the date as 9/6 and the time window they needed was 6 hours, so we agreed that noon to 6PM would work.
Today at 5 minutes to noon, up pulled the UPS Freight truck, and before I could get out of the house, the driver had unloaded the 400 pound generator and was wheeling it towards my garage. After we brought it inside, he and I unwrapped it and inspected it for problems. When we found none, I signed his receipt and thought he'd leave immediately. But that was not the case. He helped me undo all the strapping and even helped lift the unit up so that I could put a pallet under it. Then we shot the bull for perhaps another 10 minutes.
Anyway, it was a terrific experience, so again, Thanks UPS (Freight.)
Last Thursday, I ordered, via the internet, a very large portable generator. With no tax and free shipping, the cost was about 15% less than I could find a similar unit locally, and that didn't include the fact that locally, because of last weeks' hurricane, there was not a single generator to be had, regardless of size.
After I ordered the unit, I called customer service to ask them how they shipped, and when could I expect the generator. They told me that they would ship that day (last Thursday), via UPS, and I should go on-line to see when UPS would deliver it. Well, I've not had good luck with things arriving via UPS in the past, and when I told the customer service agent this, she said that in fact it was not UPS, but UPS Freight. I was very skeptical until the next morning, when I received a phone call from the UPS Freight folks, telling me that my shipment was en-route and could we set up a date and time to receive it. We set up the date as 9/6 and the time window they needed was 6 hours, so we agreed that noon to 6PM would work.
Today at 5 minutes to noon, up pulled the UPS Freight truck, and before I could get out of the house, the driver had unloaded the 400 pound generator and was wheeling it towards my garage. After we brought it inside, he and I unwrapped it and inspected it for problems. When we found none, I signed his receipt and thought he'd leave immediately. But that was not the case. He helped me undo all the strapping and even helped lift the unit up so that I could put a pallet under it. Then we shot the bull for perhaps another 10 minutes.
Anyway, it was a terrific experience, so again, Thanks UPS (Freight.)
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